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2019 Top Predictions for Insurance

An SMA Research Report

Authors:

Deborah M. Smallwood, Founder & CEO

Karen Furtado, Partner

Mark A. Breading, Partner

Karen Pauli, Principal

Publication Date: December 10, 2018

Number of Pages: 9

Price: $95.00 USD

Will current insurance trends continue, slow-down, or accelerate? Will brand new developments rock the industry? Each year SMA makes predictions about the upcoming year in insurance. more »

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Insurance in Transformation: New Models, New Partnerships, New Entrants, New VC Investments

An SMA Research Report

Authors:

Mark A. Breading, Partner

Publication Date: November 28, 2018

Number of Pages: 9

Price: $995.00 USD

We are witnessing an unprecedented era of experimentation in the insurance industry. There are important announcements every day regarding new activities, many of which would have been unheard of 10... more »

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Transformation in Action: Success Stories and Use Cases

2018 SMA Summit Report

Authors:

Deborah M. Smallwood, Founder & CEO

Publication Date: September 28, 2018

Number of Pages: 23

Price: $995.00 USD

SMA has released a new report on the 2018 SMA Summit: Transformation in Action which was held in Boston on September 16 – 17, 2018. The Summit was a resounding success. more »

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Advanced Customer Communications in the Digital Age: New Options for Insurers

An SMA Research Report

Authors:

Mark A. Breading, Partner

Publication Date: September 19, 2018

Number of Pages: 9

Price: $995.00 USD

more »

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Agents and Brokers in the Digital Age

An SMA Research Report

Authors:

Mark A. Breading, Partner

Karen Pauli, Principal

Publication Date: August 24, 2018

Number of Pages: 23

Price: $1,495.00 USD

The demise of the independent agent and broker channel has been forecast for years. However, there is no evidence that this will be the case. more »

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P&C Insurance Distribution – Responding to a Rapidly Changing Ecosystem

An SMA Research Report

Authors:

Karen Pauli, Principal

Mark A. Breading, Partner

Publication Date: July 23, 2018

Number of Pages: 9

Price: $995.00 USD

Insurance product distribution is in a state of flux, and it is likely to remain that way forever. Consumers and business owners want choice. more »

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The New World of Core Systems: How New Computing Trends Will Transform the Core Systems Paradigm

An SMA Research Report

Authors:

Karen Furtado, Partner

Publication Date: May 23, 2018

Number of Pages: 12

Price: $995.00 USD

The New World of Core Systems: How New Computing Trends Will Transform the Core Systems Paradigm identifies the paradigm shift that digital transformation is driving in core systems and introduces... more »

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Core Systems Purchasing to Thrive in the Digital World: What’s Hot – And What’s Not

An SMA Research Report

Authors:

Karen Furtado, Partner

Publication Date: April 26, 2018

Number of Pages: 12

Price: $995.00 USD

Core Systems Purchasing to Thrive in the Digital World: What’s Hot – And What’s Not analyzes P&C insurers’ core systems buying decisions in 2017, their significance, and bigger changes still... more »

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Digital Transformation in Insurance: Discovering The Pathway to Digital Maturity

An SMA Research Report

Authors:

Deborah M. Smallwood, Founder & CEO

Publication Date: April 20, 2018

Number of Pages: 17

Price: $995.00 USD

There is a lot of confusion about what digital means for insurers. This report introduces the SMA Digital Maturity Model to assist insurers in defining the scope of digital for... more »

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The Emerging Tech Landscape: 10 Mega-Trends for 2018 and Beyond

An SMA Research Report

Authors:

Mark A. Breading, Partner

Publication Date: March 29, 2018

Number of Pages: 13

Price: $995.00 USD

There are so many developments in the technology world and so much change that it is difficult to keep up. more »

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Innovation is Mandatory: SMA Annual Innovation in Insurance Report

An SMA Research Report

Authors:

Deborah M. Smallwood, Founder & CEO

Publication Date: January 11, 2018

Number of Pages: 13

Price: $995.00 USD

Innovation is normalizing in business models and being woven into business strategies and plans, and insurers are figuring out how to create a culture of innovation. more »

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Winning With Convergence: The 5 Foundational Realities

An SMA e-book

Authors:

Deborah M. Smallwood, Founder & CEO

Publication Date: December 22, 2017

Number of Pages: 16

Price: $395.00 USD

The insurance industry is in transformation, resulting in huge challenges for managing current operations while leveraging new capabilities from InsurTech, emerging tech, and digital. more »

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The Emergence of Microservices: New Possibilities on the Horizon

An SMA Research Brief

Authors:

Karen Furtado, Partner

Publication Date: December 7, 2017

Number of Pages: 4

Price: $395.00 USD

Microservices are the latest capability that insurers are considering to address the new digital reality. This research brief provides an introduction to microservices and details how insurers are utilizing them... more »

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Progress Toward a Connected World: A Compilation of Insurance Blogs

An SMA Research Summary

Authors:

Deborah M. Smallwood, Founder & CEO

Mark A. Breading, Partner

Karen Furtado, Partner

Karen Pauli, Principal

Publication Date: December 5, 2017

Number of Pages: 37

Price: $695.00 USD

This research report includes twenty-one blogs published by SMA over the past year on emerging technologies and the connected world. more »

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2017 SMA Summit: Winning With Convergence

A Special SMA Research Report

Authors:

Deborah M. Smallwood, Founder & CEO

Publication Date: October 5, 2017

Number of Pages: 15

Price: $995.00 USD

This research report provides highlights from all of the speakers and sessions of the SMA Summit event held in Boston, September 18, 2017. more »

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Insurance Transformation: Looking 10 Years Back, Looking 10 Years Forward

An SMA e-book

Authors:

Deborah M. Smallwood, Founder & CEO

Mark A. Breading, Partner

Publication Date: August 4, 2017

Number of Pages: 14

Price: $395.00 USD

The world has changed dramatically in the last 10 years and is likely to change even more dramatically over the next 10. more »

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The Top 10 Best Practices in Insurance Innovation

An SMA Research Report

Authors:

Deborah M. Smallwood, Founder & CEO

Publication Date: July 13, 2017

Number of Pages: 10

Price: $395.00 USD

Some of the best innovation success stories are built out of the lessons learned from watching the attempts of others as they either falter or flourish. more »

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Bridging to the Future With Core Systems Modernization

An SMA Research Report

Authors:

Karen Furtado, Partner

Publication Date: June 6, 2017

Number of Pages: 10

Price: $995.00 USD

Four out of five insurers are actively investing in core systems modernization and replacement, which is one of the seven SMA Bridges to the Future. more »

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Core Systems Purchasing Reaches the Tipping Point: What’s Hot – And What’s Not

An SMA Research Report

Authors:

Karen Furtado, Partner

Publication Date: March 31, 2017

Number of Pages: 10

Price: $995.00 USD

Core Systems Purchasing Reaches the Tipping Point: What’s Hot – And What’s Not analyzes P&C insurers’ core systems buying decisions in 2016, their significance, and bigger changes still to come. more »

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Insurance in Transformation: Building 7 Bridges to the Future

An SMA Research Report

Authors:

Deborah M. Smallwood, Founder & CEO

Karen Furtado, Partner

Mark A. Breading, Partner

Karen Pauli, Principal

Publication Date: January 12, 2017

Number of Pages: 10

Price: $995.00 USD

In times of rapid evolution, it is imperative that organizations have clarity about the business actions they can take to get to the other side of a changed business environment. more »

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SMA Top 10 Insurance Predictions for 2017

An SMA Research Report

Authors:

Mark A. Breading, Partner

Karen Furtado, Partner

Karen Pauli, Principal

Publication Date: December 21, 2016

Number of Pages: 8

Price: $995.00 USD

2016 was a memorable year for insurance. Ongoing trends and game-changers are likely to make 2017 another year of transformation for insurance. more »

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Agency-Carrier Connectivity: Agent View

An SMA Research Report

Authors:

Deborah M. Smallwood, Founder & CEO

Karen Pauli, Principal

Publication Date: December 13, 2016

Number of Pages: 16

Price: $995.00 USD

Insurance agency automation has been the subject of tens of thousands of articles and studies. More recently, the discussions are about whether agents and brokers will survive InsurTech and even... more »

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Agent-Carrier Connectivity: Personal Lines Insurers

An SMA Research Report

Authors:

Deborah M. Smallwood, Founder & CEO

Karen Pauli, Principal

Publication Date: November 29, 2016

Number of Pages: 17

Price: $995.00 USD

Traditional personal lines product distribution is under full-blown assault by InsurTech. SMA research shows that 30% of the approximately 600 InsurTech startups being tracked are focused on disrupting and displacing... more »

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Bridging Today to Tomorrow: Seven Paths to Become a Next-Gen Insurer

An SMA Research Report

Authors:

Karen Furtado, Partner

Publication Date: November 2, 2016

Number of Pages: 10

Price: $995.00 USD

At the 2016 SMA Annual Summit, SMA introduced the concept of insurers building bridges from today to their future state as part of the transformation to becoming a Next-Gen Insurer. more »

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Agency-Carrier Connectivity: Commercial Lines Insurers

An SMA Research Report

Authors:

Karen Pauli, Principal

Deborah M. Smallwood, Founder & CEO

Publication Date: October 25, 2016

Number of Pages: 17

Price: $995.00 USD

Commercial lines insurers are finding themselves in the midst of a hyper-competitive environment. New entrants, from the ranks of both the stalwart insurers and reinsurers and the start-ups leveraging leading... more »

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The 2016 SMA Innovation in Action Awards: Solution Provider Case Studies

An SMA Special Report

Authors:

Karen Furtado, Partner

Publication Date: October 6, 2016

Number of Pages: 19

Price: $1,495.00 USD

The annual SMA Innovation in Action Awards for Solution Providers are given to those solution providers whose innovative solutions or services are enabling insurers to make real progress in their... more »

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The 2016 SMA Summit Recap

An SMA Special Report

Authors:

Deborah M. Smallwood, Founder & CEO

Publication Date: September 29, 2016

Number of Pages: 14

Price: $995.00 USD

This research report provides highlights from all of the speakers and sessions of the SMA Summit event held in Boston, Sept. 19, 2016. more »

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The 2016 SMA Innovation in Action Awards: Insurer Case Studies

An SMA Special Report

Authors:

Karen Furtado, Partner

Publication Date: September 19, 2016

Number of Pages: 43

Price: $2,500.00 USD

The annual SMA Innovation in Action Awards for Insurers are given to insurers of all types and sizes who are rethinking, reimagining, and reinventing the business of insurance. more »

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Customer Engagement at the Digital Edge in Insurance

An SMA Research Report

Authors:

Mark A. Breading, Partner

Mike Connor, Silicon Valley Insurance Accelerator

Publication Date: August 23, 2016

Number of Pages: 20

Price: $1,495.00 USD

This research report explores the new digital ecosystems and participants emerging to disrupt customer engagement in insurance. more »

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Maturing Technologies in Insurance: Agent/Broker View

An SMA Research Brief

Authors:

Mark A. Breading, Partner

Publication Date: August 2, 2016

Number of Pages: 27

Price: $995.00 USD

Advanced technologies such as mobile, cloud, analytics, social media, and collaboration are vital for agents and brokers. more »

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The Changing Face of Claims: How Innovation Is Fueling Claims Transformation

An SMA Research Report

Authors:

Karen Furtado, Partner

Karen Pauli, Principal

Publication Date: July 28, 2016

Number of Pages: 15

Price: $1,495.00 USD

Claims is a major area of innovation in the insurance industry today, driven by claims executives’ pragmatic need to increase efficiency, reduce complexity, and improve the customer experience. more »

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Agents and Producers in the Digital Era: Producer View

An SMA Research Report

Authors:

Mark A. Breading, Partner

Monique Hesseling, Partner

Publication Date: May 24, 2016

Number of Pages: 11

Price: $995.00 USD

Agents and other producers have been wondering for a while now how they fit into the new digital world of insurance. more »

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Agents and Producers in the Digital Era: Insurer View

An SMA Research Report

Authors:

Mark A. Breading, Partner

Monique Hesseling, Partner

Publication Date: May 12, 2016

Number of Pages: 9

Price: $995.00 USD

The role of agents and producers is in transition as insurers become more digital and strive toward omni-channel operations. more »

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CRM in Insurance: New Visibility and Role in the Digital Age

An SMA Research Report

Authors:

Mark A. Breading, Partner

Publication Date: February 11, 2016

Number of Pages: 5

Price: $395.00 USD

Customer Relationship Management (CRM) has a new lease on life in insurance. The intense focus on customer experience has resulted in a new appreciation for CRM solutions. more »

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Game Changers in Insurance: The Pace of Change Accelerates

An SMA Research Report

Authors:

Deborah M. Smallwood, Founder & CEO

Monique Hesseling, Partner

Publication Date: January 28, 2016

Number of Pages: 12

Price: $995.00 USD

Insurers can no longer remain relatively isolated – the world is changing and the implications for the industry are huge. more »

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The 2015 SMA Innovation in Action Awards: Solution Provider Case Studies

An SMA Special Report

Authors:

Karen Furtado, Partner

Publication Date: September 30, 2015

Number of Pages: 44

Price: $4,500.00 USD

The annual SMA Innovation in Action Awards for Solution Providers are given to solution providers within the insurance ecosystem that have successfully implemented innovative and transformational solutions that create real... more »

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2015 SMA Summit Recap

An SMA Research Brief

Publication Date: September 29, 2015

Number of Pages: 10

Price: $695.00 USD

Becoming a Next-Gen Insurer was the focus of the 2015 SMA Summit. A sold-out crowd gathered at the fourth annual SMA Summit held at the Boston Mandarin Oriental on September... more »

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The Impact of Emerging Technologies in Claims

An SMA Research Brief

Authors:

Karen Furtado, Partner

Publication Date: July 30, 2015

Number of Pages: 7

Price: $995.00 USD

SMA has identified three top emerging technologies for use in claims: drones and aerial imagery, artificial intelligence, and the Internet of Things (IoT). more »

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The 2015 SMA Innovation in Action Awards: Insurer Case Studies

Authors:

Karen Furtado, Partner

Publication Date: September 21, 2015

Number of Pages: 50

Price: $4,500.00 USD

The annual SMA Innovation in Action Awards for Insurers are given to insurers of all types and sizes that have successfully implemented innovative and transformational business and technology initiatives that... more »

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Next-Gen Insurer: 2015 Update – The Journey Continues

An SMA Research Report

Authors:

Deborah M. Smallwood, Founder & CEO

Publication Date: May 20, 2015

Number of Pages: 13

Price: $995.00 USD

Since the 2014 publication of SMA’s groundbreaking report, Next-Gen Insurer: Fueled by Innovation, the pace of change has continued to intensify and gain momentum. more »

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Customer Experience in Insurance: Insurer Strategies, Plans, and Progress

An SMA Research Report

Authors:

Mark A. Breading, Partner

Monique Hesseling, Partner

Publication Date: April 23, 2015

Number of Pages: 23

Price: $995.00 USD

The customer and agent experience remains a hot topic in insurance. This research report assesses the progress that insurers have made in improving the experience, investigating areas such as channel... more »

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Unified Digital Strategy: Succeeding in the Digital Revolution

An SMA Research Report

Authors:

Denise Garth, Partner

Publication Date: March 17, 2015

Number of Pages: 23

Price: $995.00 USD

This report provides a deeper look into the Unified Digital Strategy component of the Digital Insurer Framework. more »

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SMA Top 10 Imperatives for Insurers – 2015

An SMA Research Report

Authors:

Deborah M. Smallwood, Founder & CEO

Mark A. Breading, Partner

Karen Furtado, Partner

Denise Garth, Partner

Mary Ann Garwood, Partner

Monique Hesseling, Partner

Publication Date: February 24, 2015

Number of Pages: 21

Price: $995.00 USD

This research report presents SMA’s sixth annual look at the Top 10 Imperatives for Insurers. The list of SMA’s Top 10 Imperatives articulates the key areas that insurers should have... more »

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The Digital Insurer: A Framework for Enterprise Capabilities in the Digital Age

Authors:

Mark A. Breading, Partner

Monique Hesseling, Partner

Publication Date: December 17, 2014

Number of Pages: 13

Price: $995.00 USD

Insurers are striving to develop digital enterprise capabilities. The imperative today is to bring together all the individual digital capabilities into a unifying framework, resulting in a holistic approach to... more »

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Customer Acquisition in Life and Annuities: Enabling Producers with Advanced Technology Solutions

An SMA Research Report

Authors:

Mark A. Breading, Partner

Publication Date: November 3, 2014

Number of Pages: 26

Price: $1,495.00 USD

This SMA report assesses how L&A insurers are enhancing their technology capabilities to improve customer acquisition. more »

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2014 SMA Summit Recap

An SMA Research Brief

Authors:

Deborah M. Smallwood, Founder & CEO

Publication Date: October 1, 2014

Number of Pages: 7

Price: $95.00 USD

The theme for the 2014 SMA Summit was The Innovation Journey: cultivate – activate – accelerate. more »

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2014 Innovation in Action ... Insurer Highlights

An SMA Research Brief

Authors:

Karen Furtado, Partner

Publication Date: September 29, 2014

Number of Pages: 35

Price: $4,500.00 USD

Each year SMA recognizes several insurers and solution providers that demonstrate real progress in transforming and deploying next-generation technology for advantage. more »

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Improving the Customer Experience Through Communications and Document Management

An SMA Research Report

Authors:

Mark A. Breading, Partner

Publication Date: May 29, 2014

Number of Pages: 24

Price: $995.00 USD

This SMA research report assesses how P&C and L&A insurers in North America are leveraging customer communications and document management to enhance the customer experience. more »

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The Next-Gen Insurer: Fueled by Innovation

An SMA Insights Report

Authors:

Deborah M. Smallwood, Founder & CEO

Denise Garth, Partner

Publication Date: April 11, 2014

Number of Pages: 22

Price: $2,495.00 USD

Innovation is no longer just a nice-to-have initiative. It has become a must-have, strategic, core mandate that will define a new era of winners (and losers). more »

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SMA Top 10 Imperatives for Insurers – 2014

An SMA Research Report

Authors:

Deborah M. Smallwood, Founder & CEO

Karen Furtado, Partner

Mark A. Breading, Partner

Mary Ann Garwood, Partner

Publication Date: December 19, 2013

Number of Pages: 13

Price: $95.00 USD

This research report presents SMA’s fifth annual look at the Top 10 Imperatives for Insurers. This year we’ve not only closely scrutinized and updated each of the Top 10, we’ve... more »

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2013 Innovation in Action … Insurer Highlights

An SMA Research Report

Authors:

Karen Furtado, Partner

Publication Date: September 18, 2013

Number of Pages: 46

Price: $4,500.00 USD

Each year SMA recognizes several insurers and solution providers that demonstrate real progress in deploying next-generation technology for advantage. more »

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Innovation in the Insurance Customer Experience: Examples and Guiding Principles

An SMA Research Brief

Authors:

Mark A. Breading, Partner

Publication Date: October 7, 2013

Number of Pages: 5

Price: $395.00 USD

Transforming the customer experience is one of the top imperatives insurers are pursuing to create differentiating strategies. more »

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2013 SMA Summit Recap

An SMA Research Brief

Authors:

Deborah M. Smallwood, Founder & CEO

Publication Date: October 3, 2013

Number of Pages: 3

Price: $95.00 USD

“What is innovative today will be expected tomorrow,” is a powerful insight, quoted from one of the roundtable breakout groups during the 2013 SMA Summit at the Mandarin Oriental in... more »

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Distribution Management: Portal Insights

An SMA Research Report

Authors:

Deborah M. Smallwood, Founder & CEO

Mary Ann Garwood, Partner

Publication Date: May 22, 2013

Number of Pages: 9

Price: $995.00 USD

Agility is the watchword for the next decade. There is no question that portals are playing a key role in distinguishing the leaders and driving competitive advantage. more »

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Distribution Management: Connectivity Plans and Priorities

An SMA Research Report

Authors:

Deborah M. Smallwood, Founder & CEO

Mary Ann Garwood, Partner

Publication Date: March 6, 2013

Number of Pages: 24

Price: $995.00 USD

The effectiveness of connectivity between insurers and their distribution partners continues to be a critical factor for competitive advantage. more »

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Top 10 Mobile Trends in Insurance 2013

An SMA Research Brief

Authors:

Mark A. Breading, Partner

Publication Date: February 28, 2013

Number of Pages: 6

Price: $395.00 USD

SMA research finds that mobile technologies are one of the hottest areas of investment for insurers in 2013. more »

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SMA Top 10 Imperatives for Insurers - 2013

Authors:

Deborah M. Smallwood, Founder & CEO

Karen Furtado, Partner

Mark A. Breading, Partner

Mary Ann Garwood, Partner

Publication Date: January 23, 2013

Number of Pages: 7

Price: $95.00 USD

This research report presents SMA’s annual look at the Top 10 Imperatives for Insurers. These imperatives have been defined using SMA’s research and analysis as well as the insight gained... more »

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The Paper to Digital Transformation in Insurance

Authors:

Mark A. Breading, Partner

Publication Date: April 13, 2012

Number of Pages: 29

Price: $995.00 USD

The paper-intensive insurance industry is undergoing a long transition to digital. This research report investigates which areas of the insurance business have made the most progress in reducing paper and... more »

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Mobile and Social for Insurance: The Buzz to Bizz Gap

Authors:

Mark A. Breading, Partner

Publication Date: April 5, 2012

Number of Pages: 6

Price: $95.00 USD

While social media and mobile are two very different ‘animals’, they frequently get lumped into the same conversational bucket. more »

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SMA 2012 Top 10 Imperatives

Authors:

Deborah M. Smallwood, Founder & CEO

Karen Furtado, Partner

Mark A. Breading, Partner

Mary Ann Garwood, Partner

Publication Date: March 30, 2012

Number of Pages: 15

Price: $95.00 USD

This research report presents SMA’s annual look at the Top 10 Imperatives for Insurers. These imperatives have been defined using SMA’s research and analysis as well as the insight gained... more »

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New Perspectives on Mobile Technologies for Insurance

A SMA Research Brief

Authors:

Mark A. Breading, Partner

Publication Date: February 29, 2012

Number of Pages: 4

Price: $95.00 USD

This SMA Research Brief takes a concise look at the status of mobile apps in the insurance industry. more »

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The Mobile Technology Universe

Current Usage and Future Opportunities for Insurers

Authors:

Mark A. Breading, Partner

Publication Date: December 6, 2011

Number of Pages: 13

Price: $995.00 USD

Insurers were early adopters of mobile technologies for basic communications, but what is the current state of the art in the industry? This research report addresses that question, assessing the... more »

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The Role of Social Media in Insurance

Authors:

Karen Furtado, Partner

Publication Date: October 7, 2011

Number of Pages: 16

Price: $995.00 USD

Social media is a pervasive movement that is reshaping society and business – but does it really matter to insurers? This research report offers a different view than many by... more »

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Social Media in Insurance

Strategies for Success

Authors:

Timothy Radwanski, Guest Author

Karen Furtado, Partner

Publication Date: August 16, 2010

Number of Pages: 14

Price: $995.00 USD

Social Media in Insurance provides a fresh, different perspective on this sizzling topic. The report explores how and where social media fits in insurance and presents guidelines for planning and... more »

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Distribution Pathways

The Road to Excellence in Distribution for Insurers, Agents, and Solution Providers

Authors:

Karen Furtado, Partner

Mark A. Breading, Partner

Publication Date: June 9, 2010

Number of Pages: 19

Price: $1,495.00 USD

Distribution Pathways  reports on the business and technology capabilities and discusses solution options for the distribution capability in the property and casualty insurance industry. more »

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Distribution Dynamics

Trends, Spending, and Maturity Assessments for Insurers and Agents

Authors:

Karen Furtado, Partner

Mark A. Breading, Partner

Publication Date: May 24, 2010

Number of Pages: 17

Price: $1,495.00 USD

Distribution Dynamics reports on the current state of insurance distribution and discusses functional maturity and IT investment. more »

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SMA Top 10 Imperatives

Authors:

Deborah M. Smallwood, Founder & CEO

Karen Furtado, Partner

Mark A. Breading, Partner

Mary Ann Garwood, Partner

Publication Date: March 15, 2010

Number of Pages: 16

Price: $95.00 USD

This research report presents srategic insights on the key initiatives all insurers should be considering - the "must haves" for charting a course to recovery.   This slide deck provides insight on... more »

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