SMA 2012 Top 10 Imperatives

Deborah M. Smallwood, Senior Partner
Karen Furtado, Partner
Mark A. Breading, Senior Partner
Mary Ann Garwood, Partner
Publication Date:
March 30, 2012
Number of Pages:
$95.00 USD

This research report presents SMA’s annual look at the Top 10 Imperatives for Insurers. These imperatives have been defined using SMA’s research and analysis as well as the insight gained through direct experiences in working with insurance companies and solution providers throughout the insurance industry. The list of SMA’s Top 10 Imperatives encapsulates the “must haves” for insurers. These are the key areas that insurers should have at the top of their minds as they chart a course for the months and years ahead – the imperative actions that are needed to link strategy to business capabilities to technology investments. The report discusses each imperative and provides research data, key actions, and insights that will help insurers set priorities and further explore each area.  

Summary of Insights:

The world of insurance is extremely complex today due to challenging economic conditions, unpredictable regulatory environments, and increasingly dynamic customer demands and interfaces. It would be nice if one could readily identify a few simple things that are sure to drive success. Unfortunately, it is not that simple. Insurers have more than a few things to consider as they lay out their business and IT road maps. There are not just three key processes to address or two new technologies to install. There is no one-size-fits-all magic top priority. Instead, there are a series of imperatives that every insurer must be addressing right now if they want to stay competitive – actions for linking technology to the business capabilities that will be required for creating value in the coming years.