Digital Transformation in Personal Lines: Project Priorities for 2021
- Author(s):
- Deborah M. Smallwood, Senior Partner
- Mark A. Breading, Senior Partner
- Publication Date:
- March 23, 2021
- Number of Pages:
- 11
- Price:
- $1,495.00 USD
Digital transformation for P&C Personal Lines insurers has been reshaped by the pandemic. What does this mean in terms of digital project priorities? What are the key projects that insurers... more >
Digital Transformation in Commercial Lines: Project Priorities for 2021
- Author(s):
- Deborah M. Smallwood, Senior Partner
- Mark A. Breading, Senior Partner
- Publication Date:
- February 26, 2021
- Number of Pages:
- 14
- Price:
- $1,495.00 USD
Digital transformation for P&C Commercial Lines insurers has been reshaped by the pandemic. What does this mean in terms of digital project priorities? What are the key projects that insurers... more >
P&C Tech Plans for 4Q into 2021: SMA Market Pulse Insights
- Author(s):
- Mark A. Breading, Senior Partner
- Deborah M. Smallwood, Senior Partner
- Publication Date:
- October 7, 2020
- Number of Pages:
- 10
- Price:
- $1,495.00 USD
P&C insurers continue to adapt and adjust their plans around the momentous events of 2020. This research report is based on a new SMA Market Pulse Survey designed to assess... more >
Claims Transformation Reset: The Impact of COVID-19
- Author(s):
- Karen Furtado, Partner
- Karen Pauli, Principal
- Publication Date:
- September 25, 2020
- Number of Pages:
- 13
- Price:
- $1,495.00 USD
The pandemic has altered the claims transformation journey. While most claims organizations were on a transformation path at the start of 2020, COVID constraints have changed the execution baseline and... more >
Digital Communications in Insurance: Managing Expanding Options
- Author(s):
- Mark A. Breading, Senior Partner
- Publication Date:
- July 23, 2020
- Number of Pages:
- 16
- Price:
- $1,495.00 USD
Communication patterns in insurance were already changing before the pandemic, and new options are now being adopted at an accelerated rate. more >
Digital Payments are Red Hot in Insurance
- Author(s):
- Karen Furtado, Partner
- Publication Date:
- July 13, 2020
- Number of Pages:
- 13
- Price:
- $1,495.00 USD
Accelerating in Digital Transformation of Inbound and Outbound Payments more >
Digital Platforms: Why Now, What It Is, and How to Move Forward
- Author(s):
- Deborah M. Smallwood, Senior Partner
- Mark A. Breading, Senior Partner
- Karen Furtado, Partner
- Publication Date:
- June 23, 2020
- Number of Pages:
- 13
- Price:
- $1,495.00 USD
As we move to the other side of this pandemic, there is still much uncertainty about the economic and social impact of COVID-19. more >
P&C Insurance Post-COVID-19: Four Scenarios for the Future
- Author(s):
- Mark A. Breading, Senior Partner
- Publication Date:
- June 19, 2020
- Number of Pages:
- 10
- Price:
- $1,495.00 USD
Insurers are faced with more uncertainty in their strategic planning than ever before. The global pandemic, economic downturn, and societal upheavals across the US are making big impacts on P&C... more >
P&C Tech Plans in the COVID-19 Era: SMA Market Pulse Insights
- Author(s):
- Deborah M. Smallwood, Senior Partner
- Karen Furtado, Partner
- Mark A. Breading, Senior Partner
- Publication Date:
- May 15, 2020
- Number of Pages:
- 14
- Price:
- $1,495.00 USD
How are insurer plans and investments changing due to the pandemic? Are they pausing initiatives or even cutting back? Are they reshaping their plans? Accelerating initiatives? Or just staying the... more >
The Moment of Truth: Digital Readiness and Response in the Midst of COVID-19
- Author(s):
- Deborah M. Smallwood, Senior Partner
- Publication Date:
- April 22, 2020
- Number of Pages:
- 11
- Price:
- $1,495.00 USD
In the midst of all the COVID-19 pandemic chaos, distraction, and upheaval, insurers’ digital capabilities are being put to the test – across the entire ecosystem. more >
2019 P&C Core Systems Purchasing Trends: Foundational Technology to Fuel the Transformation Journey
- Author(s):
- Karen Furtado, Partner
- Publication Date:
- April 3, 2020
- Number of Pages:
- 12
- Price:
- $1,495.00 USD
