Results for Research with the topic Customer Experience

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Megatrends Thumbnail

Megatrends Shaping P&C Insurance: 12 Trends for the Next Decade

Author(s):
Mark A. Breading, Partner
Publication Date:
June 30, 2023
Number of Pages:
8
Price:
$995.00 USD

In recent years, the property and casualty insurance industry has embraced profound transformation amid a rapidly changing business environment. more >

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Untitled design 10

Customer Experience in P&C: Transformation in the Pandemic Era

Author(s):
Mark A. Breading, Partner
Judy Delarosa, Principal
Publication Date:
May 21, 2021
Number of Pages:
16
Price:
$1,495.00 USD

Improving the customer experience remains a top priority for insurers across all segments. However, the pandemic and related events of the past year have changed the expectations of agents and... more >

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20200708 Digital Payments

Digital Payments are Red Hot in Insurance

Author(s):
Karen Furtado, Partner
Publication Date:
July 13, 2020
Number of Pages:
13
Price:
$1,495.00 USD

Accelerating in Digital Transformation of Inbound and Outbound Payments more >

Research Info Request

2019 12 18 Summit Recap Report

Transformation in Action: Success Stories and Use Cases

Author(s):
Deborah M. Smallwood, Senior Partner
Karen Furtado, Partner
Mark A. Breading, Partner
Karen Pauli, Principal
Publication Date:
December 18, 2019
Number of Pages:
25
Price:
$995.00 USD

SMA has released a new report on the 2019 SMA Summit: Transformation in Action which was held in New York City on December 4, 2019. more >

Research Info Request

2019 10 31 claims report

AI and Customer Experience: New Lenses for Claims Transformation

Author(s):
Karen Furtado, Partner
Karen Pauli, Principal
Publication Date:
October 31, 2019
Number of Pages:
9
Price:
$995.00 USD

The digitally connected world has generated many new customer demands, new digital content, new and expanding ecosystems, and the realities of operating in a real-time world. more >

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20190718 CX Commercial Lines

8 Critical Investments for Customer Experience Excellence: State of Commercial Lines Investments, Adoption and Maturity

Author(s):
Deborah M. Smallwood, Senior Partner
Judy Delarosa, Guest Author
Publication Date:
July 22, 2019
Number of Pages:
15
Price:
$1,495.00 USD

This SMA research report assesses customer experience maturity in P&C Commercial Lines in North America. The report covers the investment, maturity, business areas most affected, and current or emerging trends... more >

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20190430 SMA Transformation Journey to Future State

Bringing New Focus to the Transformation Journey: Accelerating Transformation With a New Lens

Author(s):
Deborah M. Smallwood, Senior Partner
Karen Furtado, Partner
Mark A. Breading, Partner
Publication Date:
May 1, 2019
Number of Pages:
8
Price:
$995.00 USD

The transformation journey is a requirement for all insurers, but despite a great deal of progress, many insurers and the industry at large continue to approach transformation in a traditional... more >

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20190122 the payment world explodes

The Payment World Explodes: The Need for Digital Customer Experiences Is Driving Payment Innovation

Author(s):
Karen Furtado, Partner
Publication Date:
January 23, 2019
Number of Pages:
14
Price:
$995.00 USD

Transformation is picking up speed throughout the inbound and outbound payment world in insurance. This Strategy Meets Action research report provides an overview of the exploding landscape of payment processing,... more >

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20181210 2019 Top Predictions

2019 Top Predictions for Insurance

Author(s):
Deborah M. Smallwood, Senior Partner
Karen Furtado, Partner
Mark A. Breading, Partner
Karen Pauli, Principal
Publication Date:
December 10, 2018
Number of Pages:
9
Price:
$95.00 USD

Will current insurance trends continue, slow-down, or accelerate? Will brand new developments rock the industry? Each year SMA makes predictions about the upcoming year in insurance. more >

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20180928 Summit Brief

Transformation in Action: Success Stories and Use Cases

Author(s):
Deborah M. Smallwood, Senior Partner
Publication Date:
September 28, 2018
Number of Pages:
23
Price:
$995.00 USD

SMA has released a new report on the 2018 SMA Summit: Transformation in Action which was held in Boston on September 16 – 17, 2018. The Summit was a resounding success. more >

