Agency-Carrier Connectivity: Commercial Lines Insurers

An SMA Research Report

Karen Pauli, Principal
Deborah M. Smallwood, Senior Partner
Publication Date:
October 25, 2016
Number of Pages:
$995.00 USD

Commercial lines insurers are finding themselves in the midst of a hyper-competitive environment. New entrants, from the ranks of both the stalwart insurers and reinsurers and the start-ups leveraging leading technologies, are changing the commercial lines landscape. At the center of this is the battle for the best agents, brokers, and MGAs.

The report covers the business drivers, current state, future plans and projects, challenges, and investments that commercial lines insurers are making regarding agency-carrier connectivity. 


 20161025 Agency Carrier CL



Table of Contents

  • Executive Summary 3
  • Enterprise Landscape of Agency Connectivity 4
  • Process View of Agency Connectivity 10
  • SMA Call to Action 14
  • About the Research and Strategy Meets Action 15