P&C Tech Plans for 4Q into 2021: SMA Market Pulse Insights

An SMA Research Report

Mark A. Breading, Senior Partner
Deborah M. Smallwood, Senior Partner
Publication Date:
October 7, 2020
Number of Pages:
$1,495.00 USD

P&C insurers continue to adapt and adjust their plans around the momentous events of 2020. This research report is based on a new SMA Market Pulse Survey designed to assess how overall tech spending and digital transformation are changing for 4Q20, with an early glimpse into plans for 2021. Both personal lines and commercial lines plans are covered. Charts illustrate the percentages of insurers that are cutting back, pausing plans, continuing as usual, reshaping priorities, or accelerating. In addition, the diagrams reveal how plans have shifted since our earlier survey in May of this year.

Table of Contents

  • Key Market Insights and Trends: 4Q 2020 3
  • Insurance Transformation as the Pandemic Continues 4
  • Commercial Lines: Overall Tech Spending and Digital Transformation Shifts 5
  • Personal Lines: Overall Tech Spending and Digital Transformation Shifts 7
  • SMA Call to Action 9
  • About Strategy Meets Action 10