Insurance Ecosystem: Fronting the Wave

Agent Technology Spending, Drivers, and Approaches

Karen Furtado, Partner
Mark A. Breading, Senior Partner
Publication Date:
April 23, 2010
Number of Pages:
$995.00 USD

This research report assesses the business drivers, IT spending patterns and IT approaches of insurance agencies in North America. The slide deck provides insights on the current and near-term state of agencies and their usage and plans for technology.

The report is based on data gathered from surveys, interviews, and secondary research.  The survey responses were from 64 Agencies, including six managing gernal agents (MGA's). Agents included a representative mix of independent/captive, personal/commercial, and write business across multiple lines for a mix of large and small insurers.



Table of Contents

  • Authors and Usage 2
  • SMA Observations and insights 3
  • Survey Participants 4
  • Key Business Drivers 5
  • Current Mode of Agents 6
  • IT Development Philosophy 7
  • Pace of Technology Adoption 8
  • 2010 IT Spending Plans 9
  • 2010 IT Spending Plans by Capability 10
  • 2010-2012 IT Spending Plans by Capability 11
  • Agency Top Wishes 13