Transformational Technologies in P&C Commercial Lines: Insurers’ Progress for 2022 and Future Predictions

Mark A. Breading, Partner
Tom Benton, Partner
Heather Turner, Lead Research Analyst
Publication Date:
December 22, 2022
Number of Pages:
$1,495.00 USD

Transformational technologies continue to be the focus of insurers' strategies as they move toward greater optimization and innovation. However, shifts in the past year signal new priorities in the mid/large commercial lines segment.

SMA’s new research report identifies thirteen transformational technologies that are revolutionizing the mid/large and small commercial lines business. The report covers six AI-related technologies as well as seven connected work technologies, some of which also work in conjunction with AI, and offers insights into the impact and activity of each technology and how far insurers have progressed in the past year. The report also provides SMA’s predictions for what lies ahead in the future, and the strategies insurers should focus on to keep up with the rapidly advancing technology environment.

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Table of Contents

  • Transformational Tech in Commercial Lines 3
  • Activity and Impact
  • Commercial Lines Short-term Horizon Technologies 5
  • Commercial Lines Mid-term Horizon Technologies 9
  • Commercial Lines Long-term Horizon Technologies 10
  • SMA Call to Action 11
  • About Strategy Meets Action 12
  • Use of Our Reports
  • About the Authors