Results for Research with the topic Claims

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Top 20 InsurTechs in Claims: InsurTechs Impacting North American P&C

Author(s):
Mark A. Breading, Partner
Karen Furtado, Partner
Tom Benton, Partner
Publication Date:
September 8, 2022
Number of Pages:
20
Price:
$1,995.00 USD

The InsurTech market has experienced rapid growth and activity in the last decade, especially within the claims ecosystem. more >

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20210405 2020 Core Deals

2020 P&C Core Systems Purchasing Trends: Foundational Technology Fueling Digital Transformation

Author(s):
Karen Furtado, Partner
Publication Date:
April 7, 2021
Number of Pages:
14
Price:
$1,995.00 USD

A new SMA research report, 2020 P&C Core Systems Purchasing Trends: Foundational Technology Fueling Digital Transformation, analyzes P&C insurers’ core systems buying decisions in 2020 and identifies significant trends in... more >

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2020 09 24 Claims report

Claims Transformation Reset: The Impact of COVID-19

Author(s):
Karen Furtado, Partner
Karen Pauli, Principal
Publication Date:
September 25, 2020
Number of Pages:
13
Price:
$1,495.00 USD

The pandemic has altered the claims transformation journey. While most claims organizations were on a transformation path at the start of 2020, COVID constraints have changed the execution baseline and... more >

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20200708 Digital Payments

Digital Payments are Red Hot in Insurance

Author(s):
Karen Furtado, Partner
Publication Date:
July 13, 2020
Number of Pages:
13
Price:
$1,495.00 USD

Accelerating in Digital Transformation of Inbound and Outbound Payments more >

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2020 05 15 Market Pulse

P&C Tech Plans in the COVID-19 Era: SMA Market Pulse Insights

Author(s):
Deborah M. Smallwood, Senior Partner
Karen Furtado, Partner
Mark A. Breading, Partner
Publication Date:
May 15, 2020
Number of Pages:
14
Price:
$1,495.00 USD

How are insurer plans and investments changing due to the pandemic? Are they pausing initiatives or even cutting back? Are they reshaping their plans? Accelerating initiatives? Or just staying the... more >

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20200403 2019 core deals

2019 P&C Core Systems Purchasing Trends: Foundational Technology to Fuel the Transformation Journey

Author(s):
Karen Furtado, Partner
Publication Date:
April 3, 2020
Number of Pages:
12
Price:
$1,495.00 USD

2019 P&C Core Systems Purchasing Trends: Foundational Technology to Fuel the Transformation Journey analyzes P&C insurers’ core systems buying decisions in 2019 and identifies significant trends of insurers’ investments in... more >

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2019 12 18 Summit Recap Report

Transformation in Action: Success Stories and Use Cases

Author(s):
Deborah M. Smallwood, Senior Partner
Karen Furtado, Partner
Mark A. Breading, Partner
Karen Pauli, Principal
Publication Date:
December 18, 2019
Number of Pages:
25
Price:
$995.00 USD

SMA has released a new report on the 2019 SMA Summit: Transformation in Action which was held in New York City on December 4, 2019. more >

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2019 10 31 claims report

AI and Customer Experience: New Lenses for Claims Transformation

Author(s):
Karen Furtado, Partner
Karen Pauli, Principal
Publication Date:
October 31, 2019
Number of Pages:
9
Price:
$995.00 USD

The digitally connected world has generated many new customer demands, new digital content, new and expanding ecosystems, and the realities of operating in a real-time world. more >

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20190516 PC Core Deals

P&C Core Systems Purchasing Trends: Foundational Technology to Fuel the Transformation Journey

Author(s):
Karen Furtado, Partner
Publication Date:
May 16, 2019
Number of Pages:
12
Price:
$995.00 USD

P&C Core Systems Purchasing Trends: Foundational Technology to Fuel the Transformation Journey analyzes P&C insurers’ core systems buying decisions in 2018 and identifies critical trends on insurers’ investments in their... more >

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20190122 the payment world explodes

The Payment World Explodes: The Need for Digital Customer Experiences Is Driving Payment Innovation

Author(s):
Karen Furtado, Partner
Publication Date:
January 23, 2019
Number of Pages:
14
Price:
$995.00 USD

Transformation is picking up speed throughout the inbound and outbound payment world in insurance. This Strategy Meets Action research report provides an overview of the exploding landscape of payment processing,... more >

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2018029 claims report

Claims Transformation: New Paths Forward for Reporting, Verification, and Communications

Author(s):
Karen Furtado, Partner
Karen Pauli, Principal
Publication Date:
August 30, 2018
Number of Pages:
10
Price:
$995.00 USD

Claims Transformation: New Paths Forward for Reporting, Verification, and Communications explores how advances in FNOL reporting, verification, and communication give insurers new paths to digital transformation. more >

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20180523 New World Core

The New World of Core Systems: How New Computing Trends Will Transform the Core Systems Paradigm

Author(s):
Karen Furtado, Partner
Publication Date:
May 23, 2018
Number of Pages:
12
Price:
$995.00 USD

The New World of Core Systems: How New Computing Trends Will Transform the Core Systems Paradigm identifies the paradigm shift that digital transformation is driving in core systems and introduces... more >

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20180424 CoreDeals

Core Systems Purchasing to Thrive in the Digital World: What’s Hot – And What’s Not

Author(s):
Karen Furtado, Partner
Publication Date:
April 26, 2018
Number of Pages:
12
Price:
$995.00 USD

Core Systems Purchasing to Thrive in the Digital World: What’s Hot – And What’s Not analyzes P&C insurers’ core systems buying decisions in 2017, their significance, and bigger changes still... more >

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20171205 ProgressTowardConnectedWorld

Progress Toward a Connected World: A Compilation of Insurance Blogs

Author(s):
Deborah M. Smallwood, Senior Partner
Mark A. Breading, Partner
Karen Furtado, Partner
Karen Pauli, Principal
Publication Date:
December 5, 2017
Number of Pages:
37
Price:
$695.00 USD

This research report includes twenty-one blogs published by SMA over the past year on emerging technologies and the connected world. more >

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20171129 Emerging Tech PC

Emerging Technologies in P&C: Insurer Strategies and Plans Through 2020

Author(s):
Mark A. Breading, Partner
Publication Date:
November 29, 2017
Number of Pages:
12
Price:
$995.00 USD

This research report assesses thirteen emerging technologies in the context of P&C insurers’ progress and plans. more >

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20171109 AI PC

AI in P&C Insurance: Potential and Progress

Author(s):
Mark A. Breading, Partner
Publication Date:
November 9, 2017
Number of Pages:
5
Price:
$395.00 USD

Artificial intelligence (AI) has big implications for the property/casualty industry. AI is not a single technology, but a whole series of related technologies, such as machine learning, text mining, natural... more >

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20171005 Summit Recap

2017 SMA Summit: Winning With Convergence

Author(s):
Deborah M. Smallwood, Senior Partner
Publication Date:
October 5, 2017
Number of Pages:
15
Price:
$995.00 USD

This research report provides highlights from all of the speakers and sessions of the SMA Summit event held in Boston, September 18, 2017. more >

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20171004 InsurTech PL

InsurTech and Personal Lines: Examples, Use Cases, and Implications

Author(s):
Deborah M. Smallwood, Senior Partner
Mark A. Breading, Partner
Publication Date:
October 4, 2017
Number of Pages:
14
Price:
$995.00 USD

more >

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20170912 LA Data Analytics

Data and Analytics in Life and Annuity: Addressing Customer Requirements with New Insights

Author(s):
Karen Pauli, Principal
Publication Date:
September 12, 2017
Number of Pages:
12
Price:
$995.00 USD

L&A insurers have always had data and analytics skills within actuarial departments. However, as L&A insurers struggle to attract new customers, the lack of those capabilities in business units and... more >

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20170803 InsuranceTransformation10Years

Insurance Transformation: Looking 10 Years Back, Looking 10 Years Forward

Author(s):
Deborah M. Smallwood, Senior Partner
Mark A. Breading, Partner
Publication Date:
August 4, 2017
Number of Pages:
14
Price:
$395.00 USD

The world has changed dramatically in the last 10 years and is likely to change even more dramatically over the next 10. more >

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20170718 PC Analytics

Data and Analytics in Insurance: P&C View Through 2020

Author(s):
Karen Pauli, Principal
Publication Date:
July 18, 2017
Number of Pages:
20
Price:
$1,495.00 USD

This SMA report explores both the current state and future plans for data and analytics in the property and casualty industry in North America. more >

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20170606 Core Modernizatino

Bridging to the Future With Core Systems Modernization

Author(s):
Karen Furtado, Partner
Publication Date:
June 6, 2017
Number of Pages:
10
Price:
$995.00 USD

Four out of five insurers are actively investing in core systems modernization and replacement, which is one of the seven SMA Bridges to the Future. more >

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20170112 7Bridges

Insurance in Transformation: Building 7 Bridges to the Future

Author(s):
Deborah M. Smallwood, Senior Partner
Karen Furtado, Partner
Mark A. Breading, Partner
Karen Pauli, Principal
Publication Date:
January 12, 2017
Number of Pages:
10
Price:
$995.00 USD

In times of rapid evolution, it is imperative that organizations have clarity about the business actions they can take to get to the other side of a changed business environment. more >

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20161221 2017 Predictions

SMA Top 10 Insurance Predictions for 2017

Author(s):
Mark A. Breading, Partner
Karen Furtado, Partner
Karen Pauli, Principal
Publication Date:
December 21, 2016
Number of Pages:
8
Price:
$995.00 USD

2016 was a memorable year for insurance. Ongoing trends and game-changers are likely to make 2017 another year of transformation for insurance. more >

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20161102 SevenBridges

Bridging Today to Tomorrow: Seven Paths to Become a Next-Gen Insurer

Author(s):
Karen Furtado, Partner
Publication Date:
November 2, 2016
Number of Pages:
10
Price:
$995.00 USD

At the 2016 SMA Annual Summit, SMA introduced the concept of insurers building bridges from today to their future state as part of the transformation to becoming a Next-Gen Insurer. more >

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20161006 Awards SP

The 2016 SMA Innovation in Action Awards: Solution Provider Case Studies

Author(s):
Karen Furtado, Partner
Publication Date:
October 6, 2016
Number of Pages:
19
Price:
$1,495.00 USD

The annual SMA Innovation in Action Awards for Solution Providers are given to those solution providers whose innovative solutions or services are enabling insurers to make real progress in their... more >

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20160929 Summit Recap

The 2016 SMA Summit Recap

Author(s):
Deborah M. Smallwood, Senior Partner
Publication Date:
September 29, 2016
Number of Pages:
14
Price:
$995.00 USD

This research report provides highlights from all of the speakers and sessions of the SMA Summit event held in Boston, Sept. 19, 2016. more >

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20160919 Insurer Awards

The 2016 SMA Innovation in Action Awards: Insurer Case Studies

Author(s):
Karen Furtado, Partner
Publication Date:
September 19, 2016
Number of Pages:
43
Price:
$2,500.00 USD

The annual SMA Innovation in Action Awards for Insurers are given to insurers of all types and sizes who are rethinking, reimagining, and reinventing the business of insurance. more >

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20160824 SVIACustExp

Customer Engagement at the Digital Edge in Insurance

Author(s):
Mark A. Breading, Partner
Mike Connor, Silicon Valley Insurance Accelerator
Publication Date:
August 23, 2016
Number of Pages:
20
Price:
$1,495.00 USD

This research report explores the new digital ecosystems and participants emerging to disrupt customer engagement in insurance. more >

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20160728 Claims

The Changing Face of Claims: How Innovation Is Fueling Claims Transformation

Author(s):
Karen Furtado, Partner
Karen Pauli, Principal
Publication Date:
July 28, 2016
Number of Pages:
15
Price:
$1,495.00 USD

Claims is a major area of innovation in the insurance industry today, driven by claims executives’ pragmatic need to increase efficiency, reduce complexity, and improve the customer experience. more >

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20160623 telematics

Telematics in P&C Insurance: The Need to Move Beyond Pricing

Author(s):
Mark A. Breading, Partner
Publication Date:
June 23, 2016
Number of Pages:
11
Price:
$995.00 USD

Telematics in P&C Insurance provides a snapshot of telematics/usage-based insurance programs in North America. Telematics for usage-based insurance continues to advance in North America, albeit at a measured pace. more >

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20160607 CoreTrends

Insurers' Core Systems Buying Trends

Author(s):
Karen Furtado, Partner
Publication Date:
June 7, 2016
Number of Pages:
14
Price:
$1,495.00 USD

Core modernization is a major way that insurers are positioning for the future to support the new business models and products that are being developed and to leverage new data sources. more >

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20150930 AwardsSPCaseStudies

The 2015 SMA Innovation in Action Awards: Solution Provider Case Studies

Author(s):
Karen Furtado, Partner
Publication Date:
September 30, 2015
Number of Pages:
44
Price:
$4,500.00 USD

The annual SMA Innovation in Action Awards for Solution Providers are given to solution providers within the insurance ecosystem that have successfully implemented innovative and transformational solutions that create real... more >

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20150929 SummitResearch

2015 SMA Summit Recap

Publication Date:
September 29, 2015
Number of Pages:
10
Price:
$695.00 USD

Becoming a Next-Gen Insurer was the focus of the 2015 SMA Summit. A sold-out crowd gathered at the fourth annual SMA Summit held at the Boston Mandarin Oriental on September... more >

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20150921 AwardCaseStudies Insurers

The 2015 SMA Innovation in Action Awards: Insurer Case Studies

Author(s):
Karen Furtado, Partner
Publication Date:
September 21, 2015
Number of Pages:
50
Price:
$4,500.00 USD

The annual SMA Innovation in Action Awards for Insurers are given to insurers of all types and sizes that have successfully implemented innovative and transformational business and technology initiatives that... more >

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Innovation SMA Research

P&C Core Systems Trends: Deal Analysis

Author(s):
Karen Furtado, Partner
Publication Date:
September 14, 2015
Number of Pages:
5
Price:
$995.00 USD

The upward momentum in the acquisition of policy, billing, and claims systems by insurers looking to modernize is growing at an incredible rate. more >

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Innovation SMA Research

The Impact of Emerging Technologies in Claims

Author(s):
Karen Furtado, Partner
Publication Date:
July 30, 2015
Number of Pages:
7
Price:
$995.00 USD

SMA has identified three top emerging technologies for use in claims: drones and aerial imagery, artificial intelligence, and the Internet of Things (IoT). more >

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20150715 Core Transformation

Core Transformation: Top 10 Success Factors

Author(s):
Karen Furtado, Partner
Publication Date:
July 16, 2015
Number of Pages:
8
Price:
$995.00 USD

Core transformation is especially vital because core systems (policy, billing, and claims) shape an insurer’s operations and business models in addition to providing critical core functionality. more >

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20150520 Next Gen

Next-Gen Insurer: 2015 Update – The Journey Continues

Author(s):
Deborah M. Smallwood, Senior Partner
Publication Date:
May 20, 2015
Number of Pages:
13
Price:
$995.00 USD

Since the 2014 publication of SMA’s groundbreaking report, Next-Gen Insurer: Fueled by Innovation, the pace of change has continued to intensify and gain momentum. more >

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20150423 Customer Experience

Customer Experience in Insurance: Insurer Strategies, Plans, and Progress

Author(s):
Mark A. Breading, Partner
Monique Hesseling, Partner
Publication Date:
April 23, 2015
Number of Pages:
23
Price:
$995.00 USD

The customer and agent experience remains a hot topic in insurance. This research report assesses the progress that insurers have made in improving the experience, investigating areas such as channel... more >

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20150331 Claims Transformation

Claims Transformation: The Journey Beyond Modernization

Author(s):
Karen Furtado, Partner
Denise Garth, Partner
Publication Date:
March 31, 2015
Number of Pages:
9
Price:
$995.00 USD

This report, the first in SMA’s thought leadership series on claims transformation, examines the need for changes in the end-to-end claims process, starting but not ending with claims system modernization. more >

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20150224 Top10 Imperatives

SMA Top 10 Imperatives for Insurers – 2015

Author(s):
Deborah M. Smallwood, Senior Partner
Mark A. Breading, Partner
Karen Furtado, Partner
Denise Garth, Partner
Mary Ann Garwood, Partner
Monique Hesseling, Partner
Publication Date:
February 24, 2015
Number of Pages:
21
Price:
$995.00 USD

This research report presents SMA’s sixth annual look at the Top 10 Imperatives for Insurers. The list of SMA’s Top 10 Imperatives articulates the key areas that insurers should have... more >

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20150129 Auto Landscape

The Changing Auto Insurance Landscape: Influencers Driving Disruption and Change

Author(s):
Denise Garth, Partner
Publication Date:
January 29, 2015
Number of Pages:
14
Price:
$995.00 USD

This research looks at the change and disruption that is greatly affecting auto insurance due to the convergence of multiple influencers, including the shared economy, connected cars, Google and Apple... more >

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20141001 Summit Brief

2014 SMA Summit Recap

Author(s):
Deborah M. Smallwood, Senior Partner
Publication Date:
October 1, 2014
Number of Pages:
7
Price:
$95.00 USD

The theme for the 2014 SMA Summit was The Innovation Journey: cultivate – activate – accelerate. more >

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20140928 Innovation in Action Insurer Highlights

2014 Innovation in Action ... Insurer Highlights

Author(s):
Karen Furtado, Partner
Publication Date:
September 29, 2014
Number of Pages:
35
Price:
$4,500.00 USD

Each year SMA recognizes several insurers and solution providers that demonstrate real progress in transforming and deploying next-generation technology for advantage. more >

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20140806 Managing Policy Docs PAS CCM

Managing Policy Documents: Trends in Using Policy Administration Systems (PAS) and Customer Communications Management (CCM)

Author(s):
Mark A. Breading, Partner
Karen Furtado, Partner
Publication Date:
August 6, 2014
Number of Pages:
8
Price:
$395.00 USD

Many insurers are faced with determining the best approach for producing and delivering policy related documents to customers. more >

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20140529 improving customer experience

Improving the Customer Experience Through Communications and Document Management

Author(s):
Mark A. Breading, Partner
Publication Date:
May 29, 2014
Number of Pages:
24
Price:
$995.00 USD

This SMA research report assesses how P&C and L&A insurers in North America are leveraging customer communications and document management to enhance the customer experience. more >

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20140411 next gen insurer

The Next-Gen Insurer: Fueled by Innovation

Author(s):
Deborah M. Smallwood, Senior Partner
Denise Garth, Partner
Publication Date:
April 11, 2014
Number of Pages:
22
Price:
$2,495.00 USD

Innovation is no longer just a nice-to-have initiative. It has become a must-have, strategic, core mandate that will define a new era of winners (and losers). more >

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20131230 Top 10 Imperatives

SMA Top 10 Imperatives for Insurers – 2014

Author(s):
Deborah M. Smallwood, Senior Partner
Karen Furtado, Partner
Mark A. Breading, Partner
Mary Ann Garwood, Partner
Publication Date:
December 19, 2013
Number of Pages:
13
Price:
$95.00 USD

This research report presents SMA’s fifth annual look at the Top 10 Imperatives for Insurers. This year we’ve not only closely scrutinized and updated each of the Top 10, we’ve... more >

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2013 10 16 Innovation in Insurance Customer Experience

Innovation in the Insurance Customer Experience: Examples and Guiding Principles

Author(s):
Mark A. Breading, Partner
Publication Date:
October 7, 2013
Number of Pages:
5
Price:
$395.00 USD

Transforming the customer experience is one of the top imperatives insurers are pursuing to create differentiating strategies. more >

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20131003 SMA Summit Recap

2013 SMA Summit Recap

Author(s):
Deborah M. Smallwood, Senior Partner
Publication Date:
October 3, 2013
Number of Pages:
3
Price:
$95.00 USD

“What is innovative today will be expected tomorrow,” is a powerful insight, quoted from one of the roundtable breakout groups during the 2013 SMA Summit at the Mandarin Oriental in... more >

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201409 Innovation In Action

2013 Innovation in Action … Insurer Highlights

Author(s):
Karen Furtado, Partner
Publication Date:
September 18, 2013
Number of Pages:
46
Price:
$4,500.00 USD

Each year SMA recognizes several insurers and solution providers that demonstrate real progress in deploying next-generation technology for advantage. more >

Research Info Request

20130612 Telematics Usage Based for Agents

Telematics/Usage-Based Insurance: Implications for Agents

Author(s):
Mark A. Breading, Partner
Richard Welch, Guest Author
Publication Date:
June 12, 2013
Number of Pages:
7
Price:
$995.00 USD

Much has been written about the implications of usage-based insurance for insurance companies and consumers, but little attention has been paid to the implications for agents. more >

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20130226 Telematics Progressive Announcement

Telematics/Usage-Based Insurance: Progressive’s Licensing Announcement

Author(s):
Mark A. Breading, Partner
Richard Welch, Guest Author
Publication Date:
February 26, 2013
Number of Pages:
5
Price:
$995.00 USD

This research brief, the third in SMA’s Telematics/Usage-Based Insurance Series, presents SMA’s insights on the recent licensing announcement by Progressive Insurance. more >

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20130215 Telematics Insurer Priorities

Telematics/Usage-Based Insurance: Insurer Priorities and Plans

Author(s):
Richard Welch, Guest Author
Mark A. Breading, Partner
Publication Date:
February 15, 2013
Number of Pages:
23
Price:
$1,495.00 USD

Usage-based insurance (UBI) is poised to transform the personal auto insurance market over the next 5-10 years. more >

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20130123 Top Imperatives Insurers 2013

SMA Top 10 Imperatives for Insurers - 2013

Author(s):
Deborah M. Smallwood, Senior Partner
Karen Furtado, Partner
Mark A. Breading, Partner
Mary Ann Garwood, Partner
Publication Date:
January 23, 2013
Number of Pages:
7
Price:
$95.00 USD

This research report presents SMA’s annual look at the Top 10 Imperatives for Insurers. These imperatives have been defined using SMA’s research and analysis as well as the insight gained... more >

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20121203 Telematics

Telematics/Usage-Based Insurance

Author(s):
Richard Welch, Guest Author
Mark A. Breading, Partner
Publication Date:
November 30, 2012
Number of Pages:
11
Price:
$995.00 USD

Any company with a stake in the personal auto insurance business must recognize that usage-based insurance (UBI) is a market disrupting force that will have a major impact over the... more >

Research Info Request

20120611 Claims Transformation

Claims Transformation

Author(s):
Karen Furtado, Partner
Publication Date:
June 11, 2012
Number of Pages:
32
Price:
$1,495.00 USD

The transformation of claims operations is well underway in some insurance organizations and just getting started in others. more >

Research Info Request

20120330 Top 10 Imperatives

SMA 2012 Top 10 Imperatives

Author(s):
Deborah M. Smallwood, Senior Partner
Karen Furtado, Partner
Mark A. Breading, Partner
Mary Ann Garwood, Partner
Publication Date:
March 30, 2012
Number of Pages:
15
Price:
$95.00 USD

This research report presents SMA’s annual look at the Top 10 Imperatives for Insurers. These imperatives have been defined using SMA’s research and analysis as well as the insight gained... more >

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20110831 CCM ECM Insurer SP

CCM & ECM: Insurer Capabilities and Solution Provider Alignment

Author(s):
Mark A. Breading, Partner
Publication Date:
August 31, 2011
Number of Pages:
23
Price:
$995.00 USD

The insurance industry in North America invests significant resources and IT spending on improving customer communications and better managing documents and information content. more >

Research Info Request

20110121 CCM ECM Agent Priorities

CCM & ECM: Agent Priorities and Plans

Author(s):
Deborah M. Smallwood, Senior Partner
Mark A. Breading, Partner
Publication Date:
January 21, 2011
Number of Pages:
30
Price:
$995.00 USD

This report addresses the business drivers, priorities, and IT spending plans of agents and brokers for CCM and ECM. more >

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20110103 CCM ECM Insurer Buying Behavior2

CCM & ECM: Insurer Buying Behavior

Author(s):
Deborah M. Smallwood, Senior Partner
Mark A. Breading, Partner
Publication Date:
January 3, 2011
Number of Pages:
46
Price:
$1,495.00 USD

Business drivers and IT solution implementation for CCM and ECM solutions varies considerably by insurer size (tier) and major line of business. more >

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20110103 CCM ECM Insurer Buying Behavior

CCM & ECM: Insurer Priorities and Plans

Author(s):
Deborah M. Smallwood, Senior Partner
Mark A. Breading, Partner
Publication Date:
January 3, 2011
Number of Pages:
28
Price:
$995.00 USD

Insurers in North America spend $7 Billion per year on the inter-related areas of customer communications management (CCM) and enterprise content management (ECM). more >

Research Info Request

20100315 top 10 imperatives

SMA Top 10 Imperatives

Author(s):
Deborah M. Smallwood, Senior Partner
Karen Furtado, Partner
Mark A. Breading, Partner
Mary Ann Garwood, Partner
Publication Date:
March 15, 2010
Number of Pages:
16
Price:
$95.00 USD

This research report presents srategic insights on the key initiatives all insurers should be considering - the "must haves" for charting a course to recovery. more >

Research Info Request