Transformational Technologies in P&C Commercial Lines: Insurer Progress, Plans, and Predictions

Deborah M. Smallwood, Senior Partner
Mark A. Breading, Senior Partner
Karen Furtado, Partner
Publication Date:
December 13, 2021
Number of Pages:
$1,495.00 USD

How far have commercial lines insurers’ digital transformation plans progressed since 2020? Market activity suggests that insurers are reprioritizing their projects due to the effects of the pandemic, with plans for some transformational technologies accelerating while others have slowed down.

This SMA research report examines thirteen transformational technologies that are working with foundational tools and software to push progress forward. The report covers six AI-related technologies as well as seven non-AI-related technologies. The six technologies that are part of the AI family include machine learning, robotic process automation (RPA), natural language processing (NLP), computer vision, new user interaction technologies (including chatbots), and voice. The seven other technologies – all vital for the digital connected world – include the Internet of Things, wearables, blockchain, augmented/virtual reality, autonomous vehicles, virtual payments, and 5G/edge computing. The report concludes with key strategies insurers must focus on to keep up with the rapidly advancing technology environment.

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Table of Contents

  • Shifting Priorities in Commercial Lines Tech 3
  • Insurer Plans, Progress, and Predictions
  • Transformational Tech in Commercial Lines 4
  • Commercial Lines Short-Term Horizon Technologies
  • Commercial Lines Mid-Term Horizon Technologies
  • Commercial Lines Long-Term Horizon Technologies
  • SMA Call to Action 11
  • About Strategy Meets Action 12
  • Use of Our Reports
  • About the Authors