Top 20 InsurTechs in Claims: InsurTechs Impacting North American P&C
- Author(s):
- Mark A. Breading, Partner
- Karen Furtado, Partner
- Tom Benton, Partner
- Publication Date:
- September 8, 2022
- Number of Pages:
- 20
- Price:
- $1,995.00 USD
The InsurTech market has experienced rapid growth and activity in the last decade, especially within the claims ecosystem. more >
2020 P&C Core Systems Purchasing Trends: Foundational Technology Fueling Digital Transformation
- Author(s):
- Karen Furtado, Partner
- Publication Date:
- April 7, 2021
- Number of Pages:
- 14
- Price:
- $1,995.00 USD
A new SMA research report, 2020 P&C Core Systems Purchasing Trends: Foundational Technology Fueling Digital Transformation, analyzes P&C insurers’ core systems buying decisions in 2020 and identifies significant trends in... more >
Claims Transformation Reset: The Impact of COVID-19
- Author(s):
- Karen Furtado, Partner
- Karen Pauli, Principal
- Publication Date:
- September 25, 2020
- Number of Pages:
- 13
- Price:
- $1,495.00 USD
The pandemic has altered the claims transformation journey. While most claims organizations were on a transformation path at the start of 2020, COVID constraints have changed the execution baseline and... more >
Digital Payments are Red Hot in Insurance
- Author(s):
- Karen Furtado, Partner
- Publication Date:
- July 13, 2020
- Number of Pages:
- 13
- Price:
- $1,495.00 USD
Accelerating in Digital Transformation of Inbound and Outbound Payments more >
P&C Tech Plans in the COVID-19 Era: SMA Market Pulse Insights
- Author(s):
- Deborah M. Smallwood, Senior Partner
- Karen Furtado, Partner
- Mark A. Breading, Partner
- Publication Date:
- May 15, 2020
- Number of Pages:
- 14
- Price:
- $1,495.00 USD
How are insurer plans and investments changing due to the pandemic? Are they pausing initiatives or even cutting back? Are they reshaping their plans? Accelerating initiatives? Or just staying the... more >
2019 P&C Core Systems Purchasing Trends: Foundational Technology to Fuel the Transformation Journey
- Author(s):
- Karen Furtado, Partner
- Publication Date:
- April 3, 2020
- Number of Pages:
- 12
- Price:
- $1,495.00 USD
2019 P&C Core Systems Purchasing Trends: Foundational Technology to Fuel the Transformation Journey analyzes P&C insurers’ core systems buying decisions in 2019 and identifies significant trends of insurers’ investments in... more >
Transformation in Action: Success Stories and Use Cases
- Author(s):
- Deborah M. Smallwood, Senior Partner
- Karen Furtado, Partner
- Mark A. Breading, Partner
- Karen Pauli, Principal
- Publication Date:
- December 18, 2019
- Number of Pages:
- 25
- Price:
- $995.00 USD
SMA has released a new report on the 2019 SMA Summit: Transformation in Action which was held in New York City on December 4, 2019. more >
AI and Customer Experience: New Lenses for Claims Transformation
- Author(s):
- Karen Furtado, Partner
- Karen Pauli, Principal
- Publication Date:
- October 31, 2019
- Number of Pages:
- 9
- Price:
- $995.00 USD
The digitally connected world has generated many new customer demands, new digital content, new and expanding ecosystems, and the realities of operating in a real-time world. more >
P&C Core Systems Purchasing Trends: Foundational Technology to Fuel the Transformation Journey
- Author(s):
- Karen Furtado, Partner
- Publication Date:
- May 16, 2019
- Number of Pages:
- 12
- Price:
- $995.00 USD
P&C Core Systems Purchasing Trends: Foundational Technology to Fuel the Transformation Journey analyzes P&C insurers’ core systems buying decisions in 2018 and identifies critical trends on insurers’ investments in their... more >
The Payment World Explodes: The Need for Digital Customer Experiences Is Driving Payment Innovation
- Author(s):
- Karen Furtado, Partner
- Publication Date:
- January 23, 2019
- Number of Pages:
- 14
- Price:
- $995.00 USD
Transformation is picking up speed throughout the inbound and outbound payment world in insurance. This Strategy Meets Action research report provides an overview of the exploding landscape of payment processing,... more >
