Distribution Technologies for MGAs and MGUs: Plans for 2023 and Beyond
- Author(s):
- Mark A. Breading, Partner
- Thad DeBerry, Partner
- Publication Date:
- April 28, 2023
- Number of Pages:
- 18
- Price:
- $1,995.00 USD
The MGA and MGU landscape is growing rapidly as the distribution evolution continues across the insurance ecosystem. more >
2022 P&C Core Systems Purchasing Trends: Insurance Market Dynamics Shift Foundational Technology Needs
- Author(s):
- Tom Benton, Partner
- Karen Furtado, Partner
- Publication Date:
- April 24, 2023
- Number of Pages:
- 13
- Price:
- $1,495.00 USD
Digital transformation continues to drive technology innovation and investment at insurers. At the same time, they face new challenges of adapting to changing business environments and keeping up with the... more >
P&C Agency Distribution: Digital Strategies and Plans for Small Commercial Lines in 2023
- Author(s):
- Mark A. Breading, Partner
- Publication Date:
- March 16, 2023
- Number of Pages:
- 16
- Price:
- $2,495.00 USD
In recent years, we have seen small commercial lines evolve thanks to technology advancements, changing customer/distributor expectations, external influences, and new distribution channels driving changes across the segment. more >
P&C Agency Distribution: Digital Strategies and Plans for Mid/Large Commercial Lines in 2023
- Author(s):
- Mark A. Breading, Partner
- Publication Date:
- March 7, 2023
- Number of Pages:
- 14
- Price:
- $2,495.00 USD
The distribution landscape in the mid and large commercial lines segment is continually evolving as carriers invest in ways to improve agent/customer experience, increase efficiencies, and grow market reach. more >
2023 Strategic Initiatives: P&C Personal Lines
- Author(s):
- Mark A. Breading, Partner
- Tom Benton, Partner
- Heather Turner, Lead Research Analyst
- Publication Date:
- February 28, 2023
- Number of Pages:
- 16
- Price:
- $1,495.00 USD
Despite ongoing economic pressures, including inflation and fears of a recession, many personal lines insurers are growing and transforming in 2023 by prioritizing key initiatives and seizing new opportunities. more >
2023 Strategic Initiatives: P&C Commercial Lines
- Author(s):
- Mark A. Breading, Partner
- Tom Benton, Partner
- Thad DeBerry, Partner
- Publication Date:
- February 16, 2023
- Number of Pages:
- 19
- Price:
- $1,495.00 USD
Commercial lines insurers are actively shifting their strategies as we move into 2023. Amid economic uncertainty, some insurers are being less aggressive but are still making progress on their foundational... more >
Top Trends at CES 2023: The Innovations P&C Insurers Need to Watch Now and in the Future
- Author(s):
- Mark A. Breading, Partner
- Publication Date:
- February 8, 2023
- Number of Pages:
- 13
- Price:
- $1,495.00 USD
The annual Consumer Electronic Show (CES) from the Consumer Technology Association is considered the most influential technology event in the world. more >
Transformational Technologies in P&C Personal Lines: Insurers' Progress in 2022 and Future Predictions
- Author(s):
- Mark A. Breading, Partner
- Tom Benton, Partner
- Heather Turner, Lead Research Analyst
- Publication Date:
- January 27, 2023
- Number of Pages:
- 11
- Price:
- $1,495.00 USD
The personal lines segment is known as an industry pioneer of new technologies, especially during the challenges presented during the pandemic. more >
Distribution Technologies for Personal Lines: Carrier Plans for 2023 and Beyond
- Author(s):
- Deborah M. Smallwood, Senior Partner
- Mark A. Breading, Partner
- Publication Date:
- January 12, 2023
- Number of Pages:
- 15
- Price:
- $1,495.00 USD
The personal lines industry has been at the frontline of industry-wide changes covering distribution, digital technologies, operations, and customer experience. more >
Distribution Technologies for Small Commercial Lines: Carrier Plans for 2023 and Beyond
- Author(s):
- Deborah M. Smallwood, Senior Partner
- Mark A. Breading, Partner
- Publication Date:
- December 30, 2022
- Number of Pages:
- 14
- Price:
- $1,495.00 USD
As the distribution landscape continues to evolve, small commercial lines carriers recognize that they must invest in and support their distribution partners, especially as risks become more sophisticated and complex. more >
Top 10 Predictions for P&C Insurance in 2023
- Author(s):
- Deborah M. Smallwood, Senior Partner
- Mark A. Breading, Partner
- Karen Furtado, Partner
- Tom Benton, Partner
- Thad DeBerry, Partner
- Publication Date:
- December 28, 2022
- Number of Pages:
- 8
- Price:
- $995.00 USD
2023 promises to be another interesting one for the P&C insurance industry. The digital transformation underway is proving to be unstoppable, even in the face of uncertain market conditions. more >
Transformational Technologies in P&C Commercial Lines: Insurers’ Progress for 2022 and Future Predictions
- Author(s):
- Mark A. Breading, Partner
- Tom Benton, Partner
- Heather Turner, Lead Research Analyst
- Publication Date:
- December 22, 2022
- Number of Pages:
- 12
- Price:
- $1,495.00 USD
Transformational technologies continue to be the focus of insurers' strategies as they move toward greater optimization and innovation. more >
Distribution Technologies for Mid/Large Commercial Lines: Carrier Plans for 2023 and Beyond
- Author(s):
- Deborah M. Smallwood, Senior Partner
- Mark A. Breading, Partner
- Publication Date:
- December 14, 2022
- Number of Pages:
- 13
- Price:
- $1,495.00 USD
Insurers focused on the mid-market and large commercial segments show no signs of slowing down their distribution evolution journeys. more >
Channel Strategies for P&C Personal Lines: Plans for 2023 and Beyond
- Author(s):
- Deborah M. Smallwood, Senior Partner
- Mark A. Breading, Partner
- Publication Date:
- November 30, 2022
- Number of Pages:
- 10
- Price:
- $1,495.00 USD
The personal lines segment is robust with various distribution channel options. The pandemic, innovation, shifting customer expectations, and economic uncertainty are pressing insurers to assess their channel strategies to consider... more >
Personal Lines Underwriting Transformation: The New Age of Data
- Author(s):
- Deborah M. Smallwood, Senior Partner
- Mark A. Breading, Partner
- Publication Date:
- November 16, 2022
- Number of Pages:
- 17
- Price:
- $1,495.00 USD
The personal lines segment is often the leader of transformation in the insurance industry. In particular, the segment has led the way in leveraging data to automate business, including within underwriting. more >
Channel Strategies for P&C Small and Mid/Large Commercial Lines: Plans for 2023 and Beyond
- Author(s):
- Deborah M. Smallwood, Senior Partner
- Mark A. Breading, Partner
- Publication Date:
- November 7, 2022
- Number of Pages:
- 12
- Price:
- $1,495.00 USD
The distribution environment is constantly evolving, and channel options in commercial lines are becoming more dynamic and innovative. more >
Small Commercial Lines Underwriting Transformation: The Next Level of Automation
- Author(s):
- Deborah M. Smallwood, Senior Partner
- Mark A. Breading, Partner
- Publication Date:
- October 26, 2022
- Number of Pages:
- 17
- Price:
- $1,495.00 USD
In recent years, insurers focused on small commercial lines have had to reimagine their underwriting operations as customers’ needs and market dynamics have changed. more >
MGA/MGU Business Models: The Evolution of MGAs in P&C Insurance
- Author(s):
- Mark A. Breading, Partner
- Thad DeBerry, Partner
- Publication Date:
- October 19, 2022
- Number of Pages:
- 13
- Price:
- $1,995.00 USD
Managing General Agencies (MGAs) and Managing General Underwriters (MGUs) play vital roles in the insurance ecosystem. more >
P&C Agency Distribution: Digital Strategies and Plans for Personal Lines for 2023
- Author(s):
- Mark A. Breading, Partner
- Publication Date:
- October 6, 2022
- Number of Pages:
- 13
- Price:
- $2,495.00 USD
Through the years, personal lines agencies are often the first to experience changes in insurance distribution, especially those involving technology and digital transformation. more >
Top 20 InsurTechs in Claims: InsurTechs Impacting North American P&C
- Author(s):
- Mark A. Breading, Partner
- Karen Furtado, Partner
- Tom Benton, Partner
- Publication Date:
- September 8, 2022
- Number of Pages:
- 20
- Price:
- $1,995.00 USD
The InsurTech market has experienced rapid growth and activity in the last decade, especially within the claims ecosystem. more >
Middle-Market and Large Commercial Lines Underwriting Transformation: The Next Era
- Author(s):
- Deborah M. Smallwood, Senior Partner
- Mark A. Breading, Partner
- Publication Date:
- August 30, 2022
- Number of Pages:
- 17
- Price:
- $1,495.00 USD
When the pandemic revealed gaps in insurers’ digital capabilities, many had to adapt to changing needs and demands or risk being left behind. more >
How P&C Insurance Vendors Are Responding to the Battle for Talent
- Author(s):
- Karen Furtado, Partner
- Tom Benton, Partner
- Publication Date:
- June 29, 2022
- Number of Pages:
- 12
- Price:
- $1,495.00 USD
The momentous trends that have emerged because of the pandemic have forever changed workforces across industries. more >
Digital Transformation in Personal Lines: Project Priorities for 2022 and Beyond
- Author(s):
- Deborah M. Smallwood, Senior Partner
- Mark A. Breading, Partner
- Publication Date:
- June 21, 2022
- Number of Pages:
- 10
- Price:
- $1,495.00 USD
Personal lines insurers have historically been industry pioneers in implementing innovative solutions and processes, moving ahead of many of their peers in their digital transformation journeys. more >
Digital Transformation in Commercial Lines: Project Priorities for 2022 and Beyond
- Author(s):
