Next-Gen Insurer: 2015 Update – The Journey Continues

An SMA Research Report

Deborah M. Smallwood, Senior Partner
Publication Date:
May 20, 2015
Number of Pages:
$995.00 USD

Since the 2014 publication of SMA’s groundbreaking report, Next-Gen Insurer: Fueled by Innovation, the pace of change has continued to intensify and gain momentum. The purpose of this report is to recap the shifts and progress the industry is making. It is also to highlight the momentum of the influencers. Insurers must watch and track these powerful influencers, for if we do not, we will find that they have forced change on the insurance industry and we will not be in a position to respond.

The image below shows SMA’s Next-Gen Insurer framework. The framework highlights eight major influencers, coupled with the explosion of data that are creating the pressure points for change and demanding insurers to rethink the fundamentals of their businesses around the customer, products and services, infrastructure, and business model.


20150520 Next Gen



Table of Contents

  • Changes Emerge and Intensify 3
  • Influencers and Trends 4
  • Economic Influencers
  • Competition Influencers
  • Mergers & Acquisitions Influencers
  • Globalization Influencers
  • Other Industries Influencers
  • Maturing Technologies Influencers
  • Emerging Technologies Influencers
  • Regulation Influencers
  • The Data Explosion 10
  • SMA Call to Action 11
  • About Strategy Meets Action 12
  • Internet Sources Cited 13