Research Info Request

20180914 New Digital Communications

Advanced Customer Communications in the Digital Age: New Options for Insurers

Author(s):
Mark A. Breading, Partner
Publication Date:
September 19, 2018
Number of Pages:
9
Price:
$995.00 USD

more >

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20180824 agent distribution

Agents and Brokers in the Digital Age

Author(s):
Mark A. Breading, Partner
Karen Pauli, Principal
Publication Date:
August 24, 2018
Number of Pages:
23
Price:
$1,495.00 USD

The demise of the independent agent and broker channel has been forecast for years. However, there is no evidence that this will be the case. more >

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20180328 EmergTechLandscape

The Emerging Tech Landscape: 10 Mega-Trends for 2018 and Beyond

Author(s):
Mark A. Breading, Partner
Publication Date:
March 29, 2018
Number of Pages:
13
Price:
$995.00 USD

There are so many developments in the technology world and so much change that it is difficult to keep up. more >

Research Info Request

20171229 InsurTech Recap

2017 InsurTech Recap: The Momentum Continues to Build

Author(s):
Mark A. Breading, Partner
Karen Pauli, Principal
Publication Date:
December 29, 2017
Number of Pages:
22
Price:
$395.00 USD

This research report contains a collection of thirteen blogs published by SMA over the past year on the InsurTech movement. The report includes a recap of the year for InsurTech. more >

Research Info Request

20171205 ProgressTowardConnectedWorld

Progress Toward a Connected World: A Compilation of Insurance Blogs

Author(s):
Deborah M. Smallwood, Senior Partner
Mark A. Breading, Partner
Karen Furtado, Partner
Karen Pauli, Principal
Publication Date:
December 5, 2017
Number of Pages:
37
Price:
$695.00 USD

This research report includes twenty-one blogs published by SMA over the past year on emerging technologies and the connected world. more >

Research Info Request

20171129 Emerging Tech PC

Emerging Technologies in P&C: Insurer Strategies and Plans Through 2020

Author(s):
Mark A. Breading, Partner
Publication Date:
November 29, 2017
Number of Pages:
12
Price:
$995.00 USD

This research report assesses thirteen emerging technologies in the context of P&C insurers’ progress and plans. more >

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20171109 AI PC

AI in P&C Insurance: Potential and Progress

Author(s):
Mark A. Breading, Partner
Publication Date:
November 9, 2017
Number of Pages:
5
Price:
$395.00 USD

Artificial intelligence (AI) has big implications for the property/casualty industry. AI is not a single technology, but a whole series of related technologies, such as machine learning, text mining, natural... more >

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20171005 Summit Recap

2017 SMA Summit: Winning With Convergence

Author(s):
Deborah M. Smallwood, Senior Partner
Publication Date:
October 5, 2017
Number of Pages:
15
Price:
$995.00 USD

This research report provides highlights from all of the speakers and sessions of the SMA Summit event held in Boston, September 18, 2017. more >

Research Info Request

20170912 LA Data Analytics

Data and Analytics in Life and Annuity: Addressing Customer Requirements with New Insights

Author(s):
Karen Pauli, Principal
Publication Date:
September 12, 2017
Number of Pages:
12
Price:
$995.00 USD

L&A insurers have always had data and analytics skills within actuarial departments. However, as L&A insurers struggle to attract new customers, the lack of those capabilities in business units and... more >

Research Info Request

20170803 InsuranceTransformation10Years

Insurance Transformation: Looking 10 Years Back, Looking 10 Years Forward

Author(s):
Deborah M. Smallwood, Senior Partner
Mark A. Breading, Partner
Publication Date:
August 4, 2017
Number of Pages:
14
Price:
$395.00 USD

The world has changed dramatically in the last 10 years and is likely to change even more dramatically over the next 10. more >

Research Info Request

20170718 PC Analytics

Data and Analytics in Insurance: P&C View Through 2020

Author(s):
Karen Pauli, Principal
Publication Date:
July 18, 2017
Number of Pages:
20
Price:
$1,495.00 USD

This SMA report explores both the current state and future plans for data and analytics in the property and casualty industry in North America. more >

Research Info Request

20170713 InnovationBestPractices

The Top 10 Best Practices in Insurance Innovation

Author(s):
Deborah M. Smallwood, Senior Partner
Publication Date:
July 13, 2017
Number of Pages:
10
Price:
$395.00 USD

Some of the best innovation success stories are built out of the lessons learned from watching the attempts of others as they either falter or flourish. more >