Claims Transformation: New Paths Forward for Reporting, Verification, and Communications
- Author(s):
- Karen Furtado, Partner
- Karen Pauli, Principal
- Publication Date:
- August 30, 2018
- Number of Pages:
- 10
- Price:
- $995.00 USD
Claims Transformation: New Paths Forward for Reporting, Verification, and Communications explores how advances in FNOL reporting, verification, and communication give insurers new paths to digital transformation. more >
The New World of Core Systems: How New Computing Trends Will Transform the Core Systems Paradigm
- Author(s):
- Karen Furtado, Partner
- Publication Date:
- May 23, 2018
- Number of Pages:
- 12
- Price:
- $995.00 USD
The New World of Core Systems: How New Computing Trends Will Transform the Core Systems Paradigm identifies the paradigm shift that digital transformation is driving in core systems and introduces... more >
Core Systems Purchasing to Thrive in the Digital World: What’s Hot – And What’s Not
- Author(s):
- Karen Furtado, Partner
- Publication Date:
- April 26, 2018
- Number of Pages:
- 12
- Price:
- $995.00 USD
Core Systems Purchasing to Thrive in the Digital World: What’s Hot – And What’s Not analyzes P&C insurers’ core systems buying decisions in 2017, their significance, and bigger changes still... more >
Progress Toward a Connected World: A Compilation of Insurance Blogs
- Author(s):
- Deborah M. Smallwood, Senior Partner
- Mark A. Breading, Partner
- Karen Furtado, Partner
- Karen Pauli, Principal
- Publication Date:
- December 5, 2017
- Number of Pages:
- 37
- Price:
- $695.00 USD
This research report includes twenty-one blogs published by SMA over the past year on emerging technologies and the connected world. more >
Emerging Technologies in P&C: Insurer Strategies and Plans Through 2020
- Author(s):
- Mark A. Breading, Partner
- Publication Date:
- November 29, 2017
- Number of Pages:
- 12
- Price:
- $995.00 USD
This research report assesses thirteen emerging technologies in the context of P&C insurers’ progress and plans. more >
AI in P&C Insurance: Potential and Progress
- Author(s):
- Mark A. Breading, Partner
- Publication Date:
- November 9, 2017
- Number of Pages:
- 5
- Price:
- $395.00 USD
Artificial intelligence (AI) has big implications for the property/casualty industry. AI is not a single technology, but a whole series of related technologies, such as machine learning, text mining, natural... more >
2017 SMA Summit: Winning With Convergence
- Author(s):
- Deborah M. Smallwood, Senior Partner
- Publication Date:
- October 5, 2017
- Number of Pages:
- 15
- Price:
- $995.00 USD
This research report provides highlights from all of the speakers and sessions of the SMA Summit event held in Boston, September 18, 2017. more >
InsurTech and Personal Lines: Examples, Use Cases, and Implications
- Author(s):
- Deborah M. Smallwood, Senior Partner
- Mark A. Breading, Partner
- Publication Date:
- October 4, 2017
- Number of Pages:
- 14
- Price:
- $995.00 USD
Data and Analytics in Life and Annuity: Addressing Customer Requirements with New Insights
- Author(s):
- Karen Pauli, Principal
- Publication Date:
- September 12, 2017
- Number of Pages:
- 12
- Price:
- $995.00 USD
L&A insurers have always had data and analytics skills within actuarial departments. However, as L&A insurers struggle to attract new customers, the lack of those capabilities in business units and... more >
Insurance Transformation: Looking 10 Years Back, Looking 10 Years Forward
- Author(s):
- Deborah M. Smallwood, Senior Partner
- Mark A. Breading, Partner
- Publication Date:
- August 4, 2017
- Number of Pages:
- 14
- Price:
- $395.00 USD
The world has changed dramatically in the last 10 years and is likely to change even more dramatically over the next 10. more >
Data and Analytics in Insurance: P&C View Through 2020
- Author(s):
- Karen Pauli, Principal
- Publication Date:
- July 18, 2017
- Number of Pages:
- 20
- Price:
- $1,495.00 USD
This SMA report explores both the current state and future plans for data and analytics in the property and casualty industry in North America. more >
