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Authors:

Mark A. Breading, Partner

Publication Date: April 13, 2012

Number of Pages: 29

Price: $995.00 USD

The paper-intensive insurance industry is undergoing a long transition to digital. This research report investigates which areas of the insurance business have made the most progress in reducing paper and where insurers plan to invest in further digitization.  

The Paper to Digital Transformation in Insurance answers the following questions: 

  • What are the current state of and future plans for digitization of inbound documents (by type of documents and business area)?
  • What are the current state of and future plans for digitization of outbound documents (by type of documents and business area)?
  • Which areas of the business have the most internal paper and archived paper?
  • What management approaches are insurers using for image capture and print management?

Insurers and IT solution providers will find this report useful. Figure 1 illustrates how insurers are approaching the management of image capture.

 

Table of Contents

  • Executive Summary 3
  • The Dimensions of Paper 5
  • Inbound and Internal Paper 7
  • Outbound Documents, E-Delivery, and Archival 12
  • IT Management and Management Approaches 17
  • Research Study Background 22
  • SMA Call to Action 25
  • About Strategy Meets Action 27