2019 P&C Core Systems Purchasing Trends: Foundational Technology to Fuel the Transformation Journey analyzes P&C insurers’ core systems buying decisions in 2019 and identifies significant trends of insurers’ investments in... more >
The 10 Moments of Truth and Watchpoints for the Future: How Insurers are Responding to COVID-19
- Author(s):
- Deborah M. Smallwood, Senior Partner
- Publication Date:
- April 2, 2020
- Number of Pages:
- 7
- Price:
- $1,495.00 USD
This report brief outlines the “10 Moments of Truth for P&C Insurers,” highlighting the “whats” and “hows” of insurer response to COVID-19. more >
Cloud and Core Systems: Top Ten Strategic Considerations
- Author(s):
- Karen Furtado, Partner
- Publication Date:
- December 20, 2019
- Number of Pages:
- 7
- Price:
- $995.00 USD
Cloud computing has become a fundamental requirement in the digital world and will play an even greater role as we move further into the new era of computing. more >
Transformation in Action: Success Stories and Use Cases
- Author(s):
- Deborah M. Smallwood, Senior Partner
- Karen Furtado, Partner
- Mark A. Breading, Senior Partner
- Karen Pauli, Principal
- Publication Date:
- December 18, 2019
- Number of Pages:
- 25
- Price:
- $995.00 USD
SMA has released a new report on the 2019 SMA Summit: Transformation in Action which was held in New York City on December 4, 2019. more >
AI and Customer Experience: New Lenses for Claims Transformation
- Author(s):
- Karen Furtado, Partner
- Karen Pauli, Principal
- Publication Date:
- October 31, 2019
- Number of Pages:
- 9
- Price:
- $995.00 USD
The digitally connected world has generated many new customer demands, new digital content, new and expanding ecosystems, and the realities of operating in a real-time world. more >
Foundational Technologies in Personal Lines Insurance: Investment, Adoption, and Business Areas
- Author(s):
- Deborah M. Smallwood, Senior Partner
- Karen Furtado, Partner
- Mark A. Breading, Senior Partner
- Karen Pauli, Principal
- Publication Date:
- July 12, 2019
- Number of Pages:
- 34
- Price:
- $2,495.00 USD
The personal lines segment of the insurance industry is quite active, with many initiatives and projects underway across the value chain at insurers today. more >
Foundational Technologies in Commercial Lines Insurance: Investment, Adoption, and Business Areas
- Author(s):
- Deborah M. Smallwood, Senior Partner
- Karen Furtado, Partner
- Mark A. Breading, Senior Partner
- Karen Pauli, Principal
- Publication Date:
- June 26, 2019
- Number of Pages:
- 34
- Price:
- $2,495.00 USD
SMA research indicates that over half of P&C insurers are in transformation mode. For commercial lines insurers, the need to transform is driven by forces new to the segment: customer... more >
P&C Core Systems Purchasing Trends: Foundational Technology to Fuel the Transformation Journey
- Author(s):
- Karen Furtado, Partner
- Publication Date:
- May 16, 2019
- Number of Pages:
- 12
- Price:
- $995.00 USD
P&C Core Systems Purchasing Trends: Foundational Technology to Fuel the Transformation Journey analyzes P&C insurers’ core systems buying decisions in 2018 and identifies critical trends on insurers’ investments in their... more >
Bringing New Focus to the Transformation Journey: Accelerating Transformation With a New Lens
- Author(s):
- Deborah M. Smallwood, Senior Partner
- Karen Furtado, Partner
- Mark A. Breading, Senior Partner
- Publication Date:
- May 1, 2019
- Number of Pages:
- 8
- Price:
- $995.00 USD
The transformation journey is a requirement for all insurers, but despite a great deal of progress, many insurers and the industry at large continue to approach transformation in a traditional... more >
The Payment World Explodes: The Need for Digital Customer Experiences Is Driving Payment Innovation
- Author(s):
- Karen Furtado, Partner
- Publication Date:
- January 23, 2019
- Number of Pages:
- 14
- Price:
- $995.00 USD
Transformation is picking up speed throughout the inbound and outbound payment world in insurance. This Strategy Meets Action research report provides an overview of the exploding landscape of payment processing,... more >
2019 Top Predictions for Insurance
- Author(s):
