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Transformation in Action: Success Stories and Use Cases

2018 SMA Summit Report

Authors:

Deborah M. Smallwood, Founder & CEO

Publication Date: September 28, 2018

Number of Pages: 23

Price: $995.00 USD

SMA has released a new report on the 2018 SMA Summit: Transformation in Action which was held in Boston on September 16 – 17, 2018. The Summit was a resounding success. more »

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Agents and Brokers in the Digital Age

An SMA Research Report

Authors:

Mark A. Breading, Partner

Karen Pauli, Principal

Publication Date: August 24, 2018

Number of Pages: 23

Price: $1,495.00 USD

The demise of the independent agent and broker channel has been forecast for years. However, there is no evidence that this will be the case. more »

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The Emerging Tech Landscape: 10 Mega-Trends for 2018 and Beyond

An SMA Research Report

Authors:

Mark A. Breading, Partner

Publication Date: March 29, 2018

Number of Pages: 13

Price: $995.00 USD

There are so many developments in the technology world and so much change that it is difficult to keep up. more »

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Data, Business Intelligence, and Analytics in Insurance – Agent View

An SMA Research Report

Authors:

Karen Pauli, Principal

Publication Date: January 16, 2018

Number of Pages: 17

Price: $995.00 USD

Data and analytics initiatives are not just a priority for insurers. Agents and brokers are adopting and investing in capabilities as well. more »

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Innovation is Mandatory: SMA Annual Innovation in Insurance Report

An SMA Research Report

Authors:

Deborah M. Smallwood, Founder & CEO

Publication Date: January 11, 2018

Number of Pages: 13

Price: $995.00 USD

Innovation is normalizing in business models and being woven into business strategies and plans, and insurers are figuring out how to create a culture of innovation. more »

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Winning With Convergence: The 5 Foundational Realities

An SMA e-book

Authors:

Deborah M. Smallwood, Founder & CEO

Publication Date: December 22, 2017

Number of Pages: 16

Price: $395.00 USD

The insurance industry is in transformation, resulting in huge challenges for managing current operations while leveraging new capabilities from InsurTech, emerging tech, and digital. more »

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AI in P&C Insurance: Potential and Progress

An SMA Research Brief

Authors:

Mark A. Breading, Partner

Publication Date: November 9, 2017

Number of Pages: 5

Price: $395.00 USD

Artificial intelligence (AI) has big implications for the property/casualty industry. AI is not a single technology, but a whole series of related technologies, such as machine learning, text mining, natural... more »

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2017 SMA Summit: Winning With Convergence

A Special SMA Research Report

Authors:

Deborah M. Smallwood, Founder & CEO

Publication Date: October 5, 2017

Number of Pages: 15

Price: $995.00 USD

This research report provides highlights from all of the speakers and sessions of the SMA Summit event held in Boston, September 18, 2017. more »

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InsurTech and Personal Lines: Examples, Use Cases, and Implications

An SMA Research Report

Authors:

Deborah M. Smallwood, Founder & CEO

Mark A. Breading, Partner

Publication Date: October 4, 2017

Number of Pages: 14

Price: $995.00 USD

more »

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Data and Analytics in Life and Annuity: Addressing Customer Requirements with New Insights

An SMA Research Report

Authors:

Karen Pauli, Principal

Publication Date: September 12, 2017

Number of Pages: 12

Price: $995.00 USD

L&A insurers have always had data and analytics skills within actuarial departments. However, as L&A insurers struggle to attract new customers, the lack of those capabilities in business units and... more »

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Smart Cities and Insurance: Exploring the Implications

An SMA Research Report

Authors:

Mark A. Breading, Partner

Publication Date: August 29, 2017

Number of Pages: 15

Price: $995.00 USD

The concept of smart cities is gaining momentum, and many cities around the world are developing smart city strategies and implementing specific projects. more »

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Insurance Transformation: Looking 10 Years Back, Looking 10 Years Forward

An SMA e-book

Authors:

Deborah M. Smallwood, Founder & CEO

Mark A. Breading, Partner

Publication Date: August 4, 2017

Number of Pages: 14

Price: $395.00 USD

The world has changed dramatically in the last 10 years and is likely to change even more dramatically over the next 10. more »

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The New Era of Analytics in Insurance: Leveraging the SMA Data and Analytics Spectrum

An SMA Research Report

Authors:

Mark A. Breading, Partner

Karen Pauli, Principal

Publication Date: July 27, 2017

Number of Pages: 13

Price: $995.00 USD

Business intelligence, advanced analytics, and data are integral to insurer’s success in the digital age. This report highlights how data and analytics have evolved by introducing an updated version of... more »

