P&C Tech Plans in the COVID-19 Era: SMA Market Pulse Insights

An SMA Research Report

Deborah M. Smallwood, Senior Partner
Karen Furtado, Partner
Mark A. Breading, Partner
Publication Date:
May 15, 2020
Number of Pages:
$1,495.00 USD

How are insurer plans and investments changing due to the pandemic? Are they pausing initiatives or even cutting back? Are they reshaping their plans? Accelerating initiatives? Or just staying the course with no changes? This research report, based on an SMA Market Pulse survey, investigates these questions by looking at overall tech plans and spending and the plans for digital transformation, core systems, and payments. Personal lines and commercial lines are looked at separately since there are significant differences in their responses to the pandemic. Insights are provided, along with recommendations in SMA’s Call to Action. 

The following chart provides an example of the research data included in the report.

2020 05 15 Market Pulse


Table of Contents

  • Key Market Insights and Trends 3
  • Insurance Transformation and the Pandemic 4
  • Overall Tech Plans and Digital Transformation 5
  • Overall Core Systems Plans and Investments 8
  • Outbound Payments Plans and Investments 11
  • SMA Call to Action 12
  • About Strategy Meets Action 13