Bridging to the Future With Core Systems Modernization
- Author(s):
- Karen Furtado, Partner
- Publication Date:
- June 6, 2017
- Number of Pages:
- 10
- Price:
- $995.00 USD
Four out of five insurers are actively investing in core systems modernization and replacement, which is one of the seven SMA Bridges to the Future. more >
Insurance in Transformation: Building 7 Bridges to the Future
- Author(s):
- Deborah M. Smallwood, Senior Partner
- Karen Furtado, Partner
- Mark A. Breading, Partner
- Karen Pauli, Principal
- Publication Date:
- January 12, 2017
- Number of Pages:
- 10
- Price:
- $995.00 USD
In times of rapid evolution, it is imperative that organizations have clarity about the business actions they can take to get to the other side of a changed business environment. more >
SMA Top 10 Insurance Predictions for 2017
- Author(s):
- Mark A. Breading, Partner
- Karen Furtado, Partner
- Karen Pauli, Principal
- Publication Date:
- December 21, 2016
- Number of Pages:
- 8
- Price:
- $995.00 USD
2016 was a memorable year for insurance. Ongoing trends and game-changers are likely to make 2017 another year of transformation for insurance. more >
Bridging Today to Tomorrow: Seven Paths to Become a Next-Gen Insurer
- Author(s):
- Karen Furtado, Partner
- Publication Date:
- November 2, 2016
- Number of Pages:
- 10
- Price:
- $995.00 USD
At the 2016 SMA Annual Summit, SMA introduced the concept of insurers building bridges from today to their future state as part of the transformation to becoming a Next-Gen Insurer. more >
The 2016 SMA Innovation in Action Awards: Solution Provider Case Studies
- Author(s):
- Karen Furtado, Partner
- Publication Date:
- October 6, 2016
- Number of Pages:
- 19
- Price:
- $1,495.00 USD
The annual SMA Innovation in Action Awards for Solution Providers are given to those solution providers whose innovative solutions or services are enabling insurers to make real progress in their... more >
The 2016 SMA Summit Recap
- Author(s):
- Deborah M. Smallwood, Senior Partner
- Publication Date:
- September 29, 2016
- Number of Pages:
- 14
- Price:
- $995.00 USD
This research report provides highlights from all of the speakers and sessions of the SMA Summit event held in Boston, Sept. 19, 2016. more >
The 2016 SMA Innovation in Action Awards: Insurer Case Studies
- Author(s):
- Karen Furtado, Partner
- Publication Date:
- September 19, 2016
- Number of Pages:
- 43
- Price:
- $2,500.00 USD
The annual SMA Innovation in Action Awards for Insurers are given to insurers of all types and sizes who are rethinking, reimagining, and reinventing the business of insurance. more >
Customer Engagement at the Digital Edge in Insurance
- Author(s):
- Mark A. Breading, Partner
- Mike Connor, Silicon Valley Insurance Accelerator
- Publication Date:
- August 23, 2016
- Number of Pages:
- 20
- Price:
- $1,495.00 USD
This research report explores the new digital ecosystems and participants emerging to disrupt customer engagement in insurance. more >
The Changing Face of Claims: How Innovation Is Fueling Claims Transformation
- Author(s):
- Karen Furtado, Partner
- Karen Pauli, Principal
- Publication Date:
- July 28, 2016
- Number of Pages:
- 15
- Price:
- $1,495.00 USD
Claims is a major area of innovation in the insurance industry today, driven by claims executives’ pragmatic need to increase efficiency, reduce complexity, and improve the customer experience. more >
Telematics in P&C Insurance: The Need to Move Beyond Pricing
- Author(s):
- Mark A. Breading, Partner
- Publication Date:
- June 23, 2016
- Number of Pages:
- 11
- Price:
- $995.00 USD
Telematics in P&C Insurance provides a snapshot of telematics/usage-based insurance programs in North America. Telematics for usage-based insurance continues to advance in North America, albeit at a measured pace. more >
Insurers' Core Systems Buying Trends
- Author(s):
- Karen Furtado, Partner
- Publication Date:
- June 7, 2016
- Number of Pages:
- 14
- Price:
- $1,495.00 USD
Core modernization is a major way that insurers are positioning for the future to support the new business models and products that are being developed and to leverage new data sources. more >
The 2015 SMA Innovation in Action Awards: Solution Provider Case Studies
- Author(s):
- Karen Furtado, Partner
- Publication Date:
- September 30, 2015
- Number of Pages:
- 44
- Price:
- $4,500.00 USD
The annual SMA Innovation in Action Awards for Solution Providers are given to solution providers within the insurance ecosystem that have successfully implemented innovative and transformational solutions that create real... more >
2015 SMA Summit Recap
- Publication Date:
- September 29, 2015
- Number of Pages:
- 10
- Price:
- $695.00 USD
Becoming a Next-Gen Insurer was the focus of the 2015 SMA Summit. A sold-out crowd gathered at the fourth annual SMA Summit held at the Boston Mandarin Oriental on September... more >
The 2015 SMA Innovation in Action Awards: Insurer Case Studies
- Author(s):
- Karen Furtado, Partner
- Publication Date:
- September 21, 2015
- Number of Pages:
- 50
- Price:
- $4,500.00 USD
The annual SMA Innovation in Action Awards for Insurers are given to insurers of all types and sizes that have successfully implemented innovative and transformational business and technology initiatives that... more >
P&C Core Systems Trends: Deal Analysis
- Author(s):
- Karen Furtado, Partner
- Publication Date:
- September 14, 2015
- Number of Pages:
- 5
- Price:
- $995.00 USD
The upward momentum in the acquisition of policy, billing, and claims systems by insurers looking to modernize is growing at an incredible rate. more >
The Impact of Emerging Technologies in Claims
- Author(s):
- Karen Furtado, Partner
- Publication Date:
- July 30, 2015
- Number of Pages:
- 7
- Price:
- $995.00 USD
SMA has identified three top emerging technologies for use in claims: drones and aerial imagery, artificial intelligence, and the Internet of Things (IoT). more >
Core Transformation: Top 10 Success Factors
- Author(s):
- Karen Furtado, Partner
- Publication Date:
- July 16, 2015
- Number of Pages:
- 8
- Price:
- $995.00 USD
Core transformation is especially vital because core systems (policy, billing, and claims) shape an insurer’s operations and business models in addition to providing critical core functionality. more >
Next-Gen Insurer: 2015 Update – The Journey Continues
- Author(s):
- Deborah M. Smallwood, Senior Partner
- Publication Date:
- May 20, 2015
- Number of Pages:
- 13
- Price:
- $995.00 USD
Since the 2014 publication of SMA’s groundbreaking report, Next-Gen Insurer: Fueled by Innovation, the pace of change has continued to intensify and gain momentum. more >
Customer Experience in Insurance: Insurer Strategies, Plans, and Progress
- Author(s):
- Mark A. Breading, Partner
- Monique Hesseling, Partner
- Publication Date:
- April 23, 2015
- Number of Pages:
- 23
- Price:
- $995.00 USD
The customer and agent experience remains a hot topic in insurance. This research report assesses the progress that insurers have made in improving the experience, investigating areas such as channel... more >
Claims Transformation: The Journey Beyond Modernization
- Author(s):
- Karen Furtado, Partner
- Denise Garth, Partner
- Publication Date:
- March 31, 2015
- Number of Pages:
- 9
- Price:
- $995.00 USD
This report, the first in SMA’s thought leadership series on claims transformation, examines the need for changes in the end-to-end claims process, starting but not ending with claims system modernization. more >
SMA Top 10 Imperatives for Insurers – 2015
- Author(s):
- Deborah M. Smallwood, Senior Partner
- Mark A. Breading, Partner
- Karen Furtado, Partner
- Denise Garth, Partner
- Mary Ann Garwood, Partner
- Monique Hesseling, Partner
- Publication Date:
- February 24, 2015
- Number of Pages:
- 21
- Price:
- $995.00 USD
This research report presents SMA’s sixth annual look at the Top 10 Imperatives for Insurers. The list of SMA’s Top 10 Imperatives articulates the key areas that insurers should have... more >
The Changing Auto Insurance Landscape: Influencers Driving Disruption and Change
- Author(s):
- Denise Garth, Partner
- Publication Date:
- January 29, 2015
- Number of Pages:
- 14
- Price:
- $995.00 USD
This research looks at the change and disruption that is greatly affecting auto insurance due to the convergence of multiple influencers, including the shared economy, connected cars, Google and Apple... more >
2014 SMA Summit Recap
- Author(s):
- Deborah M. Smallwood, Senior Partner
- Publication Date:
- October 1, 2014
- Number of Pages:
- 7
- Price:
- $95.00 USD
The theme for the 2014 SMA Summit was The Innovation Journey: cultivate – activate – accelerate. more >
2014 Innovation in Action ... Insurer Highlights
- Author(s):
- Karen Furtado, Partner
- Publication Date:
- September 29, 2014
- Number of Pages:
- 35
- Price:
- $4,500.00 USD
Each year SMA recognizes several insurers and solution providers that demonstrate real progress in transforming and deploying next-generation technology for advantage. more >
Managing Policy Documents: Trends in Using Policy Administration Systems (PAS) and Customer Communications Management (CCM)
- Author(s):
- Mark A. Breading, Partner
- Karen Furtado, Partner
- Publication Date:
- August 6, 2014
- Number of Pages:
- 8
- Price:
- $395.00 USD
Many insurers are faced with determining the best approach for producing and delivering policy related documents to customers. more >
Improving the Customer Experience Through Communications and Document Management
- Author(s):
- Mark A. Breading, Partner
- Publication Date:
- May 29, 2014
- Number of Pages:
- 24
- Price:
- $995.00 USD
This SMA research report assesses how P&C and L&A insurers in North America are leveraging customer communications and document management to enhance the customer experience. more >
The Next-Gen Insurer: Fueled by Innovation
- Author(s):
- Deborah M. Smallwood, Senior Partner
- Denise Garth, Partner
- Publication Date:
- April 11, 2014
- Number of Pages:
- 22
- Price:
- $2,495.00 USD
Innovation is no longer just a nice-to-have initiative. It has become a must-have, strategic, core mandate that will define a new era of winners (and losers). more >
SMA Top 10 Imperatives for Insurers – 2014
- Author(s):
- Deborah M. Smallwood, Senior Partner
- Karen Furtado, Partner
- Mark A. Breading, Partner
- Mary Ann Garwood, Partner
- Publication Date:
- December 19, 2013
- Number of Pages:
- 13
- Price:
- $95.00 USD
This research report presents SMA’s fifth annual look at the Top 10 Imperatives for Insurers. This year we’ve not only closely scrutinized and updated each of the Top 10, we’ve... more >
Innovation in the Insurance Customer Experience: Examples and Guiding Principles
- Author(s):
- Mark A. Breading, Partner
- Publication Date:
- October 7, 2013
- Number of Pages:
- 5
- Price:
- $395.00 USD
Transforming the customer experience is one of the top imperatives insurers are pursuing to create differentiating strategies. more >
2013 SMA Summit Recap
- Author(s):
- Deborah M. Smallwood, Senior Partner
- Publication Date:
- October 3, 2013
- Number of Pages:
- 3
- Price:
- $95.00 USD
“What is innovative today will be expected tomorrow,” is a powerful insight, quoted from one of the roundtable breakout groups during the 2013 SMA Summit at the Mandarin Oriental in... more >
2013 Innovation in Action … Insurer Highlights
- Author(s):
- Karen Furtado, Partner
- Publication Date:
- September 18, 2013
- Number of Pages:
- 46
- Price:
- $4,500.00 USD
Each year SMA recognizes several insurers and solution providers that demonstrate real progress in deploying next-generation technology for advantage. more >
Telematics/Usage-Based Insurance: Implications for Agents
- Author(s):
- Mark A. Breading, Partner
- Richard Welch, Guest Author
- Publication Date:
- June 12, 2013
- Number of Pages:
- 7
- Price:
- $995.00 USD
Much has been written about the implications of usage-based insurance for insurance companies and consumers, but little attention has been paid to the implications for agents. more >
Telematics/Usage-Based Insurance: Progressive’s Licensing Announcement
- Author(s):
- Mark A. Breading, Partner
- Richard Welch, Guest Author
- Publication Date:
- February 26, 2013
- Number of Pages:
- 5
- Price:
- $995.00 USD
This research brief, the third in SMA’s Telematics/Usage-Based Insurance Series, presents SMA’s insights on the recent licensing announcement by Progressive Insurance. more >
Telematics/Usage-Based Insurance: Insurer Priorities and Plans
- Author(s):
- Richard Welch, Guest Author
- Mark A. Breading, Partner
- Publication Date:
- February 15, 2013
- Number of Pages:
- 23
- Price:
- $1,495.00 USD
Usage-based insurance (UBI) is poised to transform the personal auto insurance market over the next 5-10 years. more >
SMA Top 10 Imperatives for Insurers - 2013
- Author(s):
- Deborah M. Smallwood, Senior Partner
- Karen Furtado, Partner
- Mark A. Breading, Partner
- Mary Ann Garwood, Partner
- Publication Date:
- January 23, 2013
- Number of Pages:
- 7
- Price:
- $95.00 USD
This research report presents SMA’s annual look at the Top 10 Imperatives for Insurers. These imperatives have been defined using SMA’s research and analysis as well as the insight gained... more >
Telematics/Usage-Based Insurance
- Author(s):
- Richard Welch, Guest Author
- Mark A. Breading, Partner
- Publication Date:
- November 30, 2012
- Number of Pages:
- 11
- Price:
- $995.00 USD
Any company with a stake in the personal auto insurance business must recognize that usage-based insurance (UBI) is a market disrupting force that will have a major impact over the... more >
Claims Transformation
- Author(s):
- Karen Furtado, Partner
- Publication Date:
- June 11, 2012
- Number of Pages:
- 32
- Price:
- $1,495.00 USD
The transformation of claims operations is well underway in some insurance organizations and just getting started in others. more >
SMA 2012 Top 10 Imperatives
- Author(s):
- Deborah M. Smallwood, Senior Partner
- Karen Furtado, Partner
- Mark A. Breading, Partner
- Mary Ann Garwood, Partner
- Publication Date:
- March 30, 2012
- Number of Pages:
- 15
- Price:
- $95.00 USD
This research report presents SMA’s annual look at the Top 10 Imperatives for Insurers. These imperatives have been defined using SMA’s research and analysis as well as the insight gained... more >
CCM & ECM: Insurer Capabilities and Solution Provider Alignment
- Author(s):
- Mark A. Breading, Partner
- Publication Date:
- August 31, 2011
- Number of Pages:
- 23
- Price:
- $995.00 USD
The insurance industry in North America invests significant resources and IT spending on improving customer communications and better managing documents and information content. more >
CCM & ECM: Agent Priorities and Plans
- Author(s):
- Deborah M. Smallwood, Senior Partner
- Mark A. Breading, Partner
- Publication Date:
- January 21, 2011
- Number of Pages:
- 30
- Price:
- $995.00 USD
This report addresses the business drivers, priorities, and IT spending plans of agents and brokers for CCM and ECM. more >
CCM & ECM: Insurer Buying Behavior
- Author(s):
- Deborah M. Smallwood, Senior Partner
- Mark A. Breading, Partner
- Publication Date:
- January 3, 2011
- Number of Pages:
- 46
- Price:
- $1,495.00 USD
Business drivers and IT solution implementation for CCM and ECM solutions varies considerably by insurer size (tier) and major line of business. more >
CCM & ECM: Insurer Priorities and Plans
- Author(s):
- Deborah M. Smallwood, Senior Partner
- Mark A. Breading, Partner
- Publication Date:
- January 3, 2011
- Number of Pages:
- 28
- Price:
- $995.00 USD
Insurers in North America spend $7 Billion per year on the inter-related areas of customer communications management (CCM) and enterprise content management (ECM). more >
SMA Top 10 Imperatives
- Author(s):
- Deborah M. Smallwood, Senior Partner
- Karen Furtado, Partner
- Mark A. Breading, Partner
- Mary Ann Garwood, Partner
- Publication Date:
- March 15, 2010
- Number of Pages:
- 16
- Price:
- $95.00 USD
This research report presents srategic insights on the key initiatives all insurers should be considering - the "must haves" for charting a course to recovery. more >