SMA Top 10 Imperatives for Insurers - 2013

Deborah M. Smallwood, Senior Partner
Karen Furtado, Partner
Mark A. Breading, Partner
Mary Ann Garwood, Partner
Publication Date:
January 23, 2013
Number of Pages:
$95.00 USD

This research report presents SMA’s annual look at the Top 10 Imperatives for Insurers. These imperatives have been defined using SMA’s research and analysis as well as the insight gained through direct experiences in working with insurance companies and solution providers throughout the insurance industry. The list of SMA’s Top 10 Imperatives encapsulates the “must haves” for insurers. These are the key areas that insurers should have at the top of their minds as they chart a course for the months and years ahead – the imperative actions that are needed to link strategy to business capabilities to technology investments. The report highlights what insurers should be considering as they set priorities and further explore each area.  

Summary of Insights:

While there is some consistency in the priorities from year to year, as the industry and the world around it changes, the imperatives shift and adjust. Every one of SMA’s Top 10 Imperatives for Insurers is important to all insurers. However, the role they play and how critical they are to short-term plans will vary by company. Some have strategic implications; others require immediate attention and investment. Insurers should be giving due consideration to all ten – understanding when, where, and how they fit into their business and IT roadmaps.

SMA 2013 Top 10 Imperatives