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20170112 7Bridges

Insurance in Transformation: Building 7 Bridges to the Future

Author(s):
Deborah M. Smallwood, Senior Partner
Karen Furtado, Partner
Mark A. Breading, Partner
Karen Pauli, Principal
Publication Date:
January 12, 2017
Number of Pages:
10
Price:
$995.00 USD

In times of rapid evolution, it is imperative that organizations have clarity about the business actions they can take to get to the other side of a changed business environment. more >

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20161221 2017 Predictions

SMA Top 10 Insurance Predictions for 2017

Author(s):
Mark A. Breading, Partner
Karen Furtado, Partner
Karen Pauli, Principal
Publication Date:
December 21, 2016
Number of Pages:
8
Price:
$995.00 USD

2016 was a memorable year for insurance. Ongoing trends and game-changers are likely to make 2017 another year of transformation for insurance. more >

Research Info Request

20161213 Agent View

Agency-Carrier Connectivity: Agent View

Author(s):
Deborah M. Smallwood, Senior Partner
Karen Pauli, Principal
Publication Date:
December 13, 2016
Number of Pages:
16
Price:
$995.00 USD

Insurance agency automation has been the subject of tens of thousands of articles and studies. More recently, the discussions are about whether agents and brokers will survive InsurTech and even... more >

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20161129 AgentConnectivity

Agent-Carrier Connectivity: Personal Lines Insurers

Author(s):
Deborah M. Smallwood, Senior Partner
Karen Pauli, Principal
Publication Date:
November 29, 2016
Number of Pages:
17
Price:
$995.00 USD

Traditional personal lines product distribution is under full-blown assault by InsurTech. SMA research shows that 30% of the approximately 600 InsurTech startups being tracked are focused on disrupting and displacing... more >

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20161102 SevenBridges

Bridging Today to Tomorrow: Seven Paths to Become a Next-Gen Insurer

Author(s):
Karen Furtado, Partner
Publication Date:
November 2, 2016
Number of Pages:
10
Price:
$995.00 USD

At the 2016 SMA Annual Summit, SMA introduced the concept of insurers building bridges from today to their future state as part of the transformation to becoming a Next-Gen Insurer. more >

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20161025 Agency Carrier CL

Agency-Carrier Connectivity: Commercial Lines Insurers

Author(s):
Karen Pauli, Principal
Deborah M. Smallwood, Senior Partner
Publication Date:
October 25, 2016
Number of Pages:
17
Price:
$995.00 USD

Commercial lines insurers are finding themselves in the midst of a hyper-competitive environment. New entrants, from the ranks of both the stalwart insurers and reinsurers and the start-ups leveraging leading... more >

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20161006 Awards SP

The 2016 SMA Innovation in Action Awards: Solution Provider Case Studies

Author(s):
Karen Furtado, Partner
Publication Date:
October 6, 2016
Number of Pages:
19
Price:
$1,495.00 USD

The annual SMA Innovation in Action Awards for Solution Providers are given to those solution providers whose innovative solutions or services are enabling insurers to make real progress in their... more >

Research Info Request

20160929 Summit Recap

The 2016 SMA Summit Recap

Author(s):
Deborah M. Smallwood, Senior Partner
Publication Date:
September 29, 2016
Number of Pages:
14
Price:
$995.00 USD

This research report provides highlights from all of the speakers and sessions of the SMA Summit event held in Boston, Sept. 19, 2016. more >

Research Info Request

20160919 Insurer Awards

The 2016 SMA Innovation in Action Awards: Insurer Case Studies

Author(s):
Karen Furtado, Partner
Publication Date:
September 19, 2016
Number of Pages:
43
Price:
$2,500.00 USD

The annual SMA Innovation in Action Awards for Insurers are given to insurers of all types and sizes who are rethinking, reimagining, and reinventing the business of insurance. more >

Research Info Request

20160824 SVIACustExp

Customer Engagement at the Digital Edge in Insurance

Author(s):
Mark A. Breading, Partner
Mike Connor, Silicon Valley Insurance Accelerator
Publication Date:
August 23, 2016
Number of Pages:
20
Price:
$1,495.00 USD

This research report explores the new digital ecosystems and participants emerging to disrupt customer engagement in insurance. more >

