Small Commercial Lines Underwriting Transformation: Mind the Gap

An SMA eBook

Deborah M. Smallwood, Senior Partner
Megan Bock Zarnoch, Guest Author
Publication Date:
December 16, 2020
Number of Pages:
$1,495.00 USD

P&C Commercial Lines Underwriting will look different in 2030, and the implications must inform today’s strategies. Small markets are already shifting to new digital, transformational business models. Every commercial lines insurance business has a choice to make: stay the course and be left behind, or embrace a paradigm shift. We previously asked, which will your organization choose?  

As a follow up to our original research report, this eBook synthesizes and presents our survey findings relative to the current state of underwriting and the path forward. It shows that far too many are staying the course and illuminates the gaps that may be created. It also reveals key watchpoints and strategic imperatives. This eBook looks specifically at small commercial markets, given the important differences from middle-to-large market business. A companion eBook addresses the mid/large commercial market segment.

20201215 Small CL UW eBook


Table of Contents

  • Big Change is Coming 3
  • Imagine the Possibilities 4
  • Portfolio UW: A Use Case 5
  • Driving Underwriting Transformation 6
  • Incremental Technology Change 7
  • Process Updates 8
  • Impact of Layering 9
  • Concerns about Culture 10
  • Mind the Gap 11
  • Call to Action 12
  • Services 13
  • About the Authors 14