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Mark A. Breading, Partner

Tom Benton, Partner

Heather Turner, Lead Research Analyst

Publication Date: January 27, 2023

Number of Pages: 11

Price: $1,495.00 USD

The personal lines segment is known as an industry pioneer of new technologies, especially during the challenges presented during the pandemic. As we move through 2023, insurers will continue to prioritize and invest in digital, AI, and connected world technologies that help optimize operations, improve customer experience, and improve risk assessment and management.

SMA has been tracking insurers’ plans and progress in transformational technologies for many years and has observed a few shifts within the past year. This new research report identifies thirteen transformational technologies that are revolutionizing personal lines. The report covers six AI-related technologies and seven connected work technologies, some of which also work in conjunction with AI, and offers insights into insurers’ progression with each based on impact and activity. The report also provides SMA’s predictions for what lies ahead in the future, and the strategies insurers should focus on to keep up with the rapidly advancing technology environment.

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Table of Contents

  • Transformational Tech in Personal Lines 3
  • Activity and Impact
  • Personal Lines Short-Term Horizon Technologies 5
  • Personal Lines Mid-Term Horizon Technologies 8
  • Personal Lines Long-Term Horizon Technologies 9
  • SMA Call to Action 10
  • About Strategy Meets Action 11
  • Use of Our Reports
  • About the Authors