- Deborah M. Smallwood, Senior Partner
- Karen Furtado, Partner
- Mark A. Breading, Senior Partner
- Karen Pauli, Principal
- Publication Date:
- December 10, 2018
- Number of Pages:
- 9
- Price:
- $95.00 USD
Will current insurance trends continue, slow-down, or accelerate? Will brand new developments rock the industry? Each year SMA makes predictions about the upcoming year in insurance. more >
Insurance in Transformation: New Models, New Partnerships, New Entrants, New VC Investments
- Author(s):
- Mark A. Breading, Senior Partner
- Publication Date:
- November 28, 2018
- Number of Pages:
- 9
- Price:
- $995.00 USD
We are witnessing an unprecedented era of experimentation in the insurance industry. There are important announcements every day regarding new activities, many of which would have been unheard of 10... more >
Transformation in Action: Success Stories and Use Cases
- Author(s):
- Deborah M. Smallwood, Senior Partner
- Publication Date:
- September 28, 2018
- Number of Pages:
- 23
- Price:
- $995.00 USD
SMA has released a new report on the 2018 SMA Summit: Transformation in Action which was held in Boston on September 16 – 17, 2018. The Summit was a resounding success. more >
Advanced Customer Communications in the Digital Age: New Options for Insurers
- Author(s):
- Mark A. Breading, Senior Partner
- Publication Date:
- September 19, 2018
- Number of Pages:
- 9
- Price:
- $995.00 USD
Agents and Brokers in the Digital Age
- Author(s):
- Mark A. Breading, Senior Partner
- Karen Pauli, Principal
- Publication Date:
- August 24, 2018
- Number of Pages:
- 23
- Price:
- $1,495.00 USD
The demise of the independent agent and broker channel has been forecast for years. However, there is no evidence that this will be the case. more >
P&C Insurance Distribution – Responding to a Rapidly Changing Ecosystem
- Author(s):
- Karen Pauli, Principal
- Mark A. Breading, Senior Partner
- Publication Date:
- July 23, 2018
- Number of Pages:
- 9
- Price:
- $995.00 USD
Insurance product distribution is in a state of flux, and it is likely to remain that way forever. Consumers and business owners want choice. more >
The New World of Core Systems: How New Computing Trends Will Transform the Core Systems Paradigm
- Author(s):
- Karen Furtado, Partner
- Publication Date:
- May 23, 2018
- Number of Pages:
- 12
- Price:
- $995.00 USD
The New World of Core Systems: How New Computing Trends Will Transform the Core Systems Paradigm identifies the paradigm shift that digital transformation is driving in core systems and introduces... more >
Core Systems Purchasing to Thrive in the Digital World: What’s Hot – And What’s Not
- Author(s):
- Karen Furtado, Partner
- Publication Date:
- April 26, 2018
- Number of Pages:
- 12
- Price:
- $995.00 USD
Core Systems Purchasing to Thrive in the Digital World: What’s Hot – And What’s Not analyzes P&C insurers’ core systems buying decisions in 2017, their significance, and bigger changes still... more >
Digital Transformation in Insurance: Discovering The Pathway to Digital Maturity
- Author(s):
- Deborah M. Smallwood, Senior Partner
- Publication Date:
- April 20, 2018
- Number of Pages:
- 17
- Price:
- $995.00 USD
There is a lot of confusion about what digital means for insurers. This report introduces the SMA Digital Maturity Model to assist insurers in defining the scope of digital for... more >
The Emerging Tech Landscape: 10 Mega-Trends for 2018 and Beyond
- Author(s):
- Mark A. Breading, Senior Partner
- Publication Date:
- March 29, 2018
- Number of Pages:
- 13
- Price:
- $995.00 USD
There are so many developments in the technology world and so much change that it is difficult to keep up. more >
Innovation is Mandatory: SMA Annual Innovation in Insurance Report
- Author(s):
- Deborah M. Smallwood, Senior Partner
- Publication Date:
- January 11, 2018
- Number of Pages:
- 13
- Price:
- $995.00 USD
Innovation is normalizing in business models and being woven into business strategies and plans, and insurers are figuring out how to create a culture of innovation. more >
Winning With Convergence: The 5 Foundational Realities
- Author(s):
- Deborah M. Smallwood, Senior Partner
- Publication Date:
- December 22, 2017
- Number of Pages:
- 16
- Price:
- $395.00 USD
The insurance industry is in transformation, resulting in huge challenges for managing current operations while leveraging new capabilities from InsurTech, emerging tech, and digital. more >
The Emergence of Microservices: New Possibilities on the Horizon
- Author(s):
- Karen Furtado, Partner
- Publication Date:
- December 7, 2017
- Number of Pages:
- 4
- Price:
- $395.00 USD
Microservices are the latest capability that insurers are considering to address the new digital reality. This research brief provides an introduction to microservices and details how insurers are utilizing them... more >
Progress Toward a Connected World: A Compilation of Insurance Blogs
- Author(s):
- Deborah M. Smallwood, Senior Partner
- Mark A. Breading, Senior Partner
- Karen Furtado, Partner
- Karen Pauli, Principal
- Publication Date:
- December 5, 2017
- Number of Pages:
- 37
- Price:
- $695.00 USD
This research report includes twenty-one blogs published by SMA over the past year on emerging technologies and the connected world. more >
2017 SMA Summit: Winning With Convergence
- Author(s):
- Deborah M. Smallwood, Senior Partner
- Publication Date:
- October 5, 2017
- Number of Pages:
- 15
- Price:
- $995.00 USD
This research report provides highlights from all of the speakers and sessions of the SMA Summit event held in Boston, September 18, 2017. more >
Insurance Transformation: Looking 10 Years Back, Looking 10 Years Forward
- Author(s):
- Deborah M. Smallwood, Senior Partner
- Mark A. Breading, Senior Partner
- Publication Date:
- August 4, 2017
- Number of Pages:
- 14
- Price:
- $395.00 USD
The world has changed dramatically in the last 10 years and is likely to change even more dramatically over the next 10. more >
The Top 10 Best Practices in Insurance Innovation
- Author(s):
- Deborah M. Smallwood, Senior Partner
- Publication Date:
- July 13, 2017
- Number of Pages:
- 10
- Price:
- $395.00 USD
Some of the best innovation success stories are built out of the lessons learned from watching the attempts of others as they either falter or flourish. more >
Bridging to the Future With Core Systems Modernization
- Author(s):
- Karen Furtado, Partner
- Publication Date:
- June 6, 2017
- Number of Pages:
- 10
- Price:
- $995.00 USD
Four out of five insurers are actively investing in core systems modernization and replacement, which is one of the seven SMA Bridges to the Future. more >
Core Systems Purchasing Reaches the Tipping Point: What’s Hot – And What’s Not
- Author(s):
- Karen Furtado, Partner
- Publication Date:
- March 31, 2017
- Number of Pages:
- 10
- Price:
- $995.00 USD
Core Systems Purchasing Reaches the Tipping Point: What’s Hot – And What’s Not analyzes P&C insurers’ core systems buying decisions in 2016, their significance, and bigger changes still to come. more >
Insurance in Transformation: Building 7 Bridges to the Future
- Author(s):
- Deborah M. Smallwood, Senior Partner
- Karen Furtado, Partner
- Mark A. Breading, Senior Partner
- Karen Pauli, Principal
- Publication Date:
- January 12, 2017
- Number of Pages:
- 10
- Price:
- $995.00 USD
In times of rapid evolution, it is imperative that organizations have clarity about the business actions they can take to get to the other side of a changed business environment. more >
SMA Top 10 Insurance Predictions for 2017
- Author(s):
- Mark A. Breading, Senior Partner
- Karen Furtado, Partner
- Karen Pauli, Principal
- Publication Date:
- December 21, 2016
- Number of Pages:
- 8
- Price:
- $995.00 USD
2016 was a memorable year for insurance. Ongoing trends and game-changers are likely to make 2017 another year of transformation for insurance. more >
Agency-Carrier Connectivity: Agent View
- Author(s):
- Deborah M. Smallwood, Senior Partner
- Karen Pauli, Principal
- Publication Date:
- December 13, 2016
- Number of Pages:
- 16
- Price:
- $995.00 USD
Insurance agency automation has been the subject of tens of thousands of articles and studies. More recently, the discussions are about whether agents and brokers will survive InsurTech and even... more >
Agent-Carrier Connectivity: Personal Lines Insurers
