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An SMA Research Report


Mark A. Breading, Partner

Publication Date: September 11, 2020

Number of Pages: 11

Price: $1,495.00 USD

This report assesses technologies that SMA has categorized as transformational for P&C personal lines insurers. For each technology, insurers’ levels of investment and the stage of their activity are evaluated. In addition, insurer expectations on the potential impact of the technology are reported. 

Transformational Technologies in P&C Personal Lines: Insurer Progress, Plans, and Projections covers thirteen transformational technologies in two groups: AI-related and non-AI related. The six that are part of the AI family of technologies are 1) machine learning, 2) robotic process automation (RPA), 3) natural language processing (NLP), 4) computer vision, 5) new user interaction technologies (including chatbots), and 6) voice. The other seven are all vital technologies for the digital connected world. These are 1) the Internet of Things, 2) wearables, 3) blockchain, 4) augmented/virtual reality, 5) autonomous vehicles, 6) virtual payments, and 7) 5G/edge computing.

20200910 Transformational Tech CL


Table of Contents

  • Tech Driven Transformation in P&C 3
  • Insurer Plans, Progress, and Predictions
  • Transformational Tech in Personal Lines 4
  • Personal Lines Short-Term Horizon Technologies
  • Personal Lines Near-Term Horizon Technologies
  • Personal Lines Long-Term Horizon Technologies
  • SMA Call to Action 10
  • About Strategy Meets Action 11