2024 Strategic Initiatives: Plans and Progress in P&C Personal Lines

Mark A. Breading, Senior Partner
Tom Benton, Partner
Meredith Barnes-Cook, Partner
Heather Turner, Lead Research Analyst
Publication Date:
January 10, 2024
Number of Pages:
$1,495.00 USD

Stepping into the new year, personal lines insurance is in an exciting state of transformation. Amidst inflation, a record-breaking number of CAT events, and a talent crisis, pressure is mounting on carriers to adapt current plans to meet the expectations of key stakeholders. The industry requires continuous evolution alongside the needs of its customers and has set its sights on a number of initiatives for 2024.

ReSource Pro's annual research report delves into the key strategic initiatives shaping the personal lines insurance landscape. From traditional avenues of growth to up-and-coming transformational strategies, the report analyzes 15 initiatives and their current implementation, maturity, and trajectories. Along with data indicating adoption, the analysis uncovers key emerging themes in the industry, and the top business factors driving technology investments. The report concludes with a call to action and guidelines to equip personal lines insurers with the tools to implement strategic initiatives successfully .

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Table of Contents

  • About this Research Report 3
  • Key Themes for Personal Lines in 2024 4
  • Stage of Transformation 6
  • Key Business Drivers for Tech Investments 7
  • Traditional Initiatives 8
  • Transformational Initiatives 12
  • Call to Action 16
  • About ReSource Pro Consulting 17
  • Use of Our Reports
  • About the Authors