Transformation in Action: Success Stories and Use Cases

2018 SMA Summit Report

Deborah M. Smallwood, Senior Partner
Publication Date:
September 28, 2018
Number of Pages:
$995.00 USD

SMA has released a new report on the 2018 SMA Summit: Transformation in Action which was held in Boston on September 16 – 17, 2018. The Summit was a resounding success. The audience reaction was enthusiastic with high marks from attendees and speakers alike. This follow-up report presents the transformation success stories and use cases shared by all of the day’s speakers. 

It’s an amazing time to be in insurance – our industry is responding to the external influencers, the possibilities of emerging technologies, and the explosion of InsurTech. Insurers are building upon core transformation investments and embracing innovation as the foundation for change and transformation throughout the business. For seven straight years, the SMA Summit has been the only insurance conference focused on sharing and showcasing insurer success stories, lessons learned, and insurer use cases that reflect their transformation in action. 

The report contains everything from insights on the new era of computing and platform technologies to this year’s SMA Innovation in Action Award winners, use cases of insurers who are succeeding with digital transformation, and outstanding discussions with SMA partners and other industry thought leaders.


20180928 Summit Brief


Table of Contents

  • Introduction: Embracing Transformation 3
  • Customer 5
  • Spotlight on Transformation (West Bend and Hi Marley)
  • Demystifying the Customer Experience (Chubb, Security First, and SMA)
  • Business Model 7
  • Thriving in the New Norm (QBE and HyperScience)
  • Evolving Innovation Models (CSAA and SMA)
  • Spotlight on Insurer Transformation (Pie Insurance)
  • Spotlight on Insurer Transformation (Cake Insure)
  • Gaining Traction With InsurTechs (GIA and SMA)
  • Products & Services 12
  • Spotlight on Insurer Transformation (Beazley Group)
  • Technology & Data 13
  • Beyond Digital Transformation to the Platform Future (IBM and SMA)
  • Technology Transformation in Action (Cape Analytics)
  • Learning From the Journey: The Data Deluge (AXA XL, Amerisure, Travelers, and SMA)
  • Capitalizing on Data in the Digital Age (Thought Leadership Sponsors and SMA)
  • Deriving Value From the Three Stages of Digital Maturity (Duck Creek and SMA)
  • Accelerating Digital Across the Globe (The Digital Insurer and SMA)
  • Realizing Success With Digital Transformation (Insurity, Chubb, Pie, Vindati, and SMA)
  • Harnessing Speed and Agility in the New Era of Computing (SMA)
  • Creating Your Call to Action 21
  • Experiencing the Energy in Motion 22
  • About Strategy Meets Action 23