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An SMA eBook


Deborah M. Smallwood, Senior Partner

Mark A. Breading, Partner

Publication Date: October 26, 2022

Number of Pages: 17

Price: $1,495.00 USD

In recent years, insurers focused on small commercial lines have had to reimagine their underwriting operations as customers’ needs and market dynamics have changed. Today, they are pursuing new levels of automation to continue being valued partners to customers, agents, and internal stakeholders.

This SMA eBook presents new survey findings on the current state of small commercial lines underwriting transformation and what lies ahead for the segment, including the progress insurers have made, expected changes to underwriting departments, and the strategic investments driving change. The eBook also provides steps on how insurers can maintain momentum with their underwriting transformation journeys this year and beyond.

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Table of Contents

  • The Future of Small Commercial Lines Underwriting 3
  • Imagine a World of Possibilities
  • Change is Accelerating
  • 2030 Vision: The Future of Underwriting
  • What is Driving Underwriting Transformation? 6
  • Challenges Impact Culture 7
  • The Underwriting Process Journey 8
  • The Evolution of Underwriting Roles 9
  • The Underwriter Transformation
  • Underwriters — the Internal Influencers
  • The Technology Driving Underwriting Change 11
  • Moving Tech Forward — Fast
  • Mission Critical Data / Analytics
  • The Investments Driving Change
  • Call to Action 14
  • About SMA 15
  • Services
  • About the Authors