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Title Author Company Profiled Topic(s) Release Date  
Customer Service Excellence in Insurance Mark Breading Interactive Intelligence Customer 10-2015 Download
The Top 5 Insurance Customer Experience Trends: Capitalizing on Shifts Mark Breading HP Customer 03-2016 Download
The Insurance Customer Journey in the Digital Age Mark Breading Interactive Intelligence Customer 08-2016 Download
Building Loyalty and Engagement Through Digital Experience in Insurance Mark Breading, Karen Furtado EIS Customer 06-2017 Download
Smart Communications: 100% Focus on Next-Gen Customer Communications Management Mark Breading Smart Communications Customer 08-2017 Download
2019 Top Predictions for Insurance Deb Smallwood, Karen Furtado, Mark Breading, KP Strategy Meets Action Innovation, Digital Transformation, Customer 12-2018 Download
Insurance Customer Documents in the Digital Age Mark Breading Xpertdoc Customer 11-2018 Download
Digital Transformation of Outbound Payments Karen Furtado Deluxe Corporation Claims, Customer 06-2020 Download
Proactive Digital Engagement - From Reactive to Proactive: A Paradigm Shift for Insurers Deb Smallwood and Karen Furtado Hearsay Systems Communication, Digital Engagement 08-2019 Download
Digital Shift in Insurance: The New Age of the Digital Platform Mark Breading, Deb Smallwood DXC Digital Transformation, Analytics 07-2018 Download
2019 Top Predictions for Insurance Deb Smallwood, Karen Furtado, Mark Breading, KP Strategy Meets Action Innovation, Digital Transformation, Customer 12-2018 Download
Insurance and The New Era of Computing: Moving Beyond the Current Paradigm Karen Furtado and Mark Breading BriteCore, EIS, Hortonworks, Insurity, Hi Marley Digital Transformation 01-2019 Download
Captializing on Exposure Management Tools for Profitable Growth Mark Breading Verisk Specialty Business Solutions Exposure Management 02-2022 Download
hybris-Powerful Addition to SAP Offerings Monique Hesseling hybris Acquisitions, Portals, Infrastructure 10-2014 Download
Innovation and Insurance: The New Winning Combination Mark Breading Cincom Innovation 01-2014 Download
Leveraging a Unified Digital Platform: Modernizing digital content creation and delivery Mark Breading Cincom Innovation 09-2014 Download
Leveraging Location for Advantage in Insurance Mark Breading ESRI Innovation 11-2016 Download
2019 Top Predictions for Insurance Deb Smallwood, Karen Furtado, Mark Breading, KP Strategy Meets Action Innovation, Digital Transformation, Customer 12-2018 Download
The Future is Now-Sales Enablement Solutions for Insurers Mark Breading Customer, Insurance Sales 04-2014 Download
Hyland/Guidewire Partnership Mark Breading Hyland and Guidewire M&A/Partnerships 06-2015 Download

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