Research Info Request

20160802 MaturingTech

Maturing Technologies in Insurance: Agent/Broker View

Author(s):
Mark A. Breading, Partner
Publication Date:
August 2, 2016
Number of Pages:
27
Price:
$995.00 USD

Advanced technologies such as mobile, cloud, analytics, social media, and collaboration are vital for agents and brokers. more >

Research Info Request

20160728 Claims

The Changing Face of Claims: How Innovation Is Fueling Claims Transformation

Author(s):
Karen Furtado, Partner
Karen Pauli, Principal
Publication Date:
July 28, 2016
Number of Pages:
15
Price:
$1,495.00 USD

Claims is a major area of innovation in the insurance industry today, driven by claims executives’ pragmatic need to increase efficiency, reduce complexity, and improve the customer experience. more >

Research Info Request

20160524 Agent Producers Producer View

Agents and Producers in the Digital Era: Producer View

Author(s):
Mark A. Breading, Partner
Monique Hesseling, Partner
Publication Date:
May 24, 2016
Number of Pages:
11
Price:
$995.00 USD

Agents and other producers have been wondering for a while now how they fit into the new digital world of insurance. more >

Research Info Request

20160510 agents producers insurer view

Agents and Producers in the Digital Era: Insurer View

Author(s):
Mark A. Breading, Partner
Monique Hesseling, Partner
Publication Date:
May 12, 2016
Number of Pages:
9
Price:
$995.00 USD

The role of agents and producers is in transition as insurers become more digital and strive toward omni-channel operations. more >

Research Info Request

20160211 CRM

CRM in Insurance: New Visibility and Role in the Digital Age

Author(s):
Mark A. Breading, Partner
Publication Date:
February 11, 2016
Number of Pages:
5
Price:
$395.00 USD

Customer Relationship Management (CRM) has a new lease on life in insurance. The intense focus on customer experience has resulted in a new appreciation for CRM solutions. more >

Research Info Request

20160128 Game Changers

Game Changers in Insurance: The Pace of Change Accelerates

Author(s):
Deborah M. Smallwood, Senior Partner
Monique Hesseling, Partner
Publication Date:
January 28, 2016
Number of Pages:
12
Price:
$995.00 USD

Insurers can no longer remain relatively isolated – the world is changing and the implications for the industry are huge. more >

Research Info Request

20150930 AwardsSPCaseStudies

The 2015 SMA Innovation in Action Awards: Solution Provider Case Studies

Author(s):
Karen Furtado, Partner
Publication Date:
September 30, 2015
Number of Pages:
44
Price:
$4,500.00 USD

The annual SMA Innovation in Action Awards for Solution Providers are given to solution providers within the insurance ecosystem that have successfully implemented innovative and transformational solutions that create real... more >

Research Info Request

20150929 SummitResearch

2015 SMA Summit Recap

Publication Date:
September 29, 2015
Number of Pages:
10
Price:
$695.00 USD

Becoming a Next-Gen Insurer was the focus of the 2015 SMA Summit. A sold-out crowd gathered at the fourth annual SMA Summit held at the Boston Mandarin Oriental on September... more >

Research Info Request

20150921 AwardCaseStudies Insurers

The 2015 SMA Innovation in Action Awards: Insurer Case Studies

Author(s):
Karen Furtado, Partner
Publication Date:
September 21, 2015
Number of Pages:
50
Price:
$4,500.00 USD

The annual SMA Innovation in Action Awards for Insurers are given to insurers of all types and sizes that have successfully implemented innovative and transformational business and technology initiatives that... more >

Research Info Request

Innovation SMA Research

The Impact of Emerging Technologies in Claims

Author(s):
Karen Furtado, Partner
Publication Date:
July 30, 2015
Number of Pages:
7
Price:
$995.00 USD

SMA has identified three top emerging technologies for use in claims: drones and aerial imagery, artificial intelligence, and the Internet of Things (IoT). more >

Research Info Request

20150520 Next Gen

Next-Gen Insurer: 2015 Update – The Journey Continues

Author(s):
Deborah M. Smallwood, Senior Partner
Publication Date:
May 20, 2015
Number of Pages:
13
Price:
$995.00 USD

Since the 2014 publication of SMA’s groundbreaking report, Next-Gen Insurer: Fueled by Innovation, the pace of change has continued to intensify and gain momentum. more >

