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An SMA Research Report


Karen Furtado, Partner

Publication Date: July 13, 2020

Number of Pages: 13

Price: $1,495.00 USD

Accelerating in Digital Transformation of Inbound and Outbound Payments

This Strategy Meets Action research report explores the shifts in digital payments capabilities that are now available to insurance, including a compelling insurer use case. The report provides a maturity model for all insurers to use in assessing their inbound and outbound capabilities to determine the next steps in advancing their digital transformation. A sampling of the vendor landscape that identifies solutions that can be utilized to modernize both inbound and outbound payments capabilities is included. 

20200708 Digital Payments

Table of Contents

  • Digital Transformation Is Fueling Change 3
  • Today’s Current State of Payments 4
  • Inbound Payments
  • Outbound Payments
  • Digital Payment Maturity 5
  • Inbound Payment Maturity
  • Key Capabilities to Consider When Reimagining Inbound Payments
  • Outbound Payment Maturity
  • Key Capabilities to Consider When Reimagining Outbound Payments
  • Payments Use Case: The General Insurance
  • Inbound/Outbound Vendor Landscape 9
  • Inbound Payments Vendor Landscape
  • Outbound Payments Vendor Landscape
  • SMA Call to Action 12
  • About Strategy Meets Action 13