- Author(s):
- Deborah M. Smallwood, Senior Partner
- Mark A. Breading, Senior Partner
- Publication Date:
- December 30, 2022
- Number of Pages:
- 14
- Price:
- $1,495.00 USD
As the distribution landscape continues to evolve, small commercial lines carriers recognize that they must invest in and support their distribution partners, especially as risks become more sophisticated and complex. Today, many carriers in the small commercial segment are adjusting strategies, technology roadmaps, and investment priorities as distribution changes take shape.
This report features new research from a survey of executives on the current state of digital capabilities for distribution partners and investment priorities for eighteen digital sales capabilities and seventeen digital servicing capabilities. The report also includes the challenges of deploying new capabilities, carriers' plans to put new digital capabilities into the market, and ReSource Pro's recommendations for carriers to thrive in the evolving distribution environment.
Table of Contents
- Distribution Evolution for Small Commercial Lines 4
- Business Drivers for Tech Investments 6
- Biggest Challenges for Investing in Distribution Solutions 7
- Technology and Business/Cultural Barriers
- Challenges that Inhibit Right-Fit Submissions
- Digital Offerings to Agencies 8
- Digital Offerings for Sales
- Digital Offerings for Servicing
- Top Tech Investments for Distribution 11
- Tech Investment Plans for Digital Sales Capabilities
- Tech Investment Plans for Digital Servicing Capabilities
- Tech Investment Plans for Distribution Management
- Call to Action 15
- About ReSource Pro Consulting 16
- Use of Our Reports
- About the Authors