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Author(s):

Deborah M. Smallwood, Senior Partner

Mark A. Breading, Partner

Karen Furtado, Partner

Publication Date: February 23, 2022

Number of Pages: 17

Price: $1,495.00 USD

Property and casualty commercial lines insurers accelerated their digital transformation in 2021, making significant leaps forward in technology investments, workforce evolution, and strategic planning. In 2022, commercial lines insurers will continue to advance with their digital transformation strategies, albeit with a few different focuses than they had a year ago.

This report features SMA’s annual research on commercial lines insurers’ strategies and plans in 2022, as well as their progress in fifteen individual initiatives based on a survey of insurance executives. The report examines how transformation maturity stages differ between insurers focused on small commercial versus mid-market/large commercial lines and features critical insights on developing digital strategies this year. 

SMA RR 02232021 600x400

Table of Contents

  • Key Themes for Commercial Lines in 2022 3
  • Acceleration in Commercial Lines 4
  • Stage of Transformation 5
  • Key Business Drivers 6
  • Traditional Initiatives 8
  • Transformational Initiatives 12
  • SMA Call to Action 16
  • About Strategy Meets Action 17
  • Use of Our Reports
  • About the Authors