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Mark A. Breading, Partner

Tom Benton, Partner

Heather Turner, Lead Research Analyst

Publication Date: February 28, 2023

Number of Pages: 16

Price: $1,495.00 USD

Despite ongoing economic pressures, including inflation and fears of a recession, many personal lines insurers are growing and transforming in 2023 by prioritizing key initiatives and seizing new opportunities. However, some insurers are choosing to pull back on transformational initiatives and focus on more foundational projects to support their businesses during uncertain times. 

SMA’s new research report reveals the findings from a survey of personal lines insurer executives on their strategic plans for 2023. The report highlights fifteen traditional and transformational initiatives, including the maturity stage for each and how far insurers have progressed year-over-year. The report also includes the top business factors driving technology investments and guidelines for developing transformation strategies this year.

Strategic Initiatives in Personal Lines 600x400

Table of Contents

  • Key Themes for Personal Lines in 2023 3
  • Personal Lines Carriers Forge Ahead 4
  • Stage of Transformation 5
  • Key Business Drivers for Tech Investment 6
  • Traditional Initiatives 7
  • Transformational Initiatives 11
  • SMA Call to Action 15
  • About Strategy Meets Action 16
  • Use of Our Reports
  • About the Authors