- Author(s):
- Deborah M. Smallwood, Senior Partner
- Karen Pauli, Principal
- Publication Date:
- November 29, 2016
- Number of Pages:
- 17
- Price:
- $995.00 USD
Traditional personal lines product distribution is under full-blown assault by InsurTech. SMA research shows that 30% of the approximately 600 InsurTech startups being tracked are focused on disrupting and displacing... more >
Bridging Today to Tomorrow: Seven Paths to Become a Next-Gen Insurer
- Author(s):
- Karen Furtado, Partner
- Publication Date:
- November 2, 2016
- Number of Pages:
- 10
- Price:
- $995.00 USD
At the 2016 SMA Annual Summit, SMA introduced the concept of insurers building bridges from today to their future state as part of the transformation to becoming a Next-Gen Insurer. more >
Agency-Carrier Connectivity: Commercial Lines Insurers
- Author(s):
- Karen Pauli, Principal
- Deborah M. Smallwood, Senior Partner
- Publication Date:
- October 25, 2016
- Number of Pages:
- 17
- Price:
- $995.00 USD
Commercial lines insurers are finding themselves in the midst of a hyper-competitive environment. New entrants, from the ranks of both the stalwart insurers and reinsurers and the start-ups leveraging leading... more >
The 2016 SMA Innovation in Action Awards: Solution Provider Case Studies
- Author(s):
- Karen Furtado, Partner
- Publication Date:
- October 6, 2016
- Number of Pages:
- 19
- Price:
- $1,495.00 USD
The annual SMA Innovation in Action Awards for Solution Providers are given to those solution providers whose innovative solutions or services are enabling insurers to make real progress in their... more >
The 2016 SMA Summit Recap
- Author(s):
- Deborah M. Smallwood, Senior Partner
- Publication Date:
- September 29, 2016
- Number of Pages:
- 14
- Price:
- $995.00 USD
This research report provides highlights from all of the speakers and sessions of the SMA Summit event held in Boston, Sept. 19, 2016. more >
The 2016 SMA Innovation in Action Awards: Insurer Case Studies
- Author(s):
- Karen Furtado, Partner
- Publication Date:
- September 19, 2016
- Number of Pages:
- 43
- Price:
- $2,500.00 USD
The annual SMA Innovation in Action Awards for Insurers are given to insurers of all types and sizes who are rethinking, reimagining, and reinventing the business of insurance. more >
Customer Engagement at the Digital Edge in Insurance
- Author(s):
- Mark A. Breading, Senior Partner
- Mike Connor, Silicon Valley Insurance Accelerator
- Publication Date:
- August 23, 2016
- Number of Pages:
- 20
- Price:
- $1,495.00 USD
This research report explores the new digital ecosystems and participants emerging to disrupt customer engagement in insurance. more >
Maturing Technologies in Insurance: Agent/Broker View
- Author(s):
- Mark A. Breading, Senior Partner
- Publication Date:
- August 2, 2016
- Number of Pages:
- 27
- Price:
- $995.00 USD
Advanced technologies such as mobile, cloud, analytics, social media, and collaboration are vital for agents and brokers. more >
The Changing Face of Claims: How Innovation Is Fueling Claims Transformation
- Author(s):
- Karen Furtado, Partner
- Karen Pauli, Principal
- Publication Date:
- July 28, 2016
- Number of Pages:
- 15
- Price:
- $1,495.00 USD
Claims is a major area of innovation in the insurance industry today, driven by claims executives’ pragmatic need to increase efficiency, reduce complexity, and improve the customer experience. more >
Agents and Producers in the Digital Era: Producer View
- Author(s):
- Mark A. Breading, Senior Partner
- Monique Hesseling, Partner
- Publication Date:
- May 24, 2016
- Number of Pages:
- 11
- Price:
- $995.00 USD
Agents and other producers have been wondering for a while now how they fit into the new digital world of insurance. more >
Agents and Producers in the Digital Era: Insurer View
- Author(s):
- Mark A. Breading, Senior Partner
- Monique Hesseling, Partner
- Publication Date:
- May 12, 2016
- Number of Pages:
- 9
- Price:
- $995.00 USD
The role of agents and producers is in transition as insurers become more digital and strive toward omni-channel operations. more >
CRM in Insurance: New Visibility and Role in the Digital Age
- Author(s):
- Mark A. Breading, Senior Partner
