Agency and Broker Talent Strategies in 2023

Navigating Changing Workplace Dynamics

Mark A. Breading, Senior Partner
Susan Toussaint, Vice President, Growth Solutions
Publication Date:
July 31, 2023
Number of Pages:
$1,495.00 USD

The retail agency workforce has contended with momentous challenges in recent years. Still, it has remained resilient, adapting to the dynamic nature of the insurance industry while never wavering in its commitment to customers. However, competition for skilled talent is fiercer than ever. Now is critical for agencies to rethink their talent and workforce strategies and lead the industry forward. 

This research report features the talent strategies and plans for retail agencies and brokers in 2023 based on a survey of agency executives. The report features agencies’ new approaches to workforce strategies, including attracting, retaining, and reskilling talent. The report also includes the evolution of key agency roles, plans for developing agency leaders, and agencies' approaches to addressing talent gaps. It concludes with tips for creating agile and competitive talent strategies in 2023 and beyond.  

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Table of Contents

  • About This Research Report 3
  • Key Themes Shaping Today's Workforce 4
  • A Bird's Eye View of P&C Talent 5
  • Agencies' Approach to Talent in 2023 7
  • Workforce Models and Planning
  • Agencies’ Key Talent Objectives
  • Attracting and Retaining Talent 10
  • The Strategic Importance of Attracting and Retaining Talent
  • Agencies’ Approaches to Attracting and Retaining Talent
  • Training and Developing Talent 12
  • The Strategic Importance of Reskilling Talent
  • Agencies’ Approaches to Reskilling Talent
  • Developing the Next Generation of Leaders
  • The Workforce of Tomorrow 15
  • How Agencies are Addressing Talent Gaps
  • An Evolution of Roles
  • Call To Action 17
  • About Growth Solutions 18
  • About ReSource Pro Consulting 19
  • Use of Our Reports
  • About the Authors