P&C Insurance Talent and the Workforce: Imperatives for Success in the Post-Pandemic World

Deborah M. Smallwood, Senior Partner
Mark A. Breading, Senior Partner
Publication Date:
May 16, 2022
Number of Pages:
$2,495.00 USD

The pandemic has forever changed the nature of the workforce – and the insurance industry is no exception. In the face of widespread retirements, the Great Resignation, and a labor shortage, property and casualty insurers are now prioritizing talent strategies and implementing forward-thinking plans to overcome market challenges.

This SMA research report features new data on insurers’ talent strategies in the post-pandemic era, including their primary objectives, their approaches to recruiting, retraining, and retaining employees, and how technology will change insurance careers in the future. The report also includes recommendations on how insurers can develop talent strategies that position them as employers of choice in 2022 and beyond.  

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Table of Contents

  • Key Talent Themes in Today's Insurance Industry 3
  • Seismic Shifts in the Workforce 4
  • Talent Strategies for the Post-Pandemic Era 6
  • Insurers’ Talent Objectives
  • Strategic Importance of Attracting, Retaining, and Retraining Employees
  • Approaches to Talent
  • Changing Roles 12
  • Current State and Future Plans for New Roles
  • How Tech/AI Will Change Roles
  • Embracing Change - Looking Toward the Future 16
  • SMA Call to Action 17
  • About Strategy Meets Action 18
  • Use of Our Reports
  • About the Authors