Customer Experience in P&C: Transformation in the Pandemic Era
- Author(s):
- Mark A. Breading, Partner
- Judy Delarosa, Principal
- Publication Date:
- May 21, 2021
- Number of Pages:
- 16
- Price:
- $1,495.00 USD
Improving the customer experience remains a top priority for insurers across all segments. However, the pandemic and related events of the past year have changed the expectations of agents and... more >
Digital Payments are Red Hot in Insurance
- Author(s):
- Karen Furtado, Partner
- Publication Date:
- July 13, 2020
- Number of Pages:
- 13
- Price:
- $1,495.00 USD
Accelerating in Digital Transformation of Inbound and Outbound Payments more >
Transformation in Action: Success Stories and Use Cases
- Author(s):
- Deborah M. Smallwood, Senior Partner
- Karen Furtado, Partner
- Mark A. Breading, Partner
- Karen Pauli, Principal
- Publication Date:
- December 18, 2019
- Number of Pages:
- 25
- Price:
- $995.00 USD
SMA has released a new report on the 2019 SMA Summit: Transformation in Action which was held in New York City on December 4, 2019. more >
AI and Customer Experience: New Lenses for Claims Transformation
- Author(s):
- Karen Furtado, Partner
- Karen Pauli, Principal
- Publication Date:
- October 31, 2019
- Number of Pages:
- 9
- Price:
- $995.00 USD
The digitally connected world has generated many new customer demands, new digital content, new and expanding ecosystems, and the realities of operating in a real-time world. more >
8 Critical Investments for Customer Experience Excellence: State of Commercial Lines Investments, Adoption and Maturity
- Author(s):
- Deborah M. Smallwood, Senior Partner
- Judy Delarosa, Guest Author
- Publication Date:
- July 22, 2019
- Number of Pages:
- 15
- Price:
- $1,495.00 USD
This SMA research report assesses customer experience maturity in P&C Commercial Lines in North America. The report covers the investment, maturity, business areas most affected, and current or emerging trends... more >
Bringing New Focus to the Transformation Journey: Accelerating Transformation With a New Lens
- Author(s):
- Deborah M. Smallwood, Senior Partner
- Karen Furtado, Partner
- Mark A. Breading, Partner
- Publication Date:
- May 1, 2019
- Number of Pages:
- 8
- Price:
- $995.00 USD
The transformation journey is a requirement for all insurers, but despite a great deal of progress, many insurers and the industry at large continue to approach transformation in a traditional... more >
The Payment World Explodes: The Need for Digital Customer Experiences Is Driving Payment Innovation
- Author(s):
- Karen Furtado, Partner
- Publication Date:
- January 23, 2019
- Number of Pages:
- 14
- Price:
- $995.00 USD
Transformation is picking up speed throughout the inbound and outbound payment world in insurance. This Strategy Meets Action research report provides an overview of the exploding landscape of payment processing,... more >
2019 Top Predictions for Insurance
- Author(s):
- Deborah M. Smallwood, Senior Partner
- Karen Furtado, Partner
- Mark A. Breading, Partner
- Karen Pauli, Principal
- Publication Date:
- December 10, 2018
- Number of Pages:
- 9
- Price:
- $95.00 USD
Will current insurance trends continue, slow-down, or accelerate? Will brand new developments rock the industry? Each year SMA makes predictions about the upcoming year in insurance. more >
Transformation in Action: Success Stories and Use Cases
- Author(s):
- Deborah M. Smallwood, Senior Partner
- Publication Date:
- September 28, 2018
- Number of Pages:
- 23
- Price:
- $995.00 USD
SMA has released a new report on the 2018 SMA Summit: Transformation in Action which was held in Boston on September 16 – 17, 2018. The Summit was a resounding success. more >
Advanced Customer Communications in the Digital Age: New Options for Insurers
- Author(s):
- Mark A. Breading, Partner
- Publication Date:
- September 19, 2018
- Number of Pages:
- 9
- Price:
- $995.00 USD
Agents and Brokers in the Digital Age
- Author(s):
- Mark A. Breading, Partner
- Karen Pauli, Principal
- Publication Date:
- August 24, 2018
- Number of Pages:
- 23
- Price:
- $1,495.00 USD
The demise of the independent agent and broker channel has been forecast for years. However, there is no evidence that this will be the case. more >
The Emerging Tech Landscape: 10 Mega-Trends for 2018 and Beyond
- Author(s):
- Mark A. Breading, Partner
- Publication Date:
- March 29, 2018
- Number of Pages:
- 13
- Price:
- $995.00 USD
There are so many developments in the technology world and so much change that it is difficult to keep up. more >
2017 InsurTech Recap: The Momentum Continues to Build
- Author(s):
- Mark A. Breading, Partner
- Karen Pauli, Principal
- Publication Date:
- December 29, 2017
- Number of Pages:
- 22
- Price:
- $395.00 USD
This research report contains a collection of thirteen blogs published by SMA over the past year on the InsurTech movement. The report includes a recap of the year for InsurTech. more >
Progress Toward a Connected World: A Compilation of Insurance Blogs
- Author(s):
- Deborah M. Smallwood, Senior Partner
- Mark A. Breading, Partner
- Karen Furtado, Partner
- Karen Pauli, Principal
- Publication Date:
- December 5, 2017
- Number of Pages:
- 37
- Price:
- $695.00 USD
This research report includes twenty-one blogs published by SMA over the past year on emerging technologies and the connected world. more >
Emerging Technologies in P&C: Insurer Strategies and Plans Through 2020
- Author(s):
- Mark A. Breading, Partner
- Publication Date:
- November 29, 2017
- Number of Pages:
- 12
- Price:
- $995.00 USD
This research report assesses thirteen emerging technologies in the context of P&C insurers’ progress and plans. more >
AI in P&C Insurance: Potential and Progress
- Author(s):
- Mark A. Breading, Partner
- Publication Date:
- November 9, 2017
- Number of Pages:
- 5
- Price:
- $395.00 USD
Artificial intelligence (AI) has big implications for the property/casualty industry. AI is not a single technology, but a whole series of related technologies, such as machine learning, text mining, natural... more >
2017 SMA Summit: Winning With Convergence
- Author(s):
- Deborah M. Smallwood, Senior Partner
- Publication Date:
- October 5, 2017
- Number of Pages:
- 15
- Price:
- $995.00 USD
This research report provides highlights from all of the speakers and sessions of the SMA Summit event held in Boston, September 18, 2017. more >
Data and Analytics in Life and Annuity: Addressing Customer Requirements with New Insights
- Author(s):
- Karen Pauli, Principal
- Publication Date:
- September 12, 2017
- Number of Pages:
- 12
- Price:
- $995.00 USD
L&A insurers have always had data and analytics skills within actuarial departments. However, as L&A insurers struggle to attract new customers, the lack of those capabilities in business units and... more >
Insurance Transformation: Looking 10 Years Back, Looking 10 Years Forward
- Author(s):
- Deborah M. Smallwood, Senior Partner
- Mark A. Breading, Partner
- Publication Date:
- August 4, 2017
- Number of Pages:
- 14
- Price:
- $395.00 USD
The world has changed dramatically in the last 10 years and is likely to change even more dramatically over the next 10. more >
Data and Analytics in Insurance: P&C View Through 2020
- Author(s):
- Karen Pauli, Principal
- Publication Date:
- July 18, 2017
- Number of Pages:
- 20
- Price:
- $1,495.00 USD
This SMA report explores both the current state and future plans for data and analytics in the property and casualty industry in North America. more >
The Top 10 Best Practices in Insurance Innovation
- Author(s):
- Deborah M. Smallwood, Senior Partner
- Publication Date:
- July 13, 2017
- Number of Pages:
- 10
- Price:
- $395.00 USD
Some of the best innovation success stories are built out of the lessons learned from watching the attempts of others as they either falter or flourish. more >
Insurance in Transformation: Building 7 Bridges to the Future
- Author(s):
- Deborah M. Smallwood, Senior Partner
- Karen Furtado, Partner
- Mark A. Breading, Partner
- Karen Pauli, Principal
- Publication Date:
- January 12, 2017
- Number of Pages:
- 10
- Price:
- $995.00 USD
In times of rapid evolution, it is imperative that organizations have clarity about the business actions they can take to get to the other side of a changed business environment. more >
SMA Top 10 Insurance Predictions for 2017
- Author(s):
- Mark A. Breading, Partner
- Karen Furtado, Partner
- Karen Pauli, Principal
- Publication Date:
- December 21, 2016
- Number of Pages:
- 8
- Price:
- $995.00 USD
2016 was a memorable year for insurance. Ongoing trends and game-changers are likely to make 2017 another year of transformation for insurance. more >
Agency-Carrier Connectivity: Agent View
- Author(s):
- Deborah M. Smallwood, Senior Partner
- Karen Pauli, Principal
- Publication Date:
- December 13, 2016
- Number of Pages:
- 16
- Price:
- $995.00 USD
Insurance agency automation has been the subject of tens of thousands of articles and studies. More recently, the discussions are about whether agents and brokers will survive InsurTech and even... more >
Agent-Carrier Connectivity: Personal Lines Insurers
- Author(s):
- Deborah M. Smallwood, Senior Partner
- Karen Pauli, Principal
- Publication Date:
- November 29, 2016
- Number of Pages:
- 17
- Price:
- $995.00 USD
Traditional personal lines product distribution is under full-blown assault by InsurTech. SMA research shows that 30% of the approximately 600 InsurTech startups being tracked are focused on disrupting and displacing... more >
Bridging Today to Tomorrow: Seven Paths to Become a Next-Gen Insurer
- Author(s):
- Karen Furtado, Partner
- Publication Date:
- November 2, 2016
- Number of Pages:
- 10
- Price:
- $995.00 USD
At the 2016 SMA Annual Summit, SMA introduced the concept of insurers building bridges from today to their future state as part of the transformation to becoming a Next-Gen Insurer. more >
Agency-Carrier Connectivity: Commercial Lines Insurers
- Author(s):
- Karen Pauli, Principal
- Deborah M. Smallwood, Senior Partner
- Publication Date:
- October 25, 2016
- Number of Pages:
- 17
- Price:
- $995.00 USD
Commercial lines insurers are finding themselves in the midst of a hyper-competitive environment. New entrants, from the ranks of both the stalwart insurers and reinsurers and the start-ups leveraging leading... more >
The 2016 SMA Innovation in Action Awards: Solution Provider Case Studies
- Author(s):
- Karen Furtado, Partner
- Publication Date:
- October 6, 2016
- Number of Pages:
- 19
- Price:
- $1,495.00 USD
The annual SMA Innovation in Action Awards for Solution Providers are given to those solution providers whose innovative solutions or services are enabling insurers to make real progress in their... more >
The 2016 SMA Summit Recap
- Author(s):
- Deborah M. Smallwood, Senior Partner
- Publication Date:
- September 29, 2016
- Number of Pages:
- 14
- Price:
- $995.00 USD
This research report provides highlights from all of the speakers and sessions of the SMA Summit event held in Boston, Sept. 19, 2016. more >
The 2016 SMA Innovation in Action Awards: Insurer Case Studies
- Author(s):
- Karen Furtado, Partner
- Publication Date:
- September 19, 2016
- Number of Pages:
- 43
- Price:
- $2,500.00 USD
The annual SMA Innovation in Action Awards for Insurers are given to insurers of all types and sizes who are rethinking, reimagining, and reinventing the business of insurance. more >
Customer Engagement at the Digital Edge in Insurance
- Author(s):
- Mark A. Breading, Partner
- Mike Connor, Silicon Valley Insurance Accelerator
- Publication Date:
- August 23, 2016
- Number of Pages:
- 20
- Price:
- $1,495.00 USD
This research report explores the new digital ecosystems and participants emerging to disrupt customer engagement in insurance. more >
Maturing Technologies in Insurance: Agent/Broker View
- Author(s):
- Mark A. Breading, Partner
- Publication Date:
- August 2, 2016
- Number of Pages:
- 27
- Price:
- $995.00 USD
Advanced technologies such as mobile, cloud, analytics, social media, and collaboration are vital for agents and brokers. more >
The Changing Face of Claims: How Innovation Is Fueling Claims Transformation
- Author(s):
- Karen Furtado, Partner
- Karen Pauli, Principal
- Publication Date:
- July 28, 2016
- Number of Pages:
- 15
- Price:
- $1,495.00 USD
Claims is a major area of innovation in the insurance industry today, driven by claims executives’ pragmatic need to increase efficiency, reduce complexity, and improve the customer experience. more >
Agents and Producers in the Digital Era: Producer View
- Author(s):
- Mark A. Breading, Partner
- Monique Hesseling, Partner
- Publication Date:
- May 24, 2016
- Number of Pages:
- 11
- Price:
- $995.00 USD
Agents and other producers have been wondering for a while now how they fit into the new digital world of insurance. more >
Agents and Producers in the Digital Era: Insurer View
- Author(s):
- Mark A. Breading, Partner
- Monique Hesseling, Partner
- Publication Date:
- May 12, 2016
- Number of Pages:
- 9
- Price:
- $995.00 USD
The role of agents and producers is in transition as insurers become more digital and strive toward omni-channel operations. more >
CRM in Insurance: New Visibility and Role in the Digital Age
- Author(s):
- Mark A. Breading, Partner
- Publication Date:
- February 11, 2016
- Number of Pages:
- 5
- Price:
- $395.00 USD
Customer Relationship Management (CRM) has a new lease on life in insurance. The intense focus on customer experience has resulted in a new appreciation for CRM solutions. more >
Game Changers in Insurance: The Pace of Change Accelerates
- Author(s):
- Deborah M. Smallwood, Senior Partner
- Monique Hesseling, Partner
- Publication Date:
- January 28, 2016
- Number of Pages:
- 12
- Price:
- $995.00 USD
Insurers can no longer remain relatively isolated – the world is changing and the implications for the industry are huge. more >
The 2015 SMA Innovation in Action Awards: Solution Provider Case Studies
- Author(s):
- Karen Furtado, Partner
- Publication Date:
- September 30, 2015
- Number of Pages:
- 44
- Price:
- $4,500.00 USD
The annual SMA Innovation in Action Awards for Solution Providers are given to solution providers within the insurance ecosystem that have successfully implemented innovative and transformational solutions that create real... more >
2015 SMA Summit Recap
- Publication Date:
- September 29, 2015
- Number of Pages:
- 10
- Price:
- $695.00 USD
Becoming a Next-Gen Insurer was the focus of the 2015 SMA Summit. A sold-out crowd gathered at the fourth annual SMA Summit held at the Boston Mandarin Oriental on September... more >
The 2015 SMA Innovation in Action Awards: Insurer Case Studies
- Author(s):
- Karen Furtado, Partner
- Publication Date:
- September 21, 2015
- Number of Pages:
- 50
- Price:
- $4,500.00 USD
The annual SMA Innovation in Action Awards for Insurers are given to insurers of all types and sizes that have successfully implemented innovative and transformational business and technology initiatives that... more >
The Impact of Emerging Technologies in Claims
- Author(s):
- Karen Furtado, Partner
- Publication Date:
- July 30, 2015
- Number of Pages:
- 7
- Price:
- $995.00 USD
SMA has identified three top emerging technologies for use in claims: drones and aerial imagery, artificial intelligence, and the Internet of Things (IoT). more >
Next-Gen Insurer: 2015 Update – The Journey Continues
- Author(s):
- Deborah M. Smallwood, Senior Partner
- Publication Date:
- May 20, 2015
- Number of Pages:
- 13
- Price:
- $995.00 USD
Since the 2014 publication of SMA’s groundbreaking report, Next-Gen Insurer: Fueled by Innovation, the pace of change has continued to intensify and gain momentum. more >
Customer Experience in Insurance: Insurer Strategies, Plans, and Progress
- Author(s):
- Mark A. Breading, Partner
- Monique Hesseling, Partner
- Publication Date:
- April 23, 2015
- Number of Pages:
- 23
- Price:
- $995.00 USD
The customer and agent experience remains a hot topic in insurance. This research report assesses the progress that insurers have made in improving the experience, investigating areas such as channel... more >
Unified Digital Strategy: Succeeding in the Digital Revolution
- Author(s):
- Denise Garth, Partner
- Publication Date:
- March 17, 2015
- Number of Pages:
- 23
- Price:
- $995.00 USD
This report provides a deeper look into the Unified Digital Strategy component of the Digital Insurer Framework. more >
SMA Top 10 Imperatives for Insurers – 2015
- Author(s):
- Deborah M. Smallwood, Senior Partner
- Mark A. Breading, Partner
- Karen Furtado, Partner
- Denise Garth, Partner
- Mary Ann Garwood, Partner
- Monique Hesseling, Partner
- Publication Date:
- February 24, 2015
- Number of Pages:
- 21
- Price:
- $995.00 USD
This research report presents SMA’s sixth annual look at the Top 10 Imperatives for Insurers. The list of SMA’s Top 10 Imperatives articulates the key areas that insurers should have... more >
The Digital Insurer: A Framework for Enterprise Capabilities in the Digital Age
- Author(s):
- Mark A. Breading, Partner
- Monique Hesseling, Partner
- Publication Date:
- December 17, 2014
- Number of Pages:
- 13
- Price:
- $995.00 USD
Insurers are striving to develop digital enterprise capabilities. The imperative today is to bring together all the individual digital capabilities into a unifying framework, resulting in a holistic approach to... more >
Customer Acquisition in Life and Annuities: Enabling Producers with Advanced Technology Solutions
- Author(s):
- Mark A. Breading, Partner
- Publication Date:
- November 3, 2014
- Number of Pages:
- 26
- Price:
- $1,495.00 USD
This SMA report assesses how L&A insurers are enhancing their technology capabilities to improve customer acquisition. more >
2014 SMA Summit Recap
- Author(s):
- Deborah M. Smallwood, Senior Partner
- Publication Date:
- October 1, 2014
- Number of Pages:
- 7
- Price:
- $95.00 USD
The theme for the 2014 SMA Summit was The Innovation Journey: cultivate – activate – accelerate. more >
2014 Innovation in Action ... Insurer Highlights
- Author(s):
- Karen Furtado, Partner
- Publication Date:
- September 29, 2014
- Number of Pages:
- 35
- Price:
- $4,500.00 USD
Each year SMA recognizes several insurers and solution providers that demonstrate real progress in transforming and deploying next-generation technology for advantage. more >
Managing Policy Documents: Trends in Using Policy Administration Systems (PAS) and Customer Communications Management (CCM)
- Author(s):
- Mark A. Breading, Partner
- Karen Furtado, Partner
- Publication Date:
- August 6, 2014
- Number of Pages:
- 8
- Price:
- $395.00 USD
Many insurers are faced with determining the best approach for producing and delivering policy related documents to customers. more >
Improving the Customer Experience Through Communications and Document Management
- Author(s):
- Mark A. Breading, Partner
- Publication Date:
- May 29, 2014
- Number of Pages:
- 24
- Price:
- $995.00 USD
This SMA research report assesses how P&C and L&A insurers in North America are leveraging customer communications and document management to enhance the customer experience. more >
The Next-Gen Insurer: Fueled by Innovation
- Author(s):
- Deborah M. Smallwood, Senior Partner
- Denise Garth, Partner
- Publication Date:
- April 11, 2014
- Number of Pages:
- 22
- Price:
- $2,495.00 USD
Innovation is no longer just a nice-to-have initiative. It has become a must-have, strategic, core mandate that will define a new era of winners (and losers). more >
SMA Top 10 Imperatives for Insurers – 2014
- Author(s):
- Deborah M. Smallwood, Senior Partner
- Karen Furtado, Partner
- Mark A. Breading, Partner
- Mary Ann Garwood, Partner
- Publication Date:
- December 19, 2013
- Number of Pages:
- 13
- Price:
- $95.00 USD
This research report presents SMA’s fifth annual look at the Top 10 Imperatives for Insurers. This year we’ve not only closely scrutinized and updated each of the Top 10, we’ve... more >
Innovation in the Insurance Customer Experience: Examples and Guiding Principles
- Author(s):
- Mark A. Breading, Partner
- Publication Date:
- October 7, 2013
- Number of Pages:
- 5
- Price:
- $395.00 USD
Transforming the customer experience is one of the top imperatives insurers are pursuing to create differentiating strategies. more >
2013 SMA Summit Recap
- Author(s):
- Deborah M. Smallwood, Senior Partner
- Publication Date:
- October 3, 2013
- Number of Pages:
- 3
- Price:
- $95.00 USD
“What is innovative today will be expected tomorrow,” is a powerful insight, quoted from one of the roundtable breakout groups during the 2013 SMA Summit at the Mandarin Oriental in... more >
2013 Innovation in Action … Insurer Highlights
- Author(s):
- Karen Furtado, Partner
- Publication Date:
- September 18, 2013
- Number of Pages:
- 46
- Price:
- $4,500.00 USD
Each year SMA recognizes several insurers and solution providers that demonstrate real progress in deploying next-generation technology for advantage. more >
Innovation in the Insurance Customer Experience: Strategic Considerations for Insurers
- Author(s):
- Mark A. Breading, Partner
- Publication Date:
- August 26, 2013
- Number of Pages:
- 6
- Price:
- $395.00 USD
Many insurers are making improved customer experiences a centerpiece of their strategy, and are discovering that innovation plays a key role in their transformation to a customer-centric enterprise. more >
Distribution Management: Portal Insights
- Author(s):
- Deborah M. Smallwood, Senior Partner
- Mary Ann Garwood, Partner
- Publication Date:
- May 22, 2013
- Number of Pages:
- 9
- Price:
- $995.00 USD
Agility is the watchword for the next decade. There is no question that portals are playing a key role in distinguishing the leaders and driving competitive advantage. more >
Distribution Management: Connectivity Plans and Priorities
- Author(s):
- Deborah M. Smallwood, Senior Partner
- Mary Ann Garwood, Partner
- Publication Date:
- March 6, 2013
- Number of Pages:
- 24
- Price:
- $995.00 USD
The effectiveness of connectivity between insurers and their distribution partners continues to be a critical factor for competitive advantage. more >
Top 10 Mobile Trends in Insurance 2013
- Author(s):
- Mark A. Breading, Partner
- Publication Date:
- February 28, 2013
- Number of Pages:
- 6
- Price:
- $395.00 USD
SMA research finds that mobile technologies are one of the hottest areas of investment for insurers in 2013. more >
SMA Top 10 Imperatives for Insurers - 2013
- Author(s):
- Deborah M. Smallwood, Senior Partner
- Karen Furtado, Partner
- Mark A. Breading, Partner
- Mary Ann Garwood, Partner
- Publication Date:
- January 23, 2013
- Number of Pages:
- 7
- Price:
- $95.00 USD
This research report presents SMA’s annual look at the Top 10 Imperatives for Insurers. These imperatives have been defined using SMA’s research and analysis as well as the insight gained... more >
Mobile and Social for Insurance: The Buzz to Bizz Gap
- Author(s):
- Mark A. Breading, Partner
- Publication Date:
- April 5, 2012
- Number of Pages:
- 6
- Price:
- $95.00 USD
While social media and mobile are two very different ‘animals’, they frequently get lumped into the same conversational bucket. more >
SMA 2012 Top 10 Imperatives
- Author(s):
- Deborah M. Smallwood, Senior Partner
- Karen Furtado, Partner
- Mark A. Breading, Partner
- Mary Ann Garwood, Partner
- Publication Date:
- March 30, 2012
- Number of Pages:
- 15
- Price:
- $95.00 USD
This research report presents SMA’s annual look at the Top 10 Imperatives for Insurers. These imperatives have been defined using SMA’s research and analysis as well as the insight gained... more >
New Perspectives on Mobile Technologies for Insurance
- Author(s):
- Mark A. Breading, Partner
- Publication Date:
- February 29, 2012
- Number of Pages:
- 4
- Price:
- $95.00 USD
This SMA Research Brief takes a concise look at the status of mobile apps in the insurance industry. more >
The Mobile Technology Universe
- Author(s):
- Mark A. Breading, Partner
- Publication Date:
- December 6, 2011
- Number of Pages:
- 13
- Price:
- $995.00 USD
Insurers were early adopters of mobile technologies for basic communications, but what is the current state of the art in the industry? This research report addresses that question, assessing the... more >
The Role of Social Media in Insurance
- Author(s):
- Karen Furtado, Partner
- Publication Date:
- October 7, 2011
- Number of Pages:
- 16
- Price:
- $995.00 USD
Social media is a pervasive movement that is reshaping society and business – but does it really matter to insurers? This research report offers a different view than many by... more >
CCM & ECM: Insurer Capabilities and Solution Provider Alignment
- Author(s):
- Mark A. Breading, Partner
- Publication Date:
- August 31, 2011
- Number of Pages:
- 23
- Price:
- $995.00 USD
The insurance industry in North America invests significant resources and IT spending on improving customer communications and better managing documents and information content. more >
CCM & ECM: Agent Priorities and Plans
- Author(s):
- Deborah M. Smallwood, Senior Partner
- Mark A. Breading, Partner
- Publication Date:
- January 21, 2011
- Number of Pages:
- 30
- Price:
- $995.00 USD
This report addresses the business drivers, priorities, and IT spending plans of agents and brokers for CCM and ECM. more >
CCM & ECM: Insurer Buying Behavior
- Author(s):
- Deborah M. Smallwood, Senior Partner
- Mark A. Breading, Partner
- Publication Date:
- January 3, 2011
- Number of Pages:
- 46
- Price:
- $1,495.00 USD
Business drivers and IT solution implementation for CCM and ECM solutions varies considerably by insurer size (tier) and major line of business. more >
CCM & ECM: Insurer Priorities and Plans
- Author(s):
- Deborah M. Smallwood, Senior Partner
- Mark A. Breading, Partner
- Publication Date:
- January 3, 2011
- Number of Pages:
- 28
- Price:
- $995.00 USD
Insurers in North America spend $7 Billion per year on the inter-related areas of customer communications management (CCM) and enterprise content management (ECM). more >
Social Media in Insurance
- Author(s):
- Timothy Radwanski, Guest Author
- Karen Furtado, Partner
- Publication Date:
- August 16, 2010
- Number of Pages:
- 14
- Price:
- $995.00 USD
Social Media in Insurance provides a fresh, different perspective on this sizzling topic. The report explores how and where social media fits in insurance and presents guidelines for planning and... more >
Distribution Pathways
- Author(s):
- Karen Furtado, Partner
- Mark A. Breading, Partner
- Publication Date:
- June 9, 2010
- Number of Pages:
- 19
- Price:
- $1,495.00 USD
Distribution Pathways reports on the business and technology capabilities and discusses solution options for the distribution capability in the property and casualty insurance industry. more >
Distribution Dynamics
- Author(s):
- Karen Furtado, Partner
- Mark A. Breading, Partner
- Publication Date:
- May 24, 2010
- Number of Pages:
- 17
- Price:
- $1,495.00 USD
Distribution Dynamics reports on the current state of insurance distribution and discusses functional maturity and IT investment. more >
SMA Top 10 Imperatives
- Author(s):
- Deborah M. Smallwood, Senior Partner
- Karen Furtado, Partner
- Mark A. Breading, Partner
- Mary Ann Garwood, Partner
- Publication Date:
- March 15, 2010
- Number of Pages:
- 16
- Price:
- $95.00 USD
This research report presents srategic insights on the key initiatives all insurers should be considering - the "must haves" for charting a course to recovery. more >