The Future of P&C Insurance Distribution: Transformation in the Digital Age

An SMA Research Report

Deborah M. Smallwood, Senior Partner
Mark A. Breading, Senior Partner
Publication Date:
June 29, 2018
Number of Pages:
$995.00 USD

There are many forces pressuring the P&C insurance distribution system, including digital, InsurTech, and customer expectations among others. The Future of P&C Insurance Distribution provides an insurer viewpoint on how distribution is likely to change over the next five years, explores the implications of new InsurTech distribution players, and looks at insurer plans for investing in emerging technologies for distribution. Separate perspectives on P&C personal lines and commercial lines are provided.

Figure 1 from the report shows factors pressuring insurance distribution.


Future of PC Distribution 20180629



Table of Contents

  • Distribution in a Changing World 3
  • Addressing the “Who Is The Customer” Question
  • Insurer Expectations for Change 4
  • The Advance of InsurTech 5
  • Emerging Tech Implications and Plans 7
  • SMA Call to Action 8
  • About Strategy Meets Action 9