Life and Annuity Ecosystem: Riding the Wave

Technology Spending, Drivers and Approaches

Deborah M. Smallwood, Senior Partner
Mark A. Breading, Senior Partner
Mary Ann Garwood, Partner
Publication Date:
November 11, 2010
Number of Pages:
$995.00 USD

As part of the SMA Insurance Ecosystem Research Series, this report is a first-of-a-kind detailed analysis of IT spending patterns in the North American life and annuity insurer environment. The report provides an insightful profile of IT investment in the insurance industry and looks at technology spending projections for 2011 and beyond. It investigates how insurers are investing in enabling solutions and technologies, looks at factors that are influencing spending decisions, and examines the solution approaches being implemented. Included in the report are detailed findings and analysis by tier on business drivers, approaches, and spending for 2011.

The research data for this report is based on data gathered from over 200 insurer survey responses, interviews with market leaders, and secondary research. The data collected aligns to the industry's business mix relative to lines of business and tiers.

For insurers, the data points and insights presented are useful for benchmarking and checking the pulse of technology investment in the marketplace. For solution providers, the data and accompanying observations on insurers' spending patterns and buying behaviors yield useful information for setting business and marketing strategies and priorities. For industry watchers, including analysts, venture capitalists, and executives evaluating partnerships and acquisitions, the data and analysis provide fuel for evaluation criteria. An example of the research data is shown in figure 1.


Table of Contents

  • Executive Summary 1
  • Riding the Wave 2
  • About the Research 4
  • Investigating Technology Decisions 7
  • Strategy Meets Action 15
  • Research Methodology and Objectivity 19