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An SMA eBook


Deborah M. Smallwood, Senior Partner

Mark A. Breading, Partner

Publication Date: August 30, 2022

Number of Pages: 17

Price: $1,495.00 USD

When the pandemic revealed gaps in insurers’ digital capabilities, many had to adapt to changing needs and demands or risk being left behind. Insurers focused plans for their mid to large commercial lines business on underwriting transformation to move their capabilities into the next era of innovation. But how far along have they progressed since the onset of the pandemic?

This SMA eBook presents new survey findings on the current state of underwriting transformation and what lies ahead for mid and large commercial lines, including the evolution of underwriting roles, top influencers of transformation, and the strategic investments driving change. It also offers snapshots of how much insurers’ priorities have changed within the past two years and essential considerations for plans moving forward.


Table of Contents

  • The Future of Underwriting 3
  • Imagine a World of Possibilities
  • Change is Accelerating
  • 2030 Vision: The Future of Underwriting
  • What is Driving Underwriting Transformation? 6
  • Challenges Impact Culture 7
  • The Underwriting Process Journey 8
  • The Evolution of Underwriting Roles 9
  • The Blend of Humans and AI
  • Underwriters - the Internal Influencers
  • The Technology Driving Underwriting Change 11
  • Moving Tech Forward - Fast
  • Mission Critical Data/Analytics
  • The Investments Driving Change
  • Call to Action 14
  • About SMA 15
  • Services
  • About the Authors