- Deborah M. Smallwood, Senior Partner
- Mark A. Breading, Partner
- Publication Date:
- June 6, 2022
- Number of Pages:
- 11
- Price:
- $1,495.00 USD
How far along are commercial lines insurers in their digital transformation journeys? Although the pandemic accelerated transformational initiatives, those shifts also exposed vulnerabilities in carrier capabilities as well as new... more >
P&C Insurance Talent and the Workforce: Imperatives for Success in the Post-Pandemic World
- Author(s):
- Deborah M. Smallwood, Senior Partner
- Mark A. Breading, Partner
- Publication Date:
- May 16, 2022
- Number of Pages:
- 18
- Price:
- $2,495.00 USD
The pandemic has forever changed the nature of the workforce – and the insurance industry is no exception. more >
2021 P&C Core Systems Purchasing Trends: Foundational Technology Continues to Enable Digital Transformation
- Author(s):
- Karen Furtado, Partner
- Publication Date:
- April 29, 2022
- Number of Pages:
- 12
- Price:
- $1,495.00 USD
Core systems purchases are continuing to facilitate and accelerate digital transformation in the insurance industry, according to recent research by SMA that also spotlights deal trends in 2021. more >
The Race Toward True Digital Payment Experiences: The Digital Transformation of Premium and Claim Payments in 2022 and Beyond
- Author(s):
- Karen Furtado, Partner
- Publication Date:
- March 31, 2022
- Number of Pages:
- 9
- Price:
- $1,495.00 USD
The digital payment landscape in property & casualty insurance has undergone rapid transformation in recent years, progressing from accepting newer forms of payment and issuing checks to focusing more on... more >
Channel Strategies and Plans for P&C Agencies: A View of Commercial and Personal Lines Segments in 2022
- Author(s):
- Mark A. Breading, Partner
- Publication Date:
- March 29, 2022
- Number of Pages:
- 14
- Price:
- $2,495.00 USD
Retail insurance agencies have more channel partnership options now than ever before. While carriers are still an important channel partner, other avenues are emerging, and agencies are being strategic about... more >
2022 Strategic Initiatives: P&C Personal Lines
- Author(s):
- Deborah M. Smallwood, Senior Partner
- Mark A. Breading, Partner
- Karen Furtado, Partner
- Publication Date:
- March 8, 2022
- Number of Pages:
- 17
- Price:
- $1,495.00 USD
The personal lines insurance segment has undergone widespread digital transformation and innovation in recent years. During the pandemic, personal property & casualty insurers took their digital transformation plans to new... more >
2022 Strategic Initiatives: P&C Commercial Lines
- Author(s):
- Deborah M. Smallwood, Senior Partner
- Mark A. Breading, Partner
- Karen Furtado, Partner
- Publication Date:
- February 23, 2022
- Number of Pages:
- 17
- Price:
- $1,495.00 USD
Property and casualty commercial lines insurers accelerated their digital transformation in 2021, making significant leaps forward in technology investments, workforce evolution, and strategic planning. more >
P&C Agency Distribution: Digital Strategies and Plans for Personal Lines in 2022
- Author(s):
- Mark A. Breading, Partner
- Publication Date:
- February 16, 2022
- Number of Pages:
- 17
- Price:
- $2,495.00 USD
The personal lines segment has been at the forefront of changes in distribution within the insurance industry. more >
P&C Agency Distribution: Digital Strategies and Plans for Small Commercial Lines in 2022
- Author(s):
- Mark A. Breading, Partner
- Publication Date:
- February 3, 2022
- Number of Pages:
- 17
- Price:
- $2,495.00 USD
The distribution space has changed dramatically in recent years and will continue to evolve as digital transformation shapes the future of insurance. more >
P&C Agency Distribution: Digital Strategies and Plans for Mid and Large Commercial Lines in 2022
- Author(s):
- Mark A. Breading, Partner
- Publication Date:
- January 26, 2022
- Number of Pages:
- 16
- Price:
- $2,495.00 USD
The insurance distribution channel has seldom stood still, especially when you consider all the changes retail agencies and brokers have undergone in recent years. more >
Transformational Technologies in P&C Personal Lines: Insurer Progress, Plans, and Predictions for 2022 and Beyond
- Author(s):
- Deborah M. Smallwood, Senior Partner
- Mark A. Breading, Partner
- Karen Furtado, Partner
- Publication Date:
- December 29, 2021
- Number of Pages:
- 13
- Price:
- $1,495.00 USD
Personal lines insurers responded quickly during the pandemic to meet consumers' rapidly evolving needs, including investing heavily in digital capabilities to allow for remote access for customers, agents, and employees. more >
Transformational Technologies in P&C Commercial Lines: Insurer Progress, Plans, and Predictions
- Author(s):
- Deborah M. Smallwood, Senior Partner
- Mark A. Breading, Partner
- Karen Furtado, Partner
- Publication Date:
- December 13, 2021
- Number of Pages:
- 13
- Price:
- $1,495.00 USD
How far have commercial lines insurers’ digital transformation plans progressed since 2020? Market activity suggests that insurers are reprioritizing their projects due to the effects of the pandemic, with plans... more >
Distribution Technologies for MGAs and MGUs: Current State and Future Plans
- Author(s):
- Deborah M. Smallwood, Senior Partner
- Mark A. Breading, Partner
- Karen Furtado, Partner
- Publication Date:
- November 17, 2021
- Number of Pages:
- 16
- Price:
- $2,495.00 USD
Managing General Agents (MGAs) and Managing General Underwriters (MGUs) are experiencing rapid growth in today’s insurance environment. more >
P&C Claims in the Post-Pandemic Era: Emerging Stronger, Accelerating Transformation
- Author(s):
- Mark A. Breading, Partner
- Karen Furtado, Partner
- Publication Date:
- September 17, 2021
- Number of Pages:
- 12
- Price:
- $1,495.00 USD
The pandemic has served as a catalyst for digital transformation across the insurance industry, and claims has been no exception. more >
Distribution Technologies for Personal Lines: Carrier Progress and Plans
- Author(s):
- Deborah M. Smallwood, Senior Partner
- Mark A. Breading, Partner
- Karen Furtado, Partner
- Publication Date:
- September 8, 2021
- Number of Pages:
- 15
- Price:
- $1,495.00 USD
Within the insurance industry, the personal lines sector has frequently been the pioneer in building and enhancing digital capabilities. more >
Distribution Technologies for Mid/Large Commercial: Carrier Progress and Plans
- Author(s):
- Deborah M. Smallwood, Senior Partner
- Mark A. Breading, Partner
- Karen Furtado, Partner
- Publication Date:
- August 31, 2021
- Number of Pages:
- 14
- Price:
- $1,495.00 USD
Traditionally, success in the middle-market and large commercial segments relied on deep expertise regarding customer risks and deep relationships with a network of distributors with access to those networks. more >
Distribution Technologies for Small Commercial: Carrier Progress and Plans
- Author(s):
- Deborah M. Smallwood, Senior Partner
- Mark A. Breading, Partner
- Karen Furtado, Partner
- Publication Date:
- August 6, 2021
- Number of Pages:
- 13
- Price:
- $1,495.00 USD
How far along are commercial lines carriers in delivering digital solutions to their agents and other distribution partners? SMA recently surveyed carriers focused on the small commercial market to assess... more >
Personal Lines Digital Plans and the Post-Pandemic World: SMA Market Pulse Insights
- Author(s):
- Deborah M. Smallwood, Senior Partner
- Mark A. Breading, Partner
- Karen Furtado, Partner
- Publication Date:
- July 30, 2021
- Number of Pages:
- 11
- Price:
- $1,495.00 USD
The traditionally stable P&C personal lines insurance industry has been shaken up due to the pandemic. more >
Commercial Lines Digital Plans and the Post-Pandemic World: SMA Market Pulse Insights
- Author(s):
- Deborah M. Smallwood, Senior Partner
- Mark A. Breading, Partner
- Karen Furtado, Partner
- Publication Date:
- July 29, 2021
- Number of Pages:
- 10
- Price:
- $1,495.00 USD
The past 18 months have been interesting (to say the least) for anyone involved in technology strategy, planning, or implementation. more >
Channel Strategies and Plans for P&C Personal Lines: A View of Today’s Environment and What’s to Come
- Author(s):
- Mark A. Breading, Partner
- Deborah M. Smallwood, Senior Partner
- Publication Date:
- July 16, 2021
- Number of Pages:
- 9
- Price:
- $1,495.00 USD
It’s an interesting time for personal lines carriers. They are both building on their strong foundations and partnerships while also adapting to a quickly evolving market. more >
Channel Strategies and Plans for MGAs: Aggressive Expansion Underway
- Author(s):
- Deborah M. Smallwood, Senior Partner
- Mark A. Breading, Partner
- Karen Furtado, Partner
- Publication Date:
- July 14, 2021
- Number of Pages:
- 12
- Price:
- $2,495.00 USD
Managing General Agents (MGAs) occupy a unique position in the industry as both distribution partners to carriers and enablers of downstream channel partners. more >
Channel Strategies and Plans for P&C Commercial Lines: A View of Small and Mid/Large Commercial Segments
- Author(s):
- Deborah M. Smallwood, Senior Partner
- Mark A. Breading, Partner
- Publication Date:
- June 17, 2021
- Number of Pages:
- 10
- Price:
- $1,495.00 USD
Commercial lines insurers are expanding and strengthening their distribution channels. Most are developing stronger bonds with existing agent/broker channels, and many are exploring and implementing alternate channels to reach preferred... more >
Customer Experience in P&C: Transformation in the Pandemic Era
- Author(s):
- Mark A. Breading, Partner
- Judy Delarosa, Principal
- Publication Date:
- May 21, 2021
- Number of Pages:
- 16
- Price:
- $1,495.00 USD
