An SMA Research Report
Author(s): |
Deborah M. Smallwood, Senior Partner |
Karen Furtado, Partner | |
Mark A. Breading, Partner | |
Karen Pauli, Principal |
Publication Date: December 10, 2018
Number of Pages: 9
Price: $95.00 USD
Will current insurance trends continue, slow-down, or accelerate? Will brand new developments rock the industry? Each year SMA makes predictions about the upcoming year in insurance. This report highlights a key prediction from each of the four report authors, along with overall commentary about the state of insurance and recommendations for insurers.
Table of Contents
- Transformation in Action: The Insurance Industry Advances 3
- Deb Smallwood: 2019 Will Be the Year That Customer Experience Meets Digital Transformation 4
- Karen Furtado: 2019 Will Be the Year of the Agile Mandate 5
- Karen Pauli: In 2019, AI Will Step Out of the Headlines and Into Practical Solutions 6
- Mark Breading: In 2019, We Will Expect More of the “New” in Insurance 7
- SMA Call to Action 8
- About Strategy Meets Action 9
