CCM & ECM: Insurer Capabilities and Solution Provider Alignment

Mark A. Breading, Partner
Publication Date:
August 31, 2011
Number of Pages:
$995.00 USD

The insurance industry in North America invests significant resources and IT spending on improving customer communications and better managing documents and information content. This report identifies the capabilities required by insurers for enhancements in these areas, the amount of IT spending related to building and supporting those capabilities, and the IT solutions providers selling to and supporting the industry.


CCM & ECM: Insurer Capabilities and Solution Provider Alignment answers the following questions:


·       What specific capabilities do insurers need to move beyond the mainstream and gain competitive advantage?

·       How much are insurers in North America spending each year for ECM? CCM? By Tier? By Line of Business?

·       Which IT solution providers are most prominent in the marketplace and what capabilities do their offerings address?


Insurers, IT solution providers, and service providers will find this report useful. Figure 1 illustrates the makeup of the over 150 IT solution providers selling ECM and CCM solutions to insurers in North America.

Table of Contents

  • Executive Summary 3
  • Scope and Value of 3CM (ECM & CCM) 5
  • Insurers' Required Capabilities and IT Spending 8
  • Solution Providers and Offering 14
  • SMA Call of Action 18
  • About Strategy Meets Action 21