Improving the customer experience remains a top priority for insurers across all segments. However, the pandemic and related events of the past year have changed the expectations of agents and... more >
Commercial Lines Distribution Platforms: Rapidly Evolving Options for Carriers
- Author(s):
- Deborah M. Smallwood, Senior Partner
- Mark A. Breading, Partner
- Publication Date:
- April 21, 2021
- Number of Pages:
- 12
- Price:
- $1,495.00 USD
Commercial lines insurers have many options for distribution partners. InsurTech startups and incumbents alike offer new capabilities as intermediaries connecting agencies and other distributors to carriers. more >
2020 P&C Core Systems Purchasing Trends: Foundational Technology Fueling Digital Transformation
- Author(s):
- Karen Furtado, Partner
- Publication Date:
- April 7, 2021
- Number of Pages:
- 14
- Price:
- $1,995.00 USD
A new SMA research report, 2020 P&C Core Systems Purchasing Trends: Foundational Technology Fueling Digital Transformation, analyzes P&C insurers’ core systems buying decisions in 2020 and identifies significant trends in... more >
Digital Transformation in Personal Lines: Project Priorities for 2021
- Author(s):
- Deborah M. Smallwood, Senior Partner
- Mark A. Breading, Partner
- Publication Date:
- March 23, 2021
- Number of Pages:
- 11
- Price:
- $1,495.00 USD
Digital transformation for P&C Personal Lines insurers has been reshaped by the pandemic. What does this mean in terms of digital project priorities? What are the key projects that insurers... more >
Digital Transformation in Commercial Lines: Project Priorities for 2021
- Author(s):
- Deborah M. Smallwood, Senior Partner
- Mark A. Breading, Partner
- Publication Date:
- February 26, 2021
- Number of Pages:
- 14
- Price:
- $1,495.00 USD
Digital transformation for P&C Commercial Lines insurers has been reshaped by the pandemic. What does this mean in terms of digital project priorities? What are the key projects that insurers... more >
2021 Strategic Initiatives: P&C Personal Lines
- Author(s):
- Deborah M. Smallwood, Senior Partner
- Karen Furtado, Partner
- Mark A. Breading, Partner
- Publication Date:
- December 17, 2020
- Number of Pages:
- 18
- Price:
- $1,495.00 USD
2020 has been a year of adjustments in the strategies, plans, and budgets of P&C personal lines insurers. more >
Small Commercial Lines Underwriting Transformation: Mind the Gap
- Author(s):
- Deborah M. Smallwood, Senior Partner
- Megan Bock Zarnoch, Guest Author
- Publication Date:
- December 16, 2020
- Number of Pages:
- 15
- Price:
- $1,495.00 USD
P&C Commercial Lines Underwriting will look different in 2030, and the implications must inform today’s strategies. Small markets are already shifting to new digital, transformational business models. more >
Middle to Large Commercial Lines Underwriting Transformation: Under Construction
- Author(s):
- Deborah M. Smallwood, Senior Partner
- Megan Bock Zarnoch, Guest Author
- Publication Date:
- December 16, 2020
- Number of Pages:
- 15
- Price:
- $1,495.00 USD
P&C Commercial Lines Underwriting will look different in 2030, and the implications must inform today’s strategies. more >
2021 Strategic Initiatives: P&C Commercial Lines
- Author(s):
- Deborah M. Smallwood, Senior Partner
- Mark A. Breading, Partner
- Karen Furtado, Partner
- Publication Date:
- December 4, 2020
- Number of Pages:
- 17
- Price:
- $1,495.00 USD
2020 has been a year of adjustments in the strategies, plans, and budgets of P&C commercial lines insurers. more >
IoT: Connecting P&C Insurers to New Business Opportunities
- Author(s):
- Mark A. Breading, Partner
- Karen Pauli, Principal
- Publication Date:
- November 10, 2020
- Number of Pages:
- 13
- Price:
- $1,495.00 USD
The Internet of Things (IoT) covers a wide expanse of technology and an equally wide expanse of business opportunities for both P&C commercial and personal lines organizations. more >
P&C Distribution (R)evolution: Blending Old and New Models
- Author(s):
- Mark A. Breading, Partner
- Publication Date:
- November 3, 2020
- Number of Pages:
- 13
- Price:
- $1,495.00 USD
P&C distribution is transforming from the inside-out as well as the outside-in. This means that traditional distribution – from insurers through agents/brokers – is evolving, while new distribution channels from... more >
AI in P&C Personal Lines: Insurer Progress, Plans, and Predictions
- Author(s):
- Mark A. Breading, Partner
- Karen Pauli, Principal
- Publication Date:
- October 16, 2020
- Number of Pages:
- 15
- Price:
- $1,495.00 USD
Artificial Intelligence (AI) is transforming the P&C personal lines insurance business. The AI umbrella covers a number of technologies, and it is critical that personal lines insurers review each technology... more >
AI in P&C Commercial Lines: Insurer Progress, Plans, and Predictions
- Author(s):
- Mark A. Breading, Partner
- Karen Pauli, Principal
- Publication Date:
- October 9, 2020
- Number of Pages:
- 15
- Price:
- $1,495.00 USD
Artificial Intelligence (AI) is transforming the P&C commercial lines insurance business. The AI umbrella covers a number of technologies, and it is critical that commercial lines insurers review each technology... more >
P&C Tech Plans for 4Q into 2021: SMA Market Pulse Insights
- Author(s):
- Mark A. Breading, Partner
- Deborah M. Smallwood, Senior Partner
- Publication Date:
- October 7, 2020
- Number of Pages:
- 10
- Price:
- $1,495.00 USD
P&C insurers continue to adapt and adjust their plans around the momentous events of 2020. This research report is based on a new SMA Market Pulse Survey designed to assess... more >
Claims Transformation Reset: The Impact of COVID-19
- Author(s):
- Karen Furtado, Partner
- Karen Pauli, Principal
- Publication Date:
- September 25, 2020
- Number of Pages:
- 13
- Price:
- $1,495.00 USD
The pandemic has altered the claims transformation journey. While most claims organizations were on a transformation path at the start of 2020, COVID constraints have changed the execution baseline and... more >
The Top 10 Themes for InsurTech 2020: Operating in the Pandemic Era
- Author(s):
- Mark A. Breading, Partner
- Karen Pauli, Principal
- Publication Date:
- September 18, 2020
- Number of Pages:
- 10
- Price:
- $1,495.00 USD
The pandemic has changed almost all things in our personal and business lives. Some may believe that non-traditional insurance technology providers such as InsurTechs would fall to the back of... more >
Transformational Technologies in P&C Personal Lines: Insurer Progress, Plans, and Projections
- Author(s):
- Mark A. Breading, Partner
- Publication Date:
- September 11, 2020
- Number of Pages:
- 11
- Price:
- $1,495.00 USD
This report assesses technologies that SMA has categorized as transformational for P&C personal lines insurers. For each technology, insurers’ levels of investment and the stage of their activity are evaluated. more >
Transformational Technologies in P&C Commercial Lines: Insurer Progress, Plans, and Projections
- Author(s):
- Mark A. Breading, Partner
- Publication Date:
- September 11, 2020
- Number of Pages:
- 11
- Price:
- $1,495.00 USD
This report assesses technologies that SMA has categorized as transformational for P&C commercial insurers. For each technology, insurers’ levels of investment and the stage of their activity are evaluated. more >
A Recipe for Commercial Lines Underwriting Transformation: Business Led, Technology Enabled With a Culture of Change Readiness
- Author(s):
- Deborah M. Smallwood, Senior Partner
- Megan Bock Zarnoch, Guest Author
- Publication Date:
- August 3, 2020
- Number of Pages:
- 18
- Price:
- $1,495.00 USD
P&C Commercial Lines Underwriting will look different in 2030. Small markets are already shifting to new digital, transformational business models. more >
Digital Communications in Insurance: Managing Expanding Options
- Author(s):
- Mark A. Breading, Partner
- Publication Date:
- July 23, 2020
- Number of Pages:
- 16
- Price:
- $1,495.00 USD
Communication patterns in insurance were already changing before the pandemic, and new options are now being adopted at an accelerated rate. more >
Digital Payments are Red Hot in Insurance
- Author(s):
- Karen Furtado, Partner
- Publication Date:
- July 13, 2020
- Number of Pages:
- 13
- Price:
- $1,495.00 USD
Accelerating in Digital Transformation of Inbound and Outbound Payments more >
Digital Platforms: Why Now, What It Is, and How to Move Forward
- Author(s):
- Deborah M. Smallwood, Senior Partner
- Mark A. Breading, Partner
- Karen Furtado, Partner
- Publication Date:
- June 23, 2020
- Number of Pages:
- 13
- Price:
- $1,495.00 USD
As we move to the other side of this pandemic, there is still much uncertainty about the economic and social impact of COVID-19. more >
P&C Insurance Post-COVID-19: Four Scenarios for the Future
- Author(s):
- Mark A. Breading, Partner
- Publication Date:
- June 19, 2020
- Number of Pages:
- 10
- Price:
- $1,495.00 USD
Insurers are faced with more uncertainty in their strategic planning than ever before. The global pandemic, economic downturn, and societal upheavals across the US are making big impacts on P&C... more >
P&C Tech Plans in the COVID-19 Era: SMA Market Pulse Insights
- Author(s):
- Deborah M. Smallwood, Senior Partner
- Karen Furtado, Partner
- Mark A. Breading, Partner
- Publication Date:
- May 15, 2020
- Number of Pages:
- 14
- Price:
- $1,495.00 USD
How are insurer plans and investments changing due to the pandemic? Are they pausing initiatives or even cutting back? Are they reshaping their plans? Accelerating initiatives? Or just staying the... more >
The Moment of Truth: Digital Readiness and Response in the Midst of COVID-19
- Author(s):
- Deborah M. Smallwood, Senior Partner
- Publication Date:
- April 22, 2020
- Number of Pages:
- 11
- Price:
- $1,495.00 USD
In the midst of all the COVID-19 pandemic chaos, distraction, and upheaval, insurers’ digital capabilities are being put to the test – across the entire ecosystem. more >
Top 50 InsurTechs in P&C Insurance
- Author(s):
- Deborah M. Smallwood, Senior Partner
- Karen Furtado, Partner
- Mark A. Breading, Partner
- Karen Pauli, Principal
- Publication Date:
- April 16, 2020
- Number of Pages:
- 37
- Price:
- $1,495.00 USD
SMA has compiled a list of the top 50 InsurTech startups in the North American market to assist P&C insurers in making decisions about who to partner with and who... more >
2019 P&C Core Systems Purchasing Trends: Foundational Technology to Fuel the Transformation Journey
- Author(s):
- Karen Furtado, Partner
- Publication Date:
- April 3, 2020
- Number of Pages:
- 12
- Price:
- $1,495.00 USD
2019 P&C Core Systems Purchasing Trends: Foundational Technology to Fuel the Transformation Journey analyzes P&C insurers’ core systems buying decisions in 2019 and identifies significant trends of insurers’ investments in... more >
The 10 Moments of Truth and Watchpoints for the Future: How Insurers are Responding to COVID-19
- Author(s):
- Deborah M. Smallwood, Senior Partner
- Publication Date:
- April 2, 2020
- Number of Pages:
- 7
- Price:
- $1,495.00 USD
This report brief outlines the “10 Moments of Truth for P&C Insurers,” highlighting the “whats” and “hows” of insurer response to COVID-19. more >
InsurTech and Transformational Tech: Highlights and Insights for 2H19
- Author(s):
- Mark A. Breading, Partner
- Karen Pauli, Principal
- Publication Date:
- February 14, 2020
- Number of Pages:
- 8
- Price:
- $995.00 USD
The second half of 2019 reveals that the InsurTech movement is in transition. Gaps in certain trends are growing, and new records are emerging. more >
2020 Strategic Initiatives: P&C Personal Lines
- Author(s):
- Deborah M. Smallwood, Senior Partner
- Karen Furtado, Partner
- Mark A. Breading, Partner
- Karen Pauli, Principal
- Publication Date:
- February 6, 2020
- Number of Pages:
- 18
- Price:
- $1,495.00 USD
The personal lines insurance industry is in the midst of transformation. In fact, many insurers are striving to accelerate transformation within their companies. more >
Strategic Initiatives in P&C Insurance: 2020 and Beyond
- Author(s):
- Deborah M. Smallwood, Senior Partner
- Mark A. Breading, Partner
- Publication Date:
- January 31, 2020
- Number of Pages:
- 13
- Price:
- $995.00 USD
Insurers are driving transformation through a series of major strategic initiatives – initiatives that span years and are central to their business strategies. more >
2020 Strategic Initiatives: P&C Commercial Lines
- Author(s):
- Deborah M. Smallwood, Senior Partner
- Karen Furtado, Partner
- Mark A. Breading, Partner
- Karen Pauli, Principal
- Publication Date:
- January 29, 2020
- Number of Pages:
- 17
- Price:
- $1,495.00 USD
The commercial lines insurance industry is in a historic time of transformation. External forces are pushing against tradition and culture at an unprecedented rate. more >
AI Technologies in P&C: Insurer Progress, Plans, And Potential
- Publication Date:
- December 20, 2019
- Number of Pages:
- 34
- Price:
- $1,495.00 USD
How is this report on AI in insurance different from many of the other reports that have been published? First, it is based on SMA Research that reflects the views... more >
Cloud and Core Systems: Top Ten Strategic Considerations
- Author(s):
- Karen Furtado, Partner
- Publication Date:
- December 20, 2019
- Number of Pages:
- 7
- Price:
- $995.00 USD
Cloud computing has become a fundamental requirement in the digital world and will play an even greater role as we move further into the new era of computing. more >
Transformation in Action: Success Stories and Use Cases
- Author(s):
- Deborah M. Smallwood, Senior Partner
- Karen Furtado, Partner
- Mark A. Breading, Partner
- Karen Pauli, Principal
- Publication Date:
- December 18, 2019
- Number of Pages:
- 25
- Price:
- $995.00 USD
SMA has released a new report on the 2019 SMA Summit: Transformation in Action which was held in New York City on December 4, 2019. more >
Transformational Technologies in P&C Personal Lines: Insurer Progress, Plans, and Projections
- Publication Date:
- December 11, 2019
- Number of Pages:
- 15
- Price:
- $995.00 USD
Transformational technologies are poised to fundamentally alter the personal lines insurance sector over the next five to ten years. In some ways, the effects are already being felt. more >
Transformational Technologies in P&C Commercial Lines: Insurer Progress, Plans, and Projections
- Author(s):
- Mark A. Breading, Partner
- Karen Pauli, Principal
- Publication Date:
- November 27, 2019
- Number of Pages:
- 14
- Price:
- $995.00 USD
Transformational technologies are poised to fundamentally alter the commercial lines insurance sector over the next five to ten years. In some ways, the effects are already being felt. more >
Insurance and the Innovation Journey: Lessons From a Decade of Progress
- Publication Date:
- November 8, 2019
- Number of Pages:
- 17
- Price:
- $995.00 USD
The property/casualty insurance industry began a new wave of innovation almost a decade ago that has been gaining momentum over the past few years. more >
AI and Customer Experience: New Lenses for Claims Transformation
- Author(s):
- Karen Furtado, Partner
- Karen Pauli, Principal
- Publication Date:
- October 31, 2019
- Number of Pages:
- 9
- Price:
- $995.00 USD
The digitally connected world has generated many new customer demands, new digital content, new and expanding ecosystems, and the realities of operating in a real-time world. more >
1H19 InsurTech and Transformational Tech Snapshot
- Author(s):
- Mark A. Breading, Partner
- Karen Pauli, Principal
- Publication Date:
- July 31, 2019
- Number of Pages:
- 9
- Price:
- $995.00 USD
After the first half of 2019, the InsurTech movement is alive and well. There are many reports and commentaries about funding, partnerships, company profiles, and trends. more >
Ten Guidelines for Success in the Small Commercial Market
- Author(s):
- Deborah M. Smallwood, Senior Partner
- Mark A. Breading, Partner
- Publication Date:
- July 26, 2019
- Number of Pages:
- 10
- Price:
- $995.00 USD
The P&C small commercial segment is viewed as an area of opportunity by many insurers. A great deal of activity and investment is underway related to new distribution channel options,... more >
8 Critical Investments for Customer Experience Excellence: State of Commercial Lines Investments, Adoption and Maturity
- Author(s):
- Deborah M. Smallwood, Senior Partner
- Judy Delarosa, Guest Author
- Publication Date:
- July 22, 2019
- Number of Pages:
- 15
- Price:
- $1,495.00 USD
This SMA research report assesses customer experience maturity in P&C Commercial Lines in North America. The report covers the investment, maturity, business areas most affected, and current or emerging trends... more >
Foundational Technologies in Personal Lines Insurance: Investment, Adoption, and Business Areas
- Author(s):
- Deborah M. Smallwood, Senior Partner
- Karen Furtado, Partner
- Mark A. Breading, Partner
- Karen Pauli, Principal
- Publication Date:
- July 12, 2019
- Number of Pages:
- 34
- Price:
- $2,495.00 USD
The personal lines segment of the insurance industry is quite active, with many initiatives and projects underway across the value chain at insurers today. more >
Insurance 2030: How Technology is Transforming the P&C Landscape
- Author(s):
- Mark A. Breading, Partner
- Publication Date:
- July 1, 2019
- Number of Pages:
- 8
- Price:
- $995.00 USD
How much will the P&C industry transform by 2030? How will different segments be affected? Will risks change substantially? Will distribution, products, underwriting, claims, and other areas be dramatically different?... more >
Foundational Technologies in Commercial Lines Insurance: Investment, Adoption, and Business Areas
- Author(s):
- Deborah M. Smallwood, Senior Partner
- Karen Furtado, Partner
- Mark A. Breading, Partner
- Karen Pauli, Principal
- Publication Date:
- June 26, 2019
- Number of Pages:
- 34
- Price:
- $2,495.00 USD
SMA research indicates that over half of P&C insurers are in transformation mode. For commercial lines insurers, the need to transform is driven by forces new to the segment: customer... more >
P&C Core Systems Purchasing Trends: Foundational Technology to Fuel the Transformation Journey
- Author(s):
- Karen Furtado, Partner
- Publication Date:
- May 16, 2019
- Number of Pages:
- 12
- Price:
- $995.00 USD
P&C Core Systems Purchasing Trends: Foundational Technology to Fuel the Transformation Journey analyzes P&C insurers’ core systems buying decisions in 2018 and identifies critical trends on insurers’ investments in their... more >
Bringing New Focus to the Transformation Journey: Accelerating Transformation With a New Lens
- Author(s):
- Deborah M. Smallwood, Senior Partner
- Karen Furtado, Partner
- Mark A. Breading, Partner
- Publication Date:
- May 1, 2019
- Number of Pages:
- 8
- Price:
- $995.00 USD
The transformation journey is a requirement for all insurers, but despite a great deal of progress, many insurers and the industry at large continue to approach transformation in a traditional... more >
Connected Vehicles and Insurance: Ten Strategic Considerations
- Author(s):
- Mark A. Breading, Partner
- Karen Pauli, Principal
- Publication Date:
- April 2, 2019
- Number of Pages:
- 11
- Price:
- $995.00 USD
Technology and societal trends are transforming the way that people and goods are moved from one place to another. more >
Smart Homes and Buildings: Ten Strategic Considerations for Insurers
- Author(s):
- Mark A. Breading, Partner