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Data and Analytics in Insurance: P&C View Through 2020

An SMA Research Report

Authors:

Karen Pauli, Principal

Publication Date: July 18, 2017

Number of Pages: 20

Price: $1,495.00 USD

This SMA report explores both the current state and future plans for data and analytics in the property and casualty industry in North America. more »

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Bridging to the Future With Core Systems Modernization

An SMA Research Report

Authors:

Karen Furtado, Partner

Publication Date: June 6, 2017

Number of Pages: 10

Price: $995.00 USD

Four out of five insurers are actively investing in core systems modernization and replacement, which is one of the seven SMA Bridges to the Future. more »

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Insurance in Transformation: Building 7 Bridges to the Future

An SMA Research Report

Authors:

Deborah M. Smallwood, Founder & CEO

Karen Furtado, Partner

Mark A. Breading, Partner

Karen Pauli, Principal

Publication Date: January 12, 2017

Number of Pages: 10

Price: $995.00 USD

In times of rapid evolution, it is imperative that organizations have clarity about the business actions they can take to get to the other side of a changed business environment. more »

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SMA Top 10 Insurance Predictions for 2017

An SMA Research Report

Authors:

Mark A. Breading, Partner

Karen Furtado, Partner

Karen Pauli, Principal

Publication Date: December 21, 2016

Number of Pages: 8

Price: $995.00 USD

2016 was a memorable year for insurance. Ongoing trends and game-changers are likely to make 2017 another year of transformation for insurance. more »

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Bridging Today to Tomorrow: Seven Paths to Become a Next-Gen Insurer

An SMA Research Report

Authors:

Karen Furtado, Partner

Publication Date: November 2, 2016

Number of Pages: 10

Price: $995.00 USD

At the 2016 SMA Annual Summit, SMA introduced the concept of insurers building bridges from today to their future state as part of the transformation to becoming a Next-Gen Insurer. more »

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The 2016 SMA Innovation in Action Awards: Solution Provider Case Studies

An SMA Special Report

Authors:

Karen Furtado, Partner

Publication Date: October 6, 2016

Number of Pages: 19

Price: $1,495.00 USD

The annual SMA Innovation in Action Awards for Solution Providers are given to those solution providers whose innovative solutions or services are enabling insurers to make real progress in their... more »

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The 2016 SMA Summit Recap

An SMA Special Report

Authors:

Deborah M. Smallwood, Founder & CEO

Publication Date: September 29, 2016

Number of Pages: 14

Price: $995.00 USD

This research report provides highlights from all of the speakers and sessions of the SMA Summit event held in Boston, Sept. 19, 2016. more »

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The 2016 SMA Innovation in Action Awards: Insurer Case Studies

An SMA Special Report

Authors:

Karen Furtado, Partner

Publication Date: September 19, 2016

Number of Pages: 43

Price: $2,500.00 USD

The annual SMA Innovation in Action Awards for Insurers are given to insurers of all types and sizes who are rethinking, reimagining, and reinventing the business of insurance. more »

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The Changing Face of Claims: How Innovation Is Fueling Claims Transformation

An SMA Research Report

Authors:

Karen Furtado, Partner

Karen Pauli, Principal

Publication Date: July 28, 2016

Number of Pages: 15

Price: $1,495.00 USD

Claims is a major area of innovation in the insurance industry today, driven by claims executives’ pragmatic need to increase efficiency, reduce complexity, and improve the customer experience. more »

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Data and Analytics in P&C Insurance: 2016 and Beyond

An SMA Research Report

Authors:

Mark A. Breading, Partner

Publication Date: June 30, 2016

Number of Pages: 19

Price: $1,495.00 USD

This SMA report explores both the current state and future plans for data and analytics in the property and casualty industry in North America. more »

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Telematics in P&C Insurance: The Need to Move Beyond Pricing

An SMA Research Report

Authors:

Mark A. Breading, Partner

Publication Date: June 23, 2016

Number of Pages: 11

Price: $995.00 USD

Telematics in P&C Insurance provides a snapshot of telematics/usage-based insurance programs in North America. Telematics for usage-based insurance continues to advance in North America, albeit at a measured pace. more »

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The 2015 SMA Innovation in Action Awards: Solution Provider Case Studies

An SMA Special Report

Authors:

Karen Furtado, Partner

Publication Date: September 30, 2015

Number of Pages: 44

Price: $4,500.00 USD

The annual SMA Innovation in Action Awards for Solution Providers are given to solution providers within the insurance ecosystem that have successfully implemented innovative and transformational solutions that create real... more »

