The Race Toward True Digital Payment Experiences: The Digital Transformation of Premium and Claim Payments in 2022 and Beyond

Karen Furtado, Partner
Publication Date:
March 31, 2022
Number of Pages:
$1,495.00 USD

The digital payment landscape in property & casualty insurance has undergone rapid transformation in recent years, progressing from accepting newer forms of payment and issuing checks to focusing more on the actual digital payment experience. While digital payment capabilities in 2022 are leaps and bounds better than five years ago, the industry will only continue to advance in the years to come.

This research report from SMA explains the transformation of digital payments and the industry’s evolution toward delivering a true digital payment experience for premiums (inbound) and claims (outbound), including the capabilities and payment types required. The report also includes a sampling of the vendor landscape offering solutions that can modernize premium and claim digital payments.

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Table of Contents

  • The Transformation of Digital Payments 3
  • Reimagining the Digital Payment Experience in Insurance 4
  • Premium Digital Experience
  • Claims Digital Experience
  • Premium and Claims Vendor Landscapes
  • Expansion of Payment Types 6
  • Premium Payment: Access to Invoice/Payment Experience 6
  • Claims: Managing the Digital Vendor Payment Experience 7
  • SMA Call to Action 8
  • Use of Our Reports
  • About the Author