- Publication Date:
- February 11, 2016
- Number of Pages:
- 5
- Price:
- $395.00 USD
Customer Relationship Management (CRM) has a new lease on life in insurance. The intense focus on customer experience has resulted in a new appreciation for CRM solutions. more >
Game Changers in Insurance: The Pace of Change Accelerates
- Author(s):
- Deborah M. Smallwood, Senior Partner
- Monique Hesseling, Partner
- Publication Date:
- January 28, 2016
- Number of Pages:
- 12
- Price:
- $995.00 USD
Insurers can no longer remain relatively isolated – the world is changing and the implications for the industry are huge. more >
The 2015 SMA Innovation in Action Awards: Solution Provider Case Studies
- Author(s):
- Karen Furtado, Partner
- Publication Date:
- September 30, 2015
- Number of Pages:
- 44
- Price:
- $4,500.00 USD
The annual SMA Innovation in Action Awards for Solution Providers are given to solution providers within the insurance ecosystem that have successfully implemented innovative and transformational solutions that create real... more >
2015 SMA Summit Recap
- Publication Date:
- September 29, 2015
- Number of Pages:
- 10
- Price:
- $695.00 USD
Becoming a Next-Gen Insurer was the focus of the 2015 SMA Summit. A sold-out crowd gathered at the fourth annual SMA Summit held at the Boston Mandarin Oriental on September... more >
The 2015 SMA Innovation in Action Awards: Insurer Case Studies
- Author(s):
- Karen Furtado, Partner
- Publication Date:
- September 21, 2015
- Number of Pages:
- 50
- Price:
- $4,500.00 USD
The annual SMA Innovation in Action Awards for Insurers are given to insurers of all types and sizes that have successfully implemented innovative and transformational business and technology initiatives that... more >
The Impact of Emerging Technologies in Claims
- Author(s):
- Karen Furtado, Partner
- Publication Date:
- July 30, 2015
- Number of Pages:
- 7
- Price:
- $995.00 USD
SMA has identified three top emerging technologies for use in claims: drones and aerial imagery, artificial intelligence, and the Internet of Things (IoT). more >
Next-Gen Insurer: 2015 Update – The Journey Continues
- Author(s):
- Deborah M. Smallwood, Senior Partner
- Publication Date:
- May 20, 2015
- Number of Pages:
- 13
- Price:
- $995.00 USD
Since the 2014 publication of SMA’s groundbreaking report, Next-Gen Insurer: Fueled by Innovation, the pace of change has continued to intensify and gain momentum. more >
Customer Experience in Insurance: Insurer Strategies, Plans, and Progress
- Author(s):
- Mark A. Breading, Senior Partner
- Monique Hesseling, Partner
- Publication Date:
- April 23, 2015
- Number of Pages:
- 23
- Price:
- $995.00 USD
The customer and agent experience remains a hot topic in insurance. This research report assesses the progress that insurers have made in improving the experience, investigating areas such as channel... more >
Unified Digital Strategy: Succeeding in the Digital Revolution
- Author(s):
- Denise Garth, Partner
- Publication Date:
- March 17, 2015
- Number of Pages:
- 23
- Price:
- $995.00 USD
This report provides a deeper look into the Unified Digital Strategy component of the Digital Insurer Framework. more >
SMA Top 10 Imperatives for Insurers – 2015
- Author(s):
- Deborah M. Smallwood, Senior Partner
- Mark A. Breading, Senior Partner
- Karen Furtado, Partner
- Denise Garth, Partner
- Mary Ann Garwood, Partner
- Monique Hesseling, Partner
- Publication Date:
- February 24, 2015
- Number of Pages:
- 21
- Price:
- $995.00 USD
This research report presents SMA’s sixth annual look at the Top 10 Imperatives for Insurers. The list of SMA’s Top 10 Imperatives articulates the key areas that insurers should have... more >
The Digital Insurer: A Framework for Enterprise Capabilities in the Digital Age
- Author(s):
- Mark A. Breading, Senior Partner
- Monique Hesseling, Partner
- Publication Date:
- December 17, 2014
- Number of Pages:
- 13
- Price:
- $995.00 USD
Insurers are striving to develop digital enterprise capabilities. The imperative today is to bring together all the individual digital capabilities into a unifying framework, resulting in a holistic approach to... more >
