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An SMA Research Report


Karen Furtado, Partner

Karen Pauli, Principal

Publication Date: August 30, 2018

Number of Pages: 10

Price: $995.00 USD

Claims Transformation: New Paths Forward for Reporting, Verification, and Communications explores how advances in FNOL reporting, verification, and communication give insurers new paths to digital transformation. The report explores some of the steps that claims executives should consider, both short term and long term, as they craft their strategies and reassess the changing role of the claims organization.

The report presents specific examples of how developments in three areas can be leveraged: FNOL reporting, sensor-based verification, and active communications and collaboration. Each are examined in depth and illustrated with applicable use cases from P&C insurers.


2018029 claims report



Table of Contents

  • Claims Transformation Is Coming of Age 3
  • External Factors Driving the Need for Change 3
  • The Changing Role of Claims 4
  • Current Trends and Emerging Technologies 5
  • New Directions for FNOL Reporting
  • Sensors Provide Verification
  • Active Communications and Collaboration Generate Better Outcomes
  • InsurTechs Find Opportunities 8
  • SMA Call to Action 9
  • About Strategy Meets Action 10