Game Changers in Insurance: The Pace of Change Accelerates

An SMA Research Report

Deborah M. Smallwood, Senior Partner
Monique Hesseling, Partner
Publication Date:
January 28, 2016
Number of Pages:
$995.00 USD

Insurers can no longer remain relatively isolated – the world is changing and the implications for the industry are huge. This SMA research report analyzes trends and identifies four key influencers that are true game changers for insurance – and require action to be taken by insurers.  

Game Changers in Insurance is based on SMA’s analyst’s experiences and observations on industry trends and strategies. The report, which covers P&C and L&A insurers in North America 

  • Analyzes key trends in the world that insurers must consider and distills these into four game changers.
  • Suggests how insurers can use the Next-Gen Insurer model to formulate a vision, strategies, and plans.
  • Provides guidelines on moving forward with planning in the context of these game changers.  

Figure 1 identifies the four key game changers in insurance that are highlighted in this report. 


 20160128 Game Changers

Table of Contents

  • Outside In View 3
  • The Game Changers 4
  • Significant Capital and Investment
  • Digital Transformation
  • Emerging Technologies and Data
  • Changes in Customer Expectations
  • Game Changers and the Next-Gen Insurer 9
  • Power of the Game Changer Forces 10
  • Call to Action 10
  • About Strategy Meets Action 12