The Payment World Explodes: The Need for Digital Customer Experiences Is Driving Payment Innovation

An SMA Research Report

Karen Furtado, Partner
Publication Date:
January 23, 2019
Number of Pages:
$995.00 USD

Transformation is picking up speed throughout the inbound and outbound payment world in insurance. This Strategy Meets Action research report provides an overview of the exploding landscape of payment processing, with a deep dive into both inbound and outbound payment methods. It highlights key capabilities for payment expansion in each direction, reveals challenges and proposed solutions, and identifies vendors operating in both the inbound and outbound payments spaces. This report will give insurers the context needed to develop future-focused payments strategies.

Figure 1. New Payment Methods

20190122 the payment world explodes





Table of Contents

  • How the Fully Digital Customer Experience Drives Payment Transformation 3
  • Inbound Payments 5
  • Outbound Payments 9
  • Security and Compliance Implications 12
  • SMA Call to Action 13
  • About Strategy Meets Action 14