2023 Strategic Initiatives: P&C Personal Lines

Mark A. Breading, Senior Partner
Tom Benton, Partner
Heather Turner, Lead Research Analyst
Publication Date:
February 28, 2023
Number of Pages:
$1,495.00 USD

Despite ongoing economic pressures, including inflation and fears of a recession, many personal lines insurers are growing and transforming in 2023 by prioritizing key initiatives and seizing new opportunities. However, some insurers are choosing to pull back on transformational initiatives and focus on more foundational projects to support their businesses during uncertain times. 

ReSource Pro's new research report reveals the findings from a survey of personal lines insurer executives on their strategic plans for 2023. The report highlights fifteen traditional and transformational initiatives, including the maturity stage for each and how far insurers have progressed year-over-year. The report also includes the top business factors driving technology investments and guidelines for developing transformation strategies this year.

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Table of Contents

  • About this Research Report 3
  • Key Themes for Personal Lines in 2023 4
  • Personal Lines Carriers Forge Ahead 5
  • Stage of Transformation 6
  • Key Business Drivers for Tech Investment 7
  • Traditional Initiatives 8
  • Transformational Initiatives 13
  • Call to Action 19
  • About ReSource Pro Consulting 20
  • Use of Our Reports
  • About the Authors