SMA 2014 Insurance Ecosystem: P&C Insurer Business Applications and Technology Projects

An SMA Research Report

Karen Furtado, Partner
Deborah M. Smallwood, Senior Partner
Publication Date:
April 25, 2014
Number of Pages:
$995.00 USD

This report, part of SMA’s annual Insurance Ecosystem Research Series, highlights key project priorities for property and casualty insurers in North America. The top ten business application and technology and tools related projects are identified. The report focuses on the meaningful differences between personal lines only, commercial lines only, and combined line insurers.

The findings are based on an SMA study involving the 100 P&C commercial and personal lines insurers that were among the Eco System survey respondents. The respondents represented all lines of the property and casualty business and all major functional or departmental areas of responsibility. The research data points and insights present a view of the conjoinment of top business application areas with the top technologies and tools that are creating real differentiation for insurers. Key projects in core system modernization, portals, mobile apps, and data are among the focus areas for many insurers in 2014. An example of the research data is shown in the figure below.


SMA 2014 Insurance Ecosystem - P&C


Table of Contents

  • Executive Summary 3
  • P&C Personal Lines Insights 5
  • P&C Commercial Lines Insights 9
  • Monoline vs. Combined Writer Business Insights 13
  • SMA Call to Action 20
  • About the Research and Strategy Meets Action 22