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2015 SMA Summit Recap

An SMA Research Brief

Publication Date: September 29, 2015

Number of Pages: 10

Price: $695.00 USD

Becoming a Next-Gen Insurer was the focus of the 2015 SMA Summit. A sold-out crowd gathered at the fourth annual SMA Summit held at the Boston Mandarin Oriental on September... more »

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The Impact of Emerging Technologies in Claims

An SMA Research Brief

Authors:

Karen Furtado, Partner

Publication Date: July 30, 2015

Number of Pages: 7

Price: $995.00 USD

SMA has identified three top emerging technologies for use in claims: drones and aerial imagery, artificial intelligence, and the Internet of Things (IoT). more »

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The 2015 SMA Innovation in Action Awards: Insurer Case Studies

Authors:

Karen Furtado, Partner

Publication Date: September 21, 2015

Number of Pages: 50

Price: $4,500.00 USD

The annual SMA Innovation in Action Awards for Insurers are given to insurers of all types and sizes that have successfully implemented innovative and transformational business and technology initiatives that... more »

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Next-Gen Insurer: 2015 Update – The Journey Continues

An SMA Research Report

Authors:

Deborah M. Smallwood, Founder & CEO

Publication Date: May 20, 2015

Number of Pages: 13

Price: $995.00 USD

Since the 2014 publication of SMA’s groundbreaking report, Next-Gen Insurer: Fueled by Innovation, the pace of change has continued to intensify and gain momentum. more »

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Claims Transformation: The Journey Beyond Modernization

An SMA Research Report

Authors:

Karen Furtado, Partner

Denise Garth, Partner

Publication Date: March 31, 2015

Number of Pages: 9

Price: $995.00 USD

This report, the first in SMA’s thought leadership series on claims transformation, examines the need for changes in the end-to-end claims process, starting but not ending with claims system modernization. more »

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SMA Top 10 Imperatives for Insurers – 2015

An SMA Research Report

Authors:

Deborah M. Smallwood, Founder & CEO

Mark A. Breading, Partner

Karen Furtado, Partner

Denise Garth, Partner

Mary Ann Garwood, Partner

Monique Hesseling, Partner

Publication Date: February 24, 2015

Number of Pages: 21

Price: $995.00 USD

This research report presents SMA’s sixth annual look at the Top 10 Imperatives for Insurers. The list of SMA’s Top 10 Imperatives articulates the key areas that insurers should have... more »

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The Changing Auto Insurance Landscape: Influencers Driving Disruption and Change

An SMA Research Report

Authors:

Denise Garth, Partner

Publication Date: January 29, 2015

Number of Pages: 14

Price: $995.00 USD

This research looks at the change and disruption that is greatly affecting auto insurance due to the convergence of multiple influencers, including the shared economy, connected cars, Google and Apple... more »

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Data and Analytics in Insurance: L&A Insurer Strategic Priorities and Operational Plans Through 2016

An SMA Research Report

Authors:

Mark A. Breading, Partner

Denise Garth, Partner

Publication Date: October 23, 2014

Number of Pages: 25

Price: $995.00 USD

This SMA report explores both the current state and future plans for data and analytics in the life and annuity industry in North America. more »

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2014 SMA Summit Recap

An SMA Research Brief

Authors:

Deborah M. Smallwood, Founder & CEO

Publication Date: October 1, 2014

Number of Pages: 7

Price: $95.00 USD

The theme for the 2014 SMA Summit was The Innovation Journey: cultivate – activate – accelerate. more »

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2014 Innovation in Action ... Insurer Highlights

An SMA Research Brief

Authors:

Karen Furtado, Partner

Publication Date: September 29, 2014

Number of Pages: 35

Price: $4,500.00 USD

Each year SMA recognizes several insurers and solution providers that demonstrate real progress in transforming and deploying next-generation technology for advantage. more »

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Big Data in Insurance: Insurer Priorities, Projects, and Investment Plans for 2014 and Beyond

Authors:

Mark A. Breading, Partner

Denise Garth, Partner

Publication Date: September 10, 2014

Number of Pages: 31

Price: $1,495.00 USD

Big data is clearly a hot topic in insurance, but how far along is the industry in capitalizing on this technology approach? This SMA research report evaluates the current state... more »

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Big Data in Insurance: Emerging Trends in Organization and Technology

An SMA Research Brief

Authors:

Denise Garth, Partner

Mark A. Breading, Partner

Publication Date: September 10, 2014

Number of Pages: 13

Price: $995.00 USD

Many insurers have invested in data, business intelligence, and analytics – and have had success with different initiatives that touch different areas of the business. more »

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Data and Analytics in Insurance: P&C Insurer Strategic Priorities and Operational Plans for 2014 and Beyond

