Digital Transformation in Commercial Lines: Project Priorities for 2022 and Beyond

Deborah M. Smallwood, Senior Partner
Mark A. Breading, Senior Partner
Publication Date:
June 6, 2022
Number of Pages:
$1,495.00 USD

How far along are commercial lines insurers in their digital transformation journeys? Although the pandemic accelerated transformational initiatives, those shifts also exposed vulnerabilities in carrier capabilities as well as new strategic opportunities.

This new SMA report identifies insurers' specific project plans in small commercial lines and mid/large commercial lines in 2022 and beyond. The report also analyzes how various projects support different areas of digital transformation and offers unique recommendations for insurers in the small commercial or mid/large commercial markets on how they can accelerate their digital journeys.   

Traditional and Transformational Initiatives for PC Insurers 1

Table of Contents

  • The State of Digital Transformation in 2022 3
  • Digital Transformation Trends in Commercial Lines 4
  • Project Priorities Across All Commercial Lines
  • Project Priorities in Small Commercial Lines
  • Project Priorities in Mid/Large Commercial Lines
  • The SMA Digital Maturity Model 7
  • SMA Call to Action 9
  • About Strategy Meets Action 11
  • Use of Our Reports
  • About the Authors