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Title Author Company Profiled Topic(s) Release Date  
2019 Top Predictions for Insurance Deb Smallwood, Karen Furtado, Mark Breading, KP Strategy Meets Action Innovation, Digital Transformation, Customer 12-2018 Download
Insurance Customer Documents in the Digital Age Mark Breading Xpertdoc Customer 11-2018 Download
Smart Communications: 100% Focus on Next-Gen Customer Communications Management Mark Breading Smart Communications Customer 08-2017 Download
Building Loyalty and Engagement Through Digital Experience in Insurance Mark Breading, Karen Furtado EIS Customer 06-2017 Download
The Insurance Customer Journey in the Digital Age Mark Breading Interactive Intelligence Customer 08-2016 Download
The Top 5 Insurance Customer Experience Trends: Capitalizing on Shifts Mark Breading HP Customer 03-2016 Download
Customer Service Excellence in Insurance Mark Breading Interactive Intelligence Customer 10-2015 Download
CRM In Insurance: New Opportunities in the Digital Age Mark Breading HP Exstream, Avanade Customer 09-2015 Download
The Insurance Customer Experience Mark Breading Customer 05-2015 Download
Decision-Driven Marketing … maximizing customer engagement Deb Smallwood SAS Customer, Marketing 08-2014 Download
Digital Customer Engagement in Insurance Mark Breading Pitney Bowes Software Customer 06-2014 Download
The Future is Now-Sales Enablement Solutions for Insurers Mark Breading Customer, Insurance Sales 04-2014 Download
The Coming Revolution in Life Customer Acquisition Mark Breading Customer 04-2014 Download
Capitalizing on the Customer Experience Mark Breading Cincom Customer 03-2014 Download
Enabling Collaboration in Insurance Mark Breading Customer 03-2014 Download