An SMA Research Report

Authors:

Mark A. Breading, Partner

Denise Garth, Partner

Publication Date: June 18, 2014

Number of Pages: 26

Price: $995.00 USD

This SMA report explores both the current state and future plans for data and analytics in the property and casualty industry in North America. more »

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The Next-Gen Insurer: Fueled by Innovation

An SMA Insights Report

Authors:

Deborah M. Smallwood, Founder & CEO

Denise Garth, Partner

Publication Date: April 11, 2014

Number of Pages: 22

Price: $2,495.00 USD

Innovation is no longer just a nice-to-have initiative. It has become a must-have, strategic, core mandate that will define a new era of winners (and losers). more »

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State of Commercial Markets Underwriting Automation

An SMA Research Report

Authors:

Deborah M. Smallwood, Founder & CEO

Publication Date: March 18, 2014

Number of Pages: 24

Price: $995.00 USD

This research report investigates the state of commercial markets underwriting automation in the insurance industry. It examines the understanding and attitudes in all segments of the commercial lines business, ranging... more »

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SMA Top 10 Imperatives for Insurers – 2014

An SMA Research Report

Authors:

Deborah M. Smallwood, Founder & CEO

Karen Furtado, Partner

Mark A. Breading, Partner

Mary Ann Garwood, Partner

Publication Date: December 19, 2013

Number of Pages: 13

Price: $95.00 USD

This research report presents SMA’s fifth annual look at the Top 10 Imperatives for Insurers. This year we’ve not only closely scrutinized and updated each of the Top 10, we’ve... more »

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Next-Gen Technology Trends: New Opportunities and Challenges for Insurers

An SMA Research Brief

Authors:

Deborah M. Smallwood, Founder & CEO

Karen Furtado, Partner

Mark A. Breading, Partner

Mary Ann Garwood, Partner

Publication Date: November 29, 2013

Number of Pages: 8

Price: $395.00 USD

This research brief identifies five next generation technologies that are currently having the greatest impact on the insurance industry. more »

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2013 Innovation in Action … Insurer Highlights

An SMA Research Report

Authors:

Karen Furtado, Partner

Publication Date: September 18, 2013

Number of Pages: 46

Price: $4,500.00 USD

Each year SMA recognizes several insurers and solution providers that demonstrate real progress in deploying next-generation technology for advantage. more »

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Innovation in the Insurance Customer Experience: Examples and Guiding Principles

An SMA Research Brief

Authors:

Mark A. Breading, Partner

Publication Date: October 7, 2013

Number of Pages: 5

Price: $395.00 USD

Transforming the customer experience is one of the top imperatives insurers are pursuing to create differentiating strategies. more »

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2013 SMA Summit Recap

An SMA Research Brief

Authors:

Deborah M. Smallwood, Founder & CEO

Publication Date: October 3, 2013

Number of Pages: 3

Price: $95.00 USD

“What is innovative today will be expected tomorrow,” is a powerful insight, quoted from one of the roundtable breakout groups during the 2013 SMA Summit at the Mandarin Oriental in... more »

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Product Development: Insurer Plans and Priorities

An SMA Research Report

Authors:

Karen Furtado, Partner

Publication Date: July 15, 2013

Number of Pages: 28

Price: $1,495.00 USD

The pressure is on. Now more than ever, insurers are focusing on improving their capabilities for implementing new products and product changes. more »

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Data and Analytics in Insurance: L&A Plans & Priorities for 2013 and Beyond

An SMA Research Report

Authors:

Mark A. Breading, Partner

Publication Date: June 17, 2013

Number of Pages: 26

Price: $995.00 USD

This SMA report explores both the current state and future plans for data and analytics in the life and annuity industry, highlighting meaningful differences between individual and group, and differences... more »

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Telematics/Usage-Based Insurance: Implications for Agents

An SMA Research Brief

Authors:

Mark A. Breading, Partner

Richard Welch, Guest Author

Publication Date: June 12, 2013

Number of Pages: 7

Price: $995.00 USD

Much has been written about the implications of usage-based insurance for insurance companies and consumers, but little attention has been paid to the implications for agents. more »

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Data and Analytics in Insurance: P&C Plans and Priorities for 2013 and Beyond

Research Summary

Authors:

Mark A. Breading, Partner

Publication Date: May 3, 2013

Number of Pages: 26

Price: $995.00 USD

This SMA report explores both the current state and future plans for data and analytics in the property and casualty industry, highlighting meaningful differences between personal and commercial lines, and... more »

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Telematics/Usage-Based Insurance: Progressive’s Licensing Announcement

An SMA Research Brief

Authors:

Mark A. Breading, Partner

Richard Welch, Guest Author

Publication Date: February 26, 2013

Number of Pages: 5

Price: $995.00 USD

This research brief, the third in SMA’s Telematics/Usage-Based Insurance Series, presents SMA’s insights on the recent licensing announcement by Progressive Insurance. more »

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Telematics/Usage-Based Insurance: Insurer Priorities and Plans

An SMA Research Paper

Authors:

Richard Welch, Guest Author

Mark A. Breading, Partner

Publication Date: February 15, 2013

Number of Pages: 23

Price: $1,495.00 USD

Usage-based insurance (UBI) is poised to transform the personal auto insurance market over the next 5-10 years. more »

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SMA Top 10 Imperatives for Insurers - 2013

Authors:

Deborah M. Smallwood, Founder & CEO

Karen Furtado, Partner

Mark A. Breading, Partner

Mary Ann Garwood, Partner

Publication Date: January 23, 2013

Number of Pages: 7

Price: $95.00 USD

This research report presents SMA’s annual look at the Top 10 Imperatives for Insurers. These imperatives have been defined using SMA’s research and analysis as well as the insight gained... more »

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Telematics/Usage-Based Insurance

A Catalyst for Change

Authors:

Richard Welch, Guest Author

Mark A. Breading, Partner

Publication Date: November 30, 2012

Number of Pages: 11

Price: $995.00 USD

Any company with a stake in the personal auto insurance business must recognize that usage-based insurance (UBI) is a market disrupting force that will have a major impact over the... more »

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Data and Analytics in Insurance

Life and Annuity Plans and Priorities

Authors:

Mark A. Breading, Partner

Publication Date: October 1, 2012

Number of Pages: 27

Price: $995.00 USD

This SMA report explores both the current state and future plans for data and analytics in the life and annuity industry, highlighting meaningful differences between individual and group lines, and... more »

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Data and Analytics in Insurance

Property and Casualty Plans and Priorities

Authors:

Mark A. Breading, Partner

Publication Date: September 10, 2012

Number of Pages: 26

Price: $995.00 USD

This SMA report explores both the current state and future plans for data and analytics in the property and casualty industry, highlighting meaningful differences between personal and commercial lines, and... more »

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Data and Analytics in Insurance

The Dawn of a New Era

Authors:

Mark A. Breading, Partner

Publication Date: July 17, 2012

Number of Pages: 27

Price: $1,495.00 USD

Data and analytics are taking center stage in insurance with the potential to reshape the industry. more »

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Claims Transformation

Positioning for the Future

Authors:

Karen Furtado, Partner

Publication Date: June 11, 2012

Number of Pages: 32

Price: $1,495.00 USD

The transformation of claims operations is well underway in some insurance organizations and just getting started in others. more »

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SMA 2012 Top 10 Imperatives

Authors:

Deborah M. Smallwood, Founder & CEO

Karen Furtado, Partner

Mark A. Breading, Partner

Mary Ann Garwood, Partner

Publication Date: March 30, 2012

Number of Pages: 15

Price: $95.00 USD

This research report presents SMA’s annual look at the Top 10 Imperatives for Insurers. These imperatives have been defined using SMA’s research and analysis as well as the insight gained... more »

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Underwriting Automation

Insurer Plans and Trends

Authors:

Deborah M. Smallwood, Founder & CEO

Publication Date: February 20, 2012

Number of Pages: 30

Price: $1,495.00 USD

This report is part of a series of SMA research reports on specific insurance capability areas in the North American insurance industry. more »

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Mastering Commercial Lines Automation

... balancing art and science

Authors:

Deborah M. Smallwood, Founder & CEO

Publication Date: January 10, 2011

Number of Pages: 8

Price: $95.00 USD

This SMA Insights Research Brief looks at advances that are being made in the automation of commercial lines. more »

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Next Generation Technology Trends

... important watch points for insurers

Authors:

Deborah M. Smallwood, Founder & CEO

Publication Date: January 3, 2011

Number of Pages: 8

Price: $95.00 USD

This SMA Insights Research Brief looks at the five next generation technology trends that are now having the most impact on the insurance industry and will continue to be of... more »

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SMA Top 10 Imperatives

Authors:

Deborah M. Smallwood, Founder & CEO

Karen Furtado, Partner

Mark A. Breading, Partner

Mary Ann Garwood, Partner

Publication Date: March 15, 2010

Number of Pages: 16

Price: $95.00 USD

This research report presents srategic insights on the key initiatives all insurers should be considering - the "must haves" for charting a course to recovery.   This slide deck provides insight on... more »

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