Research Info Request

20150423 Customer Experience

Customer Experience in Insurance: Insurer Strategies, Plans, and Progress

Author(s):
Mark A. Breading, Partner
Monique Hesseling, Partner
Publication Date:
April 23, 2015
Number of Pages:
23
Price:
$995.00 USD

The customer and agent experience remains a hot topic in insurance. This research report assesses the progress that insurers have made in improving the experience, investigating areas such as channel... more >

Research Info Request

20150317 Unified digital strategy

Unified Digital Strategy: Succeeding in the Digital Revolution

Author(s):
Denise Garth, Partner
Publication Date:
March 17, 2015
Number of Pages:
23
Price:
$995.00 USD

This report provides a deeper look into the Unified Digital Strategy component of the Digital Insurer Framework. more >

Research Info Request

20150224 Top10 Imperatives

SMA Top 10 Imperatives for Insurers – 2015

Author(s):
Deborah M. Smallwood, Senior Partner
Mark A. Breading, Partner
Karen Furtado, Partner
Denise Garth, Partner
Mary Ann Garwood, Partner
Monique Hesseling, Partner
Publication Date:
February 24, 2015
Number of Pages:
21
Price:
$995.00 USD

This research report presents SMA’s sixth annual look at the Top 10 Imperatives for Insurers. The list of SMA’s Top 10 Imperatives articulates the key areas that insurers should have... more >

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20141217 Digital Insurer

The Digital Insurer: A Framework for Enterprise Capabilities in the Digital Age

Author(s):
Mark A. Breading, Partner
Monique Hesseling, Partner
Publication Date:
December 17, 2014
Number of Pages:
13
Price:
$995.00 USD

Insurers are striving to develop digital enterprise capabilities. The imperative today is to bring together all the individual digital capabilities into a unifying framework, resulting in a holistic approach to... more >

Research Info Request

20141103 customer acquisition

Customer Acquisition in Life and Annuities: Enabling Producers with Advanced Technology Solutions

Author(s):
Mark A. Breading, Partner
Publication Date:
November 3, 2014
Number of Pages:
26
Price:
$1,495.00 USD

This SMA report assesses how L&A insurers are enhancing their technology capabilities to improve customer acquisition. more >

Research Info Request

20141001 Summit Brief

2014 SMA Summit Recap

Author(s):
Deborah M. Smallwood, Senior Partner
Publication Date:
October 1, 2014
Number of Pages:
7
Price:
$95.00 USD

The theme for the 2014 SMA Summit was The Innovation Journey: cultivate – activate – accelerate. more >

Research Info Request

20140928 Innovation in Action Insurer Highlights

2014 Innovation in Action ... Insurer Highlights

Author(s):
Karen Furtado, Partner
Publication Date:
September 29, 2014
Number of Pages:
35
Price:
$4,500.00 USD

Each year SMA recognizes several insurers and solution providers that demonstrate real progress in transforming and deploying next-generation technology for advantage. more >

Research Info Request

20140806 Managing Policy Docs PAS CCM

Managing Policy Documents: Trends in Using Policy Administration Systems (PAS) and Customer Communications Management (CCM)

Author(s):
Mark A. Breading, Partner
Karen Furtado, Partner
Publication Date:
August 6, 2014
Number of Pages:
8
Price:
$395.00 USD

Many insurers are faced with determining the best approach for producing and delivering policy related documents to customers. more >

Research Info Request

20140529 improving customer experience

Improving the Customer Experience Through Communications and Document Management

Author(s):
Mark A. Breading, Partner
Publication Date:
May 29, 2014
Number of Pages:
24
Price:
$995.00 USD

This SMA research report assesses how P&C and L&A insurers in North America are leveraging customer communications and document management to enhance the customer experience. more >

Research Info Request

20140411 next gen insurer

The Next-Gen Insurer: Fueled by Innovation

Author(s):
Deborah M. Smallwood, Senior Partner
Denise Garth, Partner
Publication Date:
April 11, 2014
Number of Pages:
22
Price:
$2,495.00 USD

Innovation is no longer just a nice-to-have initiative. It has become a must-have, strategic, core mandate that will define a new era of winners (and losers). more >

Research Info Request

20131230 Top 10 Imperatives

SMA Top 10 Imperatives for Insurers – 2014

Author(s):
Deborah M. Smallwood, Senior Partner
Karen Furtado, Partner
Mark A. Breading, Partner
Mary Ann Garwood, Partner
Publication Date:
December 19, 2013
Number of Pages:
13
Price:
$95.00 USD

