P&C Carrier Talent and Workforce Strategies in 2023

Plans for Attracting, Retaining, and Reskilling Talent

Mark A. Breading, Senior Partner
Heather Turner, Lead Research Analyst
Publication Date:
July 26, 2023
Number of Pages:
$1,495.00 USD

From the Great Resignation and urban migration to remote/hybrid work models, we have seen how dramatically the insurance workforce has changed in recent years. Attracting and retaining talent is more competitive than ever, and insurance carriers are employing savvy strategies to be employers of choice in today’s dynamic labor market.

This research report features new findings on carriers’ talent and workforce plans in 2023, including their top objectives and strategies for attracting, retaining, and reskilling talent. The report also includes data on the ways carriers are leveraging various resources to bridge gaps in their workforces and the evolution of key insurance roles amid a rapid technological transformation. The report concludes with ReSource Pro’s recommendations on how carriers overcome workforce challenges and employ best-in-class talent.

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Table of Contents

  • About This Research Report 3
  • Key Talent Themes in P&C Insurance 4
  • Carriers' Top Talent Objectives in 2023 6
  • Workforce Strategies: Approaches to Attracting, Retaining, and Reskilling Talent 7
  • Plans for Attracting and Retaining Talent
  • Plans for Reskilling Talent
  • Leveraging New Resources to Address Talent Gaps 11
  • The Evolution of Roles 12
  • Call to Action 13
  • About ReSource Pro Consulting 14
  • Use of Our Reports
  • About the Authors