- Karen Furtado, Partner
- Publication Date:
- February 12, 2019
- Number of Pages:
- 9
- Price:
- $995.00 USD
There is a broad recognition of the great potential for smart devices and solutions in homes and commercial properties. more >
2019 Strategic Initiatives: P&C Personal Lines
- Author(s):
- Deborah M. Smallwood, Senior Partner
- Karen Furtado, Partner
- Mark A. Breading, Partner
- Karen Pauli, Principal
- Publication Date:
- February 7, 2019
- Number of Pages:
- 13
- Price:
- $995.00 USD
The personal lines segment is hyper-competitive in today’s digital age. There is an urgency among all players – even the big brands – to innovate and transform for success in... more >
The Payment World Explodes: The Need for Digital Customer Experiences Is Driving Payment Innovation
- Author(s):
- Karen Furtado, Partner
- Publication Date:
- January 23, 2019
- Number of Pages:
- 14
- Price:
- $995.00 USD
Transformation is picking up speed throughout the inbound and outbound payment world in insurance. This Strategy Meets Action research report provides an overview of the exploding landscape of payment processing,... more >
2019 Strategic Initiatives: P&C Commercial Lines
- Author(s):
- Deborah M. Smallwood, Senior Partner
- Karen Furtado, Partner
- Mark A. Breading, Partner
- Karen Pauli, Principal
- Publication Date:
- January 18, 2019
- Number of Pages:
- 15
- Price:
- $995.00 USD
The potential for revolutionary transformation in commercial lines has become unmistakable in the past year, and insurer strategies for 2019 are positioned to drive even more change. more >
2019 Top Predictions for Insurance
- Author(s):
- Deborah M. Smallwood, Senior Partner
- Karen Furtado, Partner
- Mark A. Breading, Partner
- Karen Pauli, Principal
- Publication Date:
- December 10, 2018
- Number of Pages:
- 9
- Price:
- $95.00 USD
Will current insurance trends continue, slow-down, or accelerate? Will brand new developments rock the industry? Each year SMA makes predictions about the upcoming year in insurance. more >
Insurance in Transformation: New Models, New Partnerships, New Entrants, New VC Investments
- Author(s):
- Mark A. Breading, Partner
- Publication Date:
- November 28, 2018
- Number of Pages:
- 9
- Price:
- $995.00 USD
We are witnessing an unprecedented era of experimentation in the insurance industry. There are important announcements every day regarding new activities, many of which would have been unheard of 10... more >
Transformation in Commercial Lines: The Five Steps for Data Prefill
- Author(s):
- Deborah M. Smallwood, Senior Partner
- Karen Pauli, Principal
- Publication Date:
- November 13, 2018
- Number of Pages:
- 12
- Price:
- $995.00 USD
The commercial lines application process can be laborious, with much of the required information being a mystery to applicants. more >
Emerging Tech in Personal Lines: Broad Implications, Significant Activity
- Author(s):
- Mark A. Breading, Partner
- Karen Pauli, Principal
- Publication Date:
- October 15, 2018
- Number of Pages:
- 15
- Price:
- $995.00 USD
Emerging technologies are affecting personal lines insurance in significant ways. They are changing the risks faced by customers, providing new options for interaction, revolutionizing how insurers assess and select risks,... more >
Emerging Tech in Commercial Lines: Ramping Up Adoption
- Author(s):
- Mark A. Breading, Partner
- Karen Pauli, Principal
- Publication Date:
- October 5, 2018
- Number of Pages:
- 14
- Price:
- $995.00 USD
Emerging technologies are spurring transformation at commercial lines organizations – but not all at the same rate or with the same business impact. more >
Transformation in Action: Success Stories and Use Cases
- Author(s):
- Deborah M. Smallwood, Senior Partner
- Publication Date:
- September 28, 2018
- Number of Pages:
- 23
- Price:
- $995.00 USD
SMA has released a new report on the 2018 SMA Summit: Transformation in Action which was held in Boston on September 16 – 17, 2018. The Summit was a resounding success. more >
Advanced Customer Communications in the Digital Age: New Options for Insurers
- Author(s):
- Mark A. Breading, Partner
- Publication Date:
- September 19, 2018
- Number of Pages:
- 9
- Price:
- $995.00 USD
Claims Transformation: New Paths Forward for Reporting, Verification, and Communications
- Author(s):
- Karen Furtado, Partner
- Karen Pauli, Principal
- Publication Date:
- August 30, 2018
- Number of Pages:
- 10
- Price:
- $995.00 USD
Claims Transformation: New Paths Forward for Reporting, Verification, and Communications explores how advances in FNOL reporting, verification, and communication give insurers new paths to digital transformation. more >
Agents and Brokers in the Digital Age
- Author(s):
- Mark A. Breading, Partner
- Karen Pauli, Principal
- Publication Date:
- August 24, 2018
- Number of Pages:
- 23
- Price:
- $1,495.00 USD
The demise of the independent agent and broker channel has been forecast for years. However, there is no evidence that this will be the case. more >
P&C Insurance Distribution – Responding to a Rapidly Changing Ecosystem
- Author(s):
- Karen Pauli, Principal
- Mark A. Breading, Partner
- Publication Date:
- July 23, 2018
- Number of Pages:
- 9
- Price:
- $995.00 USD
Insurance product distribution is in a state of flux, and it is likely to remain that way forever. Consumers and business owners want choice. more >
Who Is Really Disrupting The Insurance Industry? And What You Can Learn from Munich Re’s Journey
- Author(s):
- Deborah M. Smallwood, Senior Partner
- Karen Pauli, Principal
- Publication Date:
- July 11, 2018
- Number of Pages:
- 8
- Price:
- $995.00 USD
“Disruption” is frequently an emotionally charged word. In today’s InsurTech-infused world, it has become a word that is most frequently associated with “aspiration versus reality.” Many external forces have been... more >
The Future of P&C Insurance Distribution: Transformation in the Digital Age
- Author(s):
- Deborah M. Smallwood, Senior Partner
- Mark A. Breading, Partner
- Publication Date:
- June 29, 2018
- Number of Pages:
- 9
- Price:
- $995.00 USD
There are many forces pressuring the P&C insurance distribution system, including digital, InsurTech, and customer expectations among others. more >
The New World of Core Systems: How New Computing Trends Will Transform the Core Systems Paradigm
- Author(s):
- Karen Furtado, Partner
- Publication Date:
- May 23, 2018
- Number of Pages:
- 12
- Price:
- $995.00 USD
The New World of Core Systems: How New Computing Trends Will Transform the Core Systems Paradigm identifies the paradigm shift that digital transformation is driving in core systems and introduces... more >
InsurTech 2018: 10 Key Themes Will Shape the Future
- Author(s):
- Mark A. Breading, Partner
- Karen Pauli, Principal
- Publication Date:
- May 2, 2018
- Number of Pages:
- 17
- Price:
- $995.00 USD
2018 is a pivotal year for the InsurTech startup movement. This report identifies ten key themes that illustrate how InsurTech is changing and what to expect in the coming years. more >
Core Systems Purchasing to Thrive in the Digital World: What’s Hot – And What’s Not
- Author(s):
- Karen Furtado, Partner
- Publication Date:
- April 26, 2018
- Number of Pages:
- 12
- Price:
- $995.00 USD
Core Systems Purchasing to Thrive in the Digital World: What’s Hot – And What’s Not analyzes P&C insurers’ core systems buying decisions in 2017, their significance, and bigger changes still... more >
Digital Transformation in Insurance: Discovering The Pathway to Digital Maturity
- Author(s):
- Deborah M. Smallwood, Senior Partner
- Publication Date:
- April 20, 2018
- Number of Pages:
- 17
- Price:
- $995.00 USD
There is a lot of confusion about what digital means for insurers. This report introduces the SMA Digital Maturity Model to assist insurers in defining the scope of digital for... more >
The Emerging Tech Landscape: 10 Mega-Trends for 2018 and Beyond
- Author(s):
- Mark A. Breading, Partner
- Publication Date:
- March 29, 2018
- Number of Pages:
- 13
- Price:
- $995.00 USD
There are so many developments in the technology world and so much change that it is difficult to keep up. more >
2018 L&A Business and Technology Investments
- Author(s):
- Deborah M. Smallwood, Senior Partner
- Karen Furtado, Partner
- Mark A. Breading, Partner
- Karen Pauli, Principal
- Publication Date:
- March 27, 2018
- Number of Pages:
- 10
- Price:
- $995.00 USD
Life and annuity insurers continue to play out strategic and technology initiatives, many of which started in 2017 or earlier. Change is clearly the norm, not the exception. more >
2018 Commercial Lines Business and Technology Investments
- Author(s):
- Deborah M. Smallwood, Senior Partner
- Karen Furtado, Partner
- Mark A. Breading, Partner
- Karen Pauli, Principal
- Publication Date:
- March 22, 2018
- Number of Pages:
- 11
- Price:
- $995.00 USD
This report reflects the state of the industry technology investments, the business drivers, and the ongoing plans for specific projects for property/casualty commercial lines insurers. more >
2018 Personal Lines Business and Technology Investments
- Author(s):
- Deborah M. Smallwood, Senior Partner
- Karen Furtado, Partner
- Mark A. Breading, Partner
- Karen Pauli, Principal
- Publication Date:
- March 19, 2018
- Number of Pages:
- 11
- Price:
- $995.00 USD
This report reflects the state of the industry technology investments, the business drivers, and the ongoing plans for specific projects for property/casualty personal lines insurers. more >
2018 Strategic Initiatives: P&C Personal Lines
- Author(s):
- Karen Furtado, Partner
- Mark A. Breading, Partner
- Publication Date:
- February 22, 2018
- Number of Pages:
- 11
- Price:
- $995.00 USD