This research report presents SMA’s fifth annual look at the Top 10 Imperatives for Insurers. This year we’ve not only closely scrutinized and updated each of the Top 10, we’ve... more >

Research Info Request

2013 10 16 Innovation in Insurance Customer Experience

Innovation in the Insurance Customer Experience: Examples and Guiding Principles

Author(s):
Mark A. Breading, Partner
Publication Date:
October 7, 2013
Number of Pages:
5
Price:
$395.00 USD

Transforming the customer experience is one of the top imperatives insurers are pursuing to create differentiating strategies. more >

Research Info Request

20131003 SMA Summit Recap

2013 SMA Summit Recap

Author(s):
Deborah M. Smallwood, Senior Partner
Publication Date:
October 3, 2013
Number of Pages:
3
Price:
$95.00 USD

“What is innovative today will be expected tomorrow,” is a powerful insight, quoted from one of the roundtable breakout groups during the 2013 SMA Summit at the Mandarin Oriental in... more >

Research Info Request

201409 Innovation In Action

2013 Innovation in Action … Insurer Highlights

Author(s):
Karen Furtado, Partner
Publication Date:
September 18, 2013
Number of Pages:
46
Price:
$4,500.00 USD

Each year SMA recognizes several insurers and solution providers that demonstrate real progress in deploying next-generation technology for advantage. more >

Research Info Request

20130825 Innovations Cust Experience

Innovation in the Insurance Customer Experience: Strategic Considerations for Insurers

Author(s):
Mark A. Breading, Partner
Publication Date:
August 26, 2013
Number of Pages:
6
Price:
$395.00 USD

Many insurers are making improved customer experiences a centerpiece of their strategy, and are discovering that innovation plays a key role in their transformation to a customer-centric enterprise. more >

Research Info Request

20130522 Distribution Portal Insights

Distribution Management: Portal Insights

Author(s):
Deborah M. Smallwood, Senior Partner
Mary Ann Garwood, Partner
Publication Date:
May 22, 2013
Number of Pages:
9
Price:
$995.00 USD

Agility is the watchword for the next decade. There is no question that portals are playing a key role in distinguishing the leaders and driving competitive advantage. more >

Research Info Request

20130306 Distribution Connectivity Plans Priorities

Distribution Management: Connectivity Plans and Priorities

Author(s):
Deborah M. Smallwood, Senior Partner
Mary Ann Garwood, Partner
Publication Date:
March 6, 2013
Number of Pages:
24
Price:
$995.00 USD

The effectiveness of connectivity between insurers and their distribution partners continues to be a critical factor for competitive advantage. more >

Research Info Request

20130228 Top10 Mobile Trends

Top 10 Mobile Trends in Insurance 2013

Author(s):
Mark A. Breading, Partner
Publication Date:
February 28, 2013
Number of Pages:
6
Price:
$395.00 USD

SMA research finds that mobile technologies are one of the hottest areas of investment for insurers in 2013. more >

Research Info Request

20130123 Top Imperatives Insurers 2013

SMA Top 10 Imperatives for Insurers - 2013

Author(s):
Deborah M. Smallwood, Senior Partner
Karen Furtado, Partner
Mark A. Breading, Partner
Mary Ann Garwood, Partner
Publication Date:
January 23, 2013
Number of Pages:
7
Price:
$95.00 USD

This research report presents SMA’s annual look at the Top 10 Imperatives for Insurers. These imperatives have been defined using SMA’s research and analysis as well as the insight gained... more >

Research Info Request

20120405 Mobile Social

Mobile and Social for Insurance: The Buzz to Bizz Gap

Author(s):
Mark A. Breading, Partner
Publication Date:
April 5, 2012
Number of Pages:
6
Price:
$95.00 USD

While social media and mobile are two very different ‘animals’, they frequently get lumped into the same conversational bucket. more >

Research Info Request

20120330 Top 10 Imperatives

SMA 2012 Top 10 Imperatives

Author(s):
Deborah M. Smallwood, Senior Partner
Karen Furtado, Partner
Mark A. Breading, Partner
Mary Ann Garwood, Partner
Publication Date:
March 30, 2012
Number of Pages:
15
Price:
$95.00 USD

This research report presents SMA’s annual look at the Top 10 Imperatives for Insurers. These imperatives have been defined using SMA’s research and analysis as well as the insight gained... more >

Research Info Request

20120229 New Perspectives Mobile

New Perspectives on Mobile Technologies for Insurance

Author(s):
Mark A. Breading, Partner
Publication Date:
February 29, 2012
Number of Pages:
4
Price:
$95.00 USD

This SMA Research Brief takes a concise look at the status of mobile apps in the insurance industry. more >

Research Info Request

20111206 Mobile Technology Universe

The Mobile Technology Universe

Author(s):
Mark A. Breading, Partner
Publication Date:
December 6, 2011
Number of Pages:
13
Price:
$995.00 USD

Insurers were early adopters of mobile technologies for basic communications, but what is the current state of the art in the industry? This research report addresses that question, assessing the... more >

Research Info Request

20111007 Role Social Media Insurance

The Role of Social Media in Insurance

Author(s):
Karen Furtado, Partner
Publication Date:
October 7, 2011
Number of Pages:
16
Price:
$995.00 USD

Social media is a pervasive movement that is reshaping society and business – but does it really matter to insurers? This research report offers a different view than many by... more >

Research Info Request

20110831 CCM ECM Insurer SP

CCM & ECM: Insurer Capabilities and Solution Provider Alignment

Author(s):
Mark A. Breading, Partner
Publication Date:
August 31, 2011
Number of Pages:
23
Price:
$995.00 USD

The insurance industry in North America invests significant resources and IT spending on improving customer communications and better managing documents and information content. more >

Research Info Request

20110121 CCM ECM Agent Priorities

CCM & ECM: Agent Priorities and Plans

Author(s):
Deborah M. Smallwood, Senior Partner
Mark A. Breading, Partner
Publication Date:
January 21, 2011
Number of Pages:
30
Price:
$995.00 USD

This report addresses the business drivers, priorities, and IT spending plans of agents and brokers for CCM and ECM. more >

Research Info Request

20110103 CCM ECM Insurer Buying Behavior2

CCM & ECM: Insurer Buying Behavior

Author(s):
Deborah M. Smallwood, Senior Partner
Mark A. Breading, Partner
Publication Date:
January 3, 2011
Number of Pages:
46
Price:
$1,495.00 USD

Business drivers and IT solution implementation for CCM and ECM solutions varies considerably by insurer size (tier) and major line of business. more >

Research Info Request

20110103 CCM ECM Insurer Buying Behavior

CCM & ECM: Insurer Priorities and Plans

Author(s):
Deborah M. Smallwood, Senior Partner
Mark A. Breading, Partner
Publication Date:
January 3, 2011
Number of Pages:
28
Price:
$995.00 USD

Insurers in North America spend $7 Billion per year on the inter-related areas of customer communications management (CCM) and enterprise content management (ECM). more >

Research Info Request

20100826 Social Media Insurance

Social Media in Insurance

Author(s):
Timothy Radwanski, Guest Author
Karen Furtado, Partner
Publication Date:
August 16, 2010
Number of Pages:
14
Price:
$995.00 USD

Social Media in Insurance provides a fresh, different perspective on this sizzling topic. The report explores how and where social media fits in insurance and presents guidelines for planning and... more >

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20100609 Distribution Pathways

Distribution Pathways

Author(s):
Karen Furtado, Partner
Mark A. Breading, Partner
Publication Date:
June 9, 2010
Number of Pages:
19
Price:
$1,495.00 USD

Distribution Pathways reports on the business and technology capabilities and discusses solution options for the distribution capability in the property and casualty insurance industry. more >

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20100524 Distribution Dynamics

Distribution Dynamics

Author(s):
Karen Furtado, Partner
Mark A. Breading, Partner
Publication Date:
May 24, 2010
Number of Pages:
17
Price:
$1,495.00 USD

Distribution Dynamics reports on the current state of insurance distribution and discusses functional maturity and IT investment. more >

Research Info Request

20100315 top 10 imperatives

SMA Top 10 Imperatives

Author(s):
Deborah M. Smallwood, Senior Partner
Karen Furtado, Partner
Mark A. Breading, Partner
Mary Ann Garwood, Partner
Publication Date:
March 15, 2010
Number of Pages:
16
Price:
$95.00 USD

This research report presents srategic insights on the key initiatives all insurers should be considering - the "must haves" for charting a course to recovery. more >

Research Info Request