Artificial Intelligence in P&C Commercial Lines

Carrier Plans, Perceptions, and Potential for High-Value Use Cases

Mark A. Breading, Senior Partner
Tom Benton, Partner
Meredith Barnes-Cook, Partner
Publication Date:
November 2, 2023
Number of Pages:
$1,495.00 USD

Artificial intelligence in its many forms has been leveraged in insurance for many years, enabling efficiencies and reshaping how the industry approaches risk and coverages in commercial lines. But now more than ever, carriers are leveraging AI to augment human decisions, enhance efficiencies, and improve customer experiences across the insurance value chain.  

ReSource Pro has been tracking carriers’ plans with transformational technologies for over a decade, and our new research report focuses specifically on AI investments and strategies for commercial lines in 2024 and beyond. The report covers six AI technologies, including emerging tech like generative AI, providing insights into carriers’ current activity with each technology. The research also covers the most high-value use cases for AI in risk management, underwriting, and claims, how AI impacts functional business areas, and recommendations for how carriers should approach AI within their commercial lines business.

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Table of Contents

  • About This Research Report 3
  • AI Transformation in Commercial Lines Insurance 4
  • The Technology and Business Implications of AI
  • Most Advanced AI Tech in Commercial Lines 6
  • New Wave of AI Tech in Commercial Lines 8
  • The Potential for AI in Commercial Lines 10
  • High-Value Use Cases in Risk Management and Underwriting
  • High-Value Use Cases in Claims
  • AI Technology’s Impact and Potential by Business Area
  • Call To Action 15
  • About ReSource Pro Consulting 16
  • Use of Our Reports
  • About the Authors