They are facing many headwinds, but P&C personal lines insurers are actively pursuing transformation. This SMA research report reveals insurers’ plans regarding 12 strategic initiatives, including traditional initiatives like expanding... more >
2018 Strategic Initiatives: Life & Annuities
- Author(s):
- Mark A. Breading, Partner
- Karen Pauli, Principal
- Publication Date:
- February 16, 2018
- Number of Pages:
- 10
- Price:
- $995.00 USD
L&A insurers are clearly ramping up their response to growth and operational challenges. This SMA research report reveals insurers’ plans regarding twelve strategic initiatives, including traditional initiatives like data and... more >
2018 Strategic Initiatives: P&C Commercial Lines
- Author(s):
- Deborah M. Smallwood, Senior Partner
- Mark A. Breading, Partner
- Publication Date:
- February 6, 2018
- Number of Pages:
- 14
- Price:
- $995.00 USD
Transformation is unquestionably underway in P&C commercial lines. This SMA research report reveals insurers’ plans regarding 12 strategic initiatives, including traditional initiatives like expanding distribution channels and modernizing core systems,... more >
Strategic Initiatives in Insurance: 2018 and Beyond
- Author(s):
- Deborah M. Smallwood, Senior Partner
- Mark A. Breading, Partner
- Publication Date:
- January 31, 2018
- Number of Pages:
- 14
- Price:
- $395.00 USD
Insurers are driving transformation through a series of major strategic initiatives – initiatives that span years and are central to their business strategies. more >
Data, Business Intelligence, and Analytics in Insurance – Agent View
- Author(s):
- Karen Pauli, Principal
- Publication Date:
- January 16, 2018
- Number of Pages:
- 17
- Price:
- $995.00 USD
Data and analytics initiatives are not just a priority for insurers. Agents and brokers are adopting and investing in capabilities as well. more >
Innovation is Mandatory: SMA Annual Innovation in Insurance Report
- Author(s):
- Deborah M. Smallwood, Senior Partner
- Publication Date:
- January 11, 2018
- Number of Pages:
- 13
- Price:
- $995.00 USD
Innovation is normalizing in business models and being woven into business strategies and plans, and insurers are figuring out how to create a culture of innovation. more >
2017 InsurTech Recap: The Momentum Continues to Build
- Author(s):
- Mark A. Breading, Partner
- Karen Pauli, Principal
- Publication Date:
- December 29, 2017
- Number of Pages:
- 22
- Price:
- $395.00 USD
This research report contains a collection of thirteen blogs published by SMA over the past year on the InsurTech movement. The report includes a recap of the year for InsurTech. more >
Winning With Convergence: The 5 Foundational Realities
- Author(s):
- Deborah M. Smallwood, Senior Partner
- Publication Date:
- December 22, 2017
- Number of Pages:
- 16
- Price:
- $395.00 USD
The insurance industry is in transformation, resulting in huge challenges for managing current operations while leveraging new capabilities from InsurTech, emerging tech, and digital. more >
The Emergence of Microservices: New Possibilities on the Horizon
- Author(s):
- Karen Furtado, Partner
- Publication Date:
- December 7, 2017
- Number of Pages:
- 4
- Price:
- $395.00 USD
Microservices are the latest capability that insurers are considering to address the new digital reality. This research brief provides an introduction to microservices and details how insurers are utilizing them... more >
Progress Toward a Connected World: A Compilation of Insurance Blogs
- Author(s):
- Deborah M. Smallwood, Senior Partner
- Mark A. Breading, Partner
- Karen Furtado, Partner
- Karen Pauli, Principal
- Publication Date:
- December 5, 2017
- Number of Pages:
- 37
- Price:
- $695.00 USD
This research report includes twenty-one blogs published by SMA over the past year on emerging technologies and the connected world. more >
Emerging Technologies in P&C: Insurer Strategies and Plans Through 2020
- Author(s):
- Mark A. Breading, Partner
- Publication Date:
- November 29, 2017
- Number of Pages:
- 12
- Price:
- $995.00 USD
This research report assesses thirteen emerging technologies in the context of P&C insurers’ progress and plans. more >
AI in P&C Insurance: Potential and Progress
- Author(s):
- Mark A. Breading, Partner
- Publication Date:
- November 9, 2017
- Number of Pages:
- 5
- Price:
- $395.00 USD
Artificial intelligence (AI) has big implications for the property/casualty industry. AI is not a single technology, but a whole series of related technologies, such as machine learning, text mining, natural... more >
Blockchain in Insurance: Awareness Grows, Activity Still Limited
- Author(s):
- Mark A. Breading, Partner
- Publication Date:
- October 25, 2017
- Number of Pages:
- 4
- Price:
- $395.00 USD
Blockchain technology is garnering headlines in both the tech and business worlds as a potential game-changer. more >
2017 SMA Summit: Winning With Convergence
- Author(s):
- Deborah M. Smallwood, Senior Partner
- Publication Date:
- October 5, 2017
- Number of Pages:
- 15
- Price:
- $995.00 USD
This research report provides highlights from all of the speakers and sessions of the SMA Summit event held in Boston, September 18, 2017. more >
InsurTech and Personal Lines: Examples, Use Cases, and Implications
- Author(s):
- Deborah M. Smallwood, Senior Partner
- Mark A. Breading, Partner
- Publication Date:
- October 4, 2017
- Number of Pages:
- 14
- Price:
- $995.00 USD
Data and Analytics in Life and Annuity: Addressing Customer Requirements with New Insights
- Author(s):
- Karen Pauli, Principal
- Publication Date:
- September 12, 2017
- Number of Pages:
- 12
- Price:
- $995.00 USD
L&A insurers have always had data and analytics skills within actuarial departments. However, as L&A insurers struggle to attract new customers, the lack of those capabilities in business units and... more >
Smart Cities and Insurance: Exploring the Implications
- Author(s):
- Mark A. Breading, Partner
- Publication Date:
- August 29, 2017
- Number of Pages:
- 15
- Price:
- $995.00 USD
The concept of smart cities is gaining momentum, and many cities around the world are developing smart city strategies and implementing specific projects. more >
Insurance Transformation: Looking 10 Years Back, Looking 10 Years Forward
- Author(s):
- Deborah M. Smallwood, Senior Partner
- Mark A. Breading, Partner
- Publication Date:
- August 4, 2017
- Number of Pages:
- 14
- Price:
- $395.00 USD
The world has changed dramatically in the last 10 years and is likely to change even more dramatically over the next 10. more >
The New Era of Analytics in Insurance: Leveraging the SMA Data and Analytics Spectrum
- Author(s):
- Mark A. Breading, Partner
- Karen Pauli, Principal
- Publication Date:
- July 27, 2017
- Number of Pages:
- 13
- Price:
- $995.00 USD
Business intelligence, advanced analytics, and data are integral to insurer’s success in the digital age. This report highlights how data and analytics have evolved by introducing an updated version of... more >
Data and Analytics in Insurance: P&C View Through 2020
- Author(s):
- Karen Pauli, Principal
- Publication Date:
- July 18, 2017
- Number of Pages:
- 20
- Price:
- $1,495.00 USD
This SMA report explores both the current state and future plans for data and analytics in the property and casualty industry in North America. more >
The Top 10 Best Practices in Insurance Innovation
- Author(s):
- Deborah M. Smallwood, Senior Partner
- Publication Date:
- July 13, 2017
- Number of Pages:
- 10
- Price:
- $395.00 USD
Some of the best innovation success stories are built out of the lessons learned from watching the attempts of others as they either falter or flourish. more >
Bridging to the Future With Core Systems Modernization
- Author(s):
- Karen Furtado, Partner
- Publication Date:
- June 6, 2017
- Number of Pages:
- 10
- Price:
- $995.00 USD
Four out of five insurers are actively investing in core systems modernization and replacement, which is one of the seven SMA Bridges to the Future. more >
InsurTech and Commercial Lines: A Surge of Activity and New Implications
- Author(s):
- Deborah M. Smallwood, Senior Partner
- Mark A. Breading, Partner
- Publication Date:
- May 25, 2017
- Number of Pages:
- 13
- Price:
- $995.00 USD
AI/Machine Learning in Insurance: A Force to be Reckoned With
- Author(s):
- Mark A. Breading, Partner
- Publication Date:
- April 6, 2017
- Number of Pages:
- 15
- Price:
- $995.00 USD
AI/machine learning is one of the top technology areas of interest for insurers today. This SMA research report takes a fresh look at the broad field of artificial intelligence, focusing... more >
Core Systems Purchasing Reaches the Tipping Point: What’s Hot – And What’s Not
- Author(s):
- Karen Furtado, Partner
- Publication Date:
- March 31, 2017
- Number of Pages:
- 10
- Price:
- $995.00 USD
Core Systems Purchasing Reaches the Tipping Point: What’s Hot – And What’s Not analyzes P&C insurers’ core systems buying decisions in 2016, their significance, and bigger changes still to come. more >
Fighting Fraud with Advanced Technology: Detection, Mitigation, and Prevention
- Author(s):
- Karen Pauli, Principal
- Publication Date:
- March 16, 2017
- Number of Pages:
- 10
- Price:
- $995.00 USD
This report gives insurers a picture of how anti-fraud measures are changing – and will continue to change – as technology advances. more >
2017 Emerging Tech Landscape: Implications for Insurance
- Author(s):
- Mark A. Breading, Partner
- Publication Date:
- February 28, 2017
- Number of Pages:
- 10
- Price:
- $995.00 USD
This report identifies four key trends in emerging technologies and discusses their implications for the insurance industry. more >
2017 InsurTech Landscape: Aligning to Business Strategies
- Author(s):
- Mark A. Breading, Partner
