< Return to Thought Leadership
| Title | Author | Company Profiled | Topic(s) | Release Date | |
|---|---|---|---|---|---|
| Digital Transformation of Outbound Payments | Karen Furtado | Deluxe Corporation | Claims, Customer | 06-2020 | Download |
| 2019 Top Predictions for Insurance | Deb Smallwood, Karen Furtado, Mark Breading, KP | Strategy Meets Action | Innovation, Digital Transformation, Customer | 12-2018 | Download |
| Insurance Customer Documents in the Digital Age | Mark Breading | Xpertdoc | Customer | 11-2018 | Download |
| Smart Communications: 100% Focus on Next-Gen Customer Communications Management | Mark Breading | Smart Communications | Customer | 08-2017 | Download |
| Building Loyalty and Engagement Through Digital Experience in Insurance | Mark Breading, Karen Furtado | EIS | Customer | 06-2017 | Download |
| The Insurance Customer Journey in the Digital Age | Mark Breading | Interactive Intelligence | Customer | 08-2016 | Download |
| The Top 5 Insurance Customer Experience Trends: Capitalizing on Shifts | Mark Breading | HP | Customer | 03-2016 | Download |
| Customer Service Excellence in Insurance | Mark Breading | Interactive Intelligence | Customer | 10-2015 | Download |
| CRM In Insurance: New Opportunities in the Digital Age | Mark Breading | HP Exstream, Avanade | Customer | 09-2015 | Download |
| The Insurance Customer Experience | Mark Breading | Customer | 05-2015 | Download | |
| Decision-Driven Marketing … maximizing customer engagement | Deb Smallwood | SAS | Customer, Marketing | 08-2014 | Download |
| Digital Customer Engagement in Insurance | Mark Breading | Pitney Bowes Software | Customer | 06-2014 | Download |
| The Future is Now-Sales Enablement Solutions for Insurers | Mark Breading | Customer, Insurance Sales | 04-2014 | Download | |
| The Coming Revolution in Life Customer Acquisition | Mark Breading | Customer | 04-2014 | Download | |
| Capitalizing on the Customer Experience | Mark Breading | Cincom | Customer | 03-2014 | Download |
| Enabling Collaboration in Insurance | Mark Breading | Customer | 03-2014 | Download |