Customer Acquisition in Life and Annuities: Enabling Producers with Advanced Technology Solutions
- Author(s):
- Mark A. Breading, Senior Partner
- Publication Date:
- November 3, 2014
- Number of Pages:
- 26
- Price:
- $1,495.00 USD
This SMA report assesses how L&A insurers are enhancing their technology capabilities to improve customer acquisition. more >
2014 SMA Summit Recap
- Author(s):
- Deborah M. Smallwood, Senior Partner
- Publication Date:
- October 1, 2014
- Number of Pages:
- 7
- Price:
- $95.00 USD
The theme for the 2014 SMA Summit was The Innovation Journey: cultivate – activate – accelerate. more >
2014 Innovation in Action ... Insurer Highlights
- Author(s):
- Karen Furtado, Partner
- Publication Date:
- September 29, 2014
- Number of Pages:
- 35
- Price:
- $4,500.00 USD
Each year SMA recognizes several insurers and solution providers that demonstrate real progress in transforming and deploying next-generation technology for advantage. more >
Improving the Customer Experience Through Communications and Document Management
- Author(s):
- Mark A. Breading, Senior Partner
- Publication Date:
- May 29, 2014
- Number of Pages:
- 24
- Price:
- $995.00 USD
This SMA research report assesses how P&C and L&A insurers in North America are leveraging customer communications and document management to enhance the customer experience. more >
The Next-Gen Insurer: Fueled by Innovation
- Author(s):
- Deborah M. Smallwood, Senior Partner
- Denise Garth, Partner
- Publication Date:
- April 11, 2014
- Number of Pages:
- 22
- Price:
- $2,495.00 USD
Innovation is no longer just a nice-to-have initiative. It has become a must-have, strategic, core mandate that will define a new era of winners (and losers). more >
SMA Top 10 Imperatives for Insurers – 2014
- Author(s):
- Deborah M. Smallwood, Senior Partner
- Karen Furtado, Partner
- Mark A. Breading, Senior Partner
- Mary Ann Garwood, Partner
- Publication Date:
- December 19, 2013
- Number of Pages:
- 13
- Price:
- $95.00 USD
This research report presents SMA’s fifth annual look at the Top 10 Imperatives for Insurers. This year we’ve not only closely scrutinized and updated each of the Top 10, we’ve... more >
Innovation in the Insurance Customer Experience: Examples and Guiding Principles
- Author(s):
- Mark A. Breading, Senior Partner
- Publication Date:
- October 7, 2013
- Number of Pages:
- 5
- Price:
- $395.00 USD
Transforming the customer experience is one of the top imperatives insurers are pursuing to create differentiating strategies. more >
2013 SMA Summit Recap
- Author(s):
- Deborah M. Smallwood, Senior Partner
- Publication Date:
- October 3, 2013
- Number of Pages:
- 3
- Price:
- $95.00 USD
“What is innovative today will be expected tomorrow,” is a powerful insight, quoted from one of the roundtable breakout groups during the 2013 SMA Summit at the Mandarin Oriental in... more >
2013 Innovation in Action … Insurer Highlights
- Author(s):
- Karen Furtado, Partner
- Publication Date:
- September 18, 2013
- Number of Pages:
- 46
- Price:
- $4,500.00 USD
Each year SMA recognizes several insurers and solution providers that demonstrate real progress in deploying next-generation technology for advantage. more >
Distribution Management: Portal Insights
- Author(s):
- Deborah M. Smallwood, Senior Partner
- Mary Ann Garwood, Partner
- Publication Date:
- May 22, 2013
- Number of Pages:
- 9
- Price:
- $995.00 USD
Agility is the watchword for the next decade. There is no question that portals are playing a key role in distinguishing the leaders and driving competitive advantage. more >
Distribution Management: Connectivity Plans and Priorities
- Author(s):
- Deborah M. Smallwood, Senior Partner
- Mary Ann Garwood, Partner
- Publication Date:
- March 6, 2013
- Number of Pages:
- 24
- Price:
- $995.00 USD
The effectiveness of connectivity between insurers and their distribution partners continues to be a critical factor for competitive advantage. more >
Top 10 Mobile Trends in Insurance 2013
- Author(s):
- Mark A. Breading, Senior Partner
- Publication Date:
- February 28, 2013
- Number of Pages:
- 6
- Price:
- $395.00 USD
SMA research finds that mobile technologies are one of the hottest areas of investment for insurers in 2013. more >
SMA Top 10 Imperatives for Insurers - 2013
- Author(s):
- Deborah M. Smallwood, Senior Partner
- Karen Furtado, Partner
- Mark A. Breading, Senior Partner
- Mary Ann Garwood, Partner
- Publication Date:
- January 23, 2013
- Number of Pages:
- 7
- Price:
- $95.00 USD
This research report presents SMA’s annual look at the Top 10 Imperatives for Insurers. These imperatives have been defined using SMA’s research and analysis as well as the insight gained... more >
The Paper to Digital Transformation in Insurance
- Author(s):
- Mark A. Breading, Senior Partner
- Publication Date:
- April 13, 2012
- Number of Pages:
- 29
- Price:
- $995.00 USD
The paper-intensive insurance industry is undergoing a long transition to digital. This research report investigates which areas of the insurance business have made the most progress in reducing paper and... more >
Mobile and Social for Insurance: The Buzz to Bizz Gap
- Author(s):
- Mark A. Breading, Senior Partner
- Publication Date:
- April 5, 2012
- Number of Pages:
- 6
- Price:
- $95.00 USD
While social media and mobile are two very different ‘animals’, they frequently get lumped into the same conversational bucket. more >
SMA 2012 Top 10 Imperatives
- Author(s):
- Deborah M. Smallwood, Senior Partner
- Karen Furtado, Partner
- Mark A. Breading, Senior Partner
- Mary Ann Garwood, Partner
- Publication Date:
- March 30, 2012
- Number of Pages:
- 15
- Price:
- $95.00 USD
This research report presents SMA’s annual look at the Top 10 Imperatives for Insurers. These imperatives have been defined using SMA’s research and analysis as well as the insight gained... more >
New Perspectives on Mobile Technologies for Insurance
- Author(s):
- Mark A. Breading, Senior Partner
- Publication Date:
- February 29, 2012
- Number of Pages:
- 4
- Price:
- $95.00 USD
This SMA Research Brief takes a concise look at the status of mobile apps in the insurance industry. more >
The Mobile Technology Universe
- Author(s):
- Mark A. Breading, Senior Partner
- Publication Date:
- December 6, 2011
- Number of Pages:
- 13
- Price:
- $995.00 USD
Insurers were early adopters of mobile technologies for basic communications, but what is the current state of the art in the industry? This research report addresses that question, assessing the... more >
The Role of Social Media in Insurance
- Author(s):
- Karen Furtado, Partner
- Publication Date:
- October 7, 2011
- Number of Pages:
- 16
- Price:
- $995.00 USD
Social media is a pervasive movement that is reshaping society and business – but does it really matter to insurers? This research report offers a different view than many by... more >
Social Media in Insurance
- Author(s):
- Timothy Radwanski, Guest Author
- Karen Furtado, Partner
- Publication Date:
- August 16, 2010
- Number of Pages:
- 14
- Price:
- $995.00 USD
Social Media in Insurance provides a fresh, different perspective on this sizzling topic. The report explores how and where social media fits in insurance and presents guidelines for planning and... more >
Distribution Pathways
- Author(s):
- Karen Furtado, Partner
- Mark A. Breading, Senior Partner
- Publication Date:
- June 9, 2010
- Number of Pages:
- 19
- Price:
- $1,495.00 USD
Distribution Pathways reports on the business and technology capabilities and discusses solution options for the distribution capability in the property and casualty insurance industry. more >
Distribution Dynamics
- Author(s):
- Karen Furtado, Partner
- Mark A. Breading, Senior Partner
- Publication Date:
- May 24, 2010
- Number of Pages:
- 17
- Price:
- $1,495.00 USD
Distribution Dynamics reports on the current state of insurance distribution and discusses functional maturity and IT investment. more >
SMA Top 10 Imperatives
- Author(s):
- Deborah M. Smallwood, Senior Partner
- Karen Furtado, Partner
- Mark A. Breading, Senior Partner
- Mary Ann Garwood, Partner
- Publication Date:
- March 15, 2010
- Number of Pages:
- 16
- Price:
- $95.00 USD
This research report presents srategic insights on the key initiatives all insurers should be considering - the "must haves" for charting a course to recovery. more >