- Publication Date:
- February 23, 2017
- Number of Pages:
- 13
- Price:
- $995.00 USD
SMA has been actively engaged in the InsurTech movement through research, InsurTech clients, and involvement in related insurer strategies. more >
2017 Insurance Technology Priorities and Spending
- Author(s):
- Deborah M. Smallwood, Senior Partner
- Karen Furtado, Partner
- Mark A. Breading, Partner
- Karen Pauli, Principal
- Publication Date:
- February 9, 2017
- Number of Pages:
- 14
- Price:
- $995.00 USD
This report, part of SMA’s annual Insurance Ecosystem Research Series, reflects the state of the industry technology investments, the business drivers, and the ongoing plans for specific projects for property/casualty... more >
Insurers' 2017 Strategic Initiatives: The Convergence of Traditional and New Initiatives
- Author(s):
- Deborah M. Smallwood, Senior Partner
- Mark A. Breading, Partner
- Karen Furtado, Partner
- Karen Pauli, Principal
- Publication Date:
- January 26, 2017
- Number of Pages:
- 13
- Price:
- $995.00 USD
SMA has tracked and observed the strategic initiatives of insurers for many years. There are now distinct shifts underway – the convergence of new and traditional types of initiatives, the... more >
Insurance in Transformation: Building 7 Bridges to the Future
- Author(s):
- Deborah M. Smallwood, Senior Partner
- Karen Furtado, Partner
- Mark A. Breading, Partner
- Karen Pauli, Principal
- Publication Date:
- January 12, 2017
- Number of Pages:
- 10
- Price:
- $995.00 USD
In times of rapid evolution, it is imperative that organizations have clarity about the business actions they can take to get to the other side of a changed business environment. more >
SMA Top 10 Insurance Predictions for 2017
- Author(s):
- Mark A. Breading, Partner
- Karen Furtado, Partner
- Karen Pauli, Principal
- Publication Date:
- December 21, 2016
- Number of Pages:
- 8
- Price:
- $995.00 USD
2016 was a memorable year for insurance. Ongoing trends and game-changers are likely to make 2017 another year of transformation for insurance. more >
Agency-Carrier Connectivity: Agent View
- Author(s):
- Deborah M. Smallwood, Senior Partner
- Karen Pauli, Principal
- Publication Date:
- December 13, 2016
- Number of Pages:
- 16
- Price:
- $995.00 USD
Insurance agency automation has been the subject of tens of thousands of articles and studies. More recently, the discussions are about whether agents and brokers will survive InsurTech and even... more >
Emerging Technologies in L&A Insurance: 2016 and Beyond
- Author(s):
- Mark A. Breading, Partner
- Publication Date:
- December 8, 2016
- Number of Pages:
- 11
- Price:
- $995.00 USD
This research report assesses thirteen emerging technologies in the context of Life and Annuity insurers’ progress and plans. more >
Innovation in Insurance in 2016: The Coming of Age
- Author(s):
- Deborah M. Smallwood, Senior Partner
- Publication Date:
- December 6, 2016
- Number of Pages:
- 14
- Price:
- $995.00 USD
This is the fifth annual report on innovation from SMA, and is based on a survey of insurers and observations regarding market activities. more >
Agent-Carrier Connectivity: Personal Lines Insurers
- Author(s):
- Deborah M. Smallwood, Senior Partner
- Karen Pauli, Principal
- Publication Date:
- November 29, 2016
- Number of Pages:
- 17
- Price:
- $995.00 USD
Traditional personal lines product distribution is under full-blown assault by InsurTech. SMA research shows that 30% of the approximately 600 InsurTech startups being tracked are focused on disrupting and displacing... more >
Blockchain in Insurance: Insurer Progress and Plans
- Author(s):
- Mark A. Breading, Partner
- Publication Date:
- November 10, 2016
- Number of Pages:
- 11
- Price:
- $995.00 USD
Blockchain is a revolutionary technology that could fundamentally change the way business is conducted and result in the restructuring of major industries. more >
Bridging Today to Tomorrow: Seven Paths to Become a Next-Gen Insurer
- Author(s):
- Karen Furtado, Partner
- Publication Date:
- November 2, 2016
- Number of Pages:
- 10
- Price:
- $995.00 USD
At the 2016 SMA Annual Summit, SMA introduced the concept of insurers building bridges from today to their future state as part of the transformation to becoming a Next-Gen Insurer. more >
Agency-Carrier Connectivity: Commercial Lines Insurers
- Author(s):
- Karen Pauli, Principal
- Deborah M. Smallwood, Senior Partner
- Publication Date:
- October 25, 2016
- Number of Pages:
- 17
- Price:
- $995.00 USD
Commercial lines insurers are finding themselves in the midst of a hyper-competitive environment. New entrants, from the ranks of both the stalwart insurers and reinsurers and the start-ups leveraging leading... more >
Reflections on Emerging Tech and the Connected World
- Author(s):
- Mark A. Breading, Partner
- Publication Date:
- October 20, 2016
- Number of Pages:
- 26
- Price:
- $395.00 USD
Developments in emerging tech, the connected world, and InsurTech are progressing at a dizzying pace. And the implications for the insurance industry are significant. more >
The 2016 SMA Innovation in Action Awards: Solution Provider Case Studies
- Author(s):
- Karen Furtado, Partner
- Publication Date:
- October 6, 2016
- Number of Pages:
- 19
- Price:
- $1,495.00 USD
The annual SMA Innovation in Action Awards for Solution Providers are given to those solution providers whose innovative solutions or services are enabling insurers to make real progress in their... more >
The 2016 SMA Summit Recap
- Author(s):
- Deborah M. Smallwood, Senior Partner
- Publication Date:
- September 29, 2016
- Number of Pages:
- 14
- Price:
- $995.00 USD
This research report provides highlights from all of the speakers and sessions of the SMA Summit event held in Boston, Sept. 19, 2016. more >
The 2016 SMA Innovation in Action Awards: Insurer Case Studies
- Author(s):
- Karen Furtado, Partner
- Publication Date:
- September 19, 2016
- Number of Pages:
- 43
- Price:
- $2,500.00 USD
The annual SMA Innovation in Action Awards for Insurers are given to insurers of all types and sizes who are rethinking, reimagining, and reinventing the business of insurance. more >
Emerging Technologies in P&C Insurance: 2016 and Beyond
- Author(s):
- Mark A. Breading, Partner
- Publication Date:
- September 13, 2016
- Number of Pages:
- 11
- Price:
- $995.00 USD
This research report assesses thirteen emerging technologies in the context of P&C insurers’ progress and plans. more >
The InsurTech Universe: Understanding Company Positioning and Maturity
- Author(s):
- Mark A. Breading, Partner
- Jennifer Overhulse, Principal Owner, St. Nick Media
- Publication Date:
- August 31, 2016
- Number of Pages:
- 12
- Price:
- $995.00 USD
Tracking the activity and investments in the rapidly expanding InsurTech space is one thing. It is quite another for an individual insurer to assess which trends and companies are most... more >
Customer Engagement at the Digital Edge in Insurance
- Author(s):
- Mark A. Breading, Partner
- Mike Connor, Silicon Valley Insurance Accelerator
- Publication Date:
- August 23, 2016
- Number of Pages:
- 20
- Price:
- $1,495.00 USD
This research report explores the new digital ecosystems and participants emerging to disrupt customer engagement in insurance. more >
Maturing Technologies in Insurance: Agent/Broker View
- Author(s):
- Mark A. Breading, Partner
- Publication Date:
- August 2, 2016
- Number of Pages:
- 27
- Price:
- $995.00 USD
Advanced technologies such as mobile, cloud, analytics, social media, and collaboration are vital for agents and brokers. more >
The Changing Face of Claims: How Innovation Is Fueling Claims Transformation
- Author(s):
- Karen Furtado, Partner
- Karen Pauli, Principal
- Publication Date:
- July 28, 2016
- Number of Pages:
- 15
- Price:
- $1,495.00 USD
Claims is a major area of innovation in the insurance industry today, driven by claims executives’ pragmatic need to increase efficiency, reduce complexity, and improve the customer experience. more >
The Top 10 Ways Emerging Tech Will Transform Insurance
- Author(s):
- Mark A. Breading, Partner
- Karen Furtado, Partner
- Publication Date:
- July 12, 2016
- Number of Pages:
- 11
- Price:
- $995.00 USD
Emerging technologies are changing the world – and our research and work with insurers confirm that they will change the insurance industry in fundamental ways in the process. more >
Data and Analytics in P&C Insurance: 2016 and Beyond
- Author(s):
- Mark A. Breading, Partner
- Publication Date:
- June 30, 2016
- Number of Pages:
- 19
- Price:
- $1,495.00 USD
This SMA report explores both the current state and future plans for data and analytics in the property and casualty industry in North America. more >
Telematics in P&C Insurance: The Need to Move Beyond Pricing
- Author(s):
- Mark A. Breading, Partner
- Publication Date:
- June 23, 2016
- Number of Pages:
- 11
- Price:
- $995.00 USD
Telematics in P&C Insurance provides a snapshot of telematics/usage-based insurance programs in North America. Telematics for usage-based insurance continues to advance in North America, albeit at a measured pace. more >
Insurers' Core Systems Buying Trends
- Author(s):
- Karen Furtado, Partner
- Publication Date:
- June 7, 2016
- Number of Pages:
- 14
- Price:
- $1,495.00 USD
Core modernization is a major way that insurers are positioning for the future to support the new business models and products that are being developed and to leverage new data sources. more >
Agents and Producers in the Digital Era: Producer View
- Author(s):
- Mark A. Breading, Partner
- Monique Hesseling, Partner
- Publication Date:
- May 24, 2016
- Number of Pages:
- 11
- Price:
- $995.00 USD
Agents and other producers have been wondering for a while now how they fit into the new digital world of insurance. more >
Agents and Producers in the Digital Era: Insurer View
- Author(s):
- Mark A. Breading, Partner
- Monique Hesseling, Partner
- Publication Date:
- May 12, 2016
- Number of Pages:
- 9
- Price:
- $995.00 USD
The role of agents and producers is in transition as insurers become more digital and strive toward omni-channel operations. more >
2016 Insurance Technology Priorities and Spending
- Author(s):
- Deborah M. Smallwood, Senior Partner
- Karen Furtado, Partner
- Monique Hesseling, Partner
- Mark A. Breading, Partner
- Publication Date:
- February 18, 2016
- Number of Pages:
- 14
- Price:
- $995.00 USD
This report, part of SMA’s annual Insurance Ecosystem Research Series, reflects the state of the industry technology investments, the business drivers, and the ongoing plans for specific projects for property/casualty... more >
CRM in Insurance: New Visibility and Role in the Digital Age
- Author(s):
- Mark A. Breading, Partner
- Publication Date:
- February 11, 2016
- Number of Pages:
- 5
- Price:
- $395.00 USD
Customer Relationship Management (CRM) has a new lease on life in insurance. The intense focus on customer experience has resulted in a new appreciation for CRM solutions. more >
Insurance in the Connected World: Observations on Opportunities and Threats
- Author(s):
- Mark A. Breading, Partner
- Publication Date:
- February 4, 2016
- Number of Pages:
- 11
- Price:
- $995.00 USD
There is a widespread understanding that the evolving connected world has very significant implications for insurers. more >
Game Changers in Insurance: The Pace of Change Accelerates
- Author(s):
- Deborah M. Smallwood, Senior Partner
- Monique Hesseling, Partner
- Publication Date:
- January 28, 2016
- Number of Pages:
- 12
- Price:
- $995.00 USD
Insurers can no longer remain relatively isolated – the world is changing and the implications for the industry are huge. more >
Insurers' 2016 Strategic Initiatives: Advancing Industry Transformation
- Author(s):
- Deborah M. Smallwood, Senior Partner
- Karen Furtado, Partner
- Mark A. Breading, Partner
- Monique Hesseling, Partner
- Publication Date:
- January 21, 2016
- Number of Pages:
- 12
- Price:
- $995.00 USD
The insurance industry is in transformation. It is not always visible to those outside insurance, but many strategic initiatives are underway that are transforming individual companies and the industry at-large. more >
Insurance in 2015: A Pivotal Year
- Author(s):
- Deborah M. Smallwood, Senior Partner
- Mark A. Breading, Partner
- Publication Date:
- January 4, 2016
- Number of Pages:
- 4
- Price:
- $395.00 USD
This research brief contains SMA’s reflections on 2015, in the form of the top 10 trends that laid the foundation for the pivotal year and positioned the insurance industry for... more >
Innovation in Insurance: Continued Momentum and Making Impacts
- Author(s):
- Deborah M. Smallwood, Senior Partner
- Publication Date:
- December 15, 2015
- Number of Pages:
- 10
- Price:
- $995.00 USD
This report takes a look at the continuing progress of innovation, highlighting the increasing pace of adoption and the upward movement in maturity levels among insurers in the context of... more >
Emerging Technologies: Five Key Themes for Insurers
- Author(s):
- Mark A. Breading, Partner
- Publication Date:
- October 29, 2015
- Number of Pages:
- 14
- Price:
- $995.00 USD
The world is changing rapidly, and technology advancements are one of the major drivers of that change. more >
The 2015 SMA Innovation in Action Awards: Solution Provider Case Studies
- Author(s):
- Karen Furtado, Partner
- Publication Date:
- September 30, 2015
- Number of Pages:
- 44
- Price:
- $4,500.00 USD
The annual SMA Innovation in Action Awards for Solution Providers are given to solution providers within the insurance ecosystem that have successfully implemented innovative and transformational solutions that create real... more >
2015 SMA Summit Recap
- Publication Date:
- September 29, 2015
- Number of Pages:
- 10
- Price:
- $695.00 USD
Becoming a Next-Gen Insurer was the focus of the 2015 SMA Summit. A sold-out crowd gathered at the fourth annual SMA Summit held at the Boston Mandarin Oriental on September... more >
Emerging Technologies in L&A
- Author(s):
- Mark A. Breading, Partner
- Publication Date:
- September 21, 2015
- Number of Pages:
- 4
- Price:
- $395.00 USD
Emerging technologies have the potential to transform the life/annuity insurance industry, according to a recent SMA survey of insurance executives. more >
Emerging Technologies in P&C
- Author(s):
- Mark A. Breading, Partner
- Publication Date:
- September 21, 2015
- Number of Pages:
- 4
- Price:
- $395.00 USD
Emerging technologies have the potential to transform the property/casualty insurance industry, according to a recent SMA survey of insurance executives. more >
The 2015 SMA Innovation in Action Awards: Insurer Case Studies
- Author(s):
- Karen Furtado, Partner
- Publication Date:
- September 21, 2015
- Number of Pages:
- 50
- Price:
- $4,500.00 USD
The annual SMA Innovation in Action Awards for Insurers are given to insurers of all types and sizes that have successfully implemented innovative and transformational business and technology initiatives that... more >
P&C Core Systems Trends: Deal Analysis
- Author(s):
- Karen Furtado, Partner
- Publication Date:
- September 14, 2015
- Number of Pages:
- 5
- Price:
- $995.00 USD
The upward momentum in the acquisition of policy, billing, and claims systems by insurers looking to modernize is growing at an incredible rate. more >
The Impact of Emerging Technologies in Claims
- Author(s):
- Karen Furtado, Partner
- Publication Date:
- July 30, 2015
- Number of Pages:
- 7
- Price:
- $995.00 USD
SMA has identified three top emerging technologies for use in claims: drones and aerial imagery, artificial intelligence, and the Internet of Things (IoT). more >
Mobile Technologies in Insurance
- Author(s):
- Mark A. Breading, Partner
- Publication Date:
- July 28, 2015
- Number of Pages:
- 4
- Price:
- $695.00 USD
Mobile technology usage is becoming more widespread in insurance, but there are many opportunities to continue expanding into new areas and functions. more >
Core Transformation: Top 10 Success Factors
- Author(s):
- Karen Furtado, Partner
- Publication Date:
- July 16, 2015
- Number of Pages:
- 8
- Price:
- $995.00 USD
Core transformation is especially vital because core systems (policy, billing, and claims) shape an insurer’s operations and business models in addition to providing critical core functionality. more >
Collaboration Technologies in Insurance
- Author(s):
- Mark A. Breading, Partner
- Publication Date:
- July 9, 2015
- Number of Pages:
- 4
- Price:
- $695.00 USD
The class of technologies referred to as collaboration technologies has expanded, matured, and enjoyed increased usage in insurance. more >
Maturing Technologies in Insurance
- Author(s):
- Mark A. Breading, Partner
- Publication Date:
- June 11, 2015
- Number of Pages:
- 3
- Price:
- $695.00 USD
Insurers have been investing in a key set of advanced technologies for several years, including mobile, cloud, analytics, social media, and collaboration. more >
Next-Gen Insurer: 2015 Update – The Journey Continues
- Author(s):
- Deborah M. Smallwood, Senior Partner
- Publication Date:
- May 20, 2015
- Number of Pages:
- 13
- Price:
- $995.00 USD
Since the 2014 publication of SMA’s groundbreaking report, Next-Gen Insurer: Fueled by Innovation, the pace of change has continued to intensify and gain momentum. more >
Customer Experience in Insurance: Insurer Strategies, Plans, and Progress
- Author(s):
- Mark A. Breading, Partner
- Monique Hesseling, Partner
- Publication Date:
- April 23, 2015
- Number of Pages:
- 23
- Price:
- $995.00 USD
The customer and agent experience remains a hot topic in insurance. This research report assesses the progress that insurers have made in improving the experience, investigating areas such as channel... more >
Claims Transformation: The Journey Beyond Modernization
- Author(s):
- Karen Furtado, Partner
- Denise Garth, Partner
- Publication Date:
- March 31, 2015
- Number of Pages:
- 9
- Price:
- $995.00 USD
This report, the first in SMA’s thought leadership series on claims transformation, examines the need for changes in the end-to-end claims process, starting but not ending with claims system modernization. more >
Unified Digital Strategy: Succeeding in the Digital Revolution
- Author(s):
- Denise Garth, Partner
- Publication Date:
- March 17, 2015
- Number of Pages:
- 23
- Price:
- $995.00 USD
This report provides a deeper look into the Unified Digital Strategy component of the Digital Insurer Framework. more >
2015 Insurance Technology Priorities and Spending
- Author(s):
- Deborah M. Smallwood, Senior Partner
- Mark A. Breading, Partner
- Publication Date:
- February 27, 2015
- Number of Pages:
- 14
- Price:
- $1,495.00 USD
This report, part of SMA’s annual Insurance Ecosystem Research Series, reflects the state of the industry technology investments, the business drivers, and the ongoing plans for specific projects for property... more >
SMA Top 10 Imperatives for Insurers – 2015
- Author(s):
- Deborah M. Smallwood, Senior Partner
- Mark A. Breading, Partner
- Karen Furtado, Partner
- Denise Garth, Partner
- Mary Ann Garwood, Partner
- Monique Hesseling, Partner
- Publication Date:
- February 24, 2015
- Number of Pages:
- 21
- Price:
- $995.00 USD
This research report presents SMA’s sixth annual look at the Top 10 Imperatives for Insurers. The list of SMA’s Top 10 Imperatives articulates the key areas that insurers should have... more >
Innovation Maturity in Insurance: Enabling the Next-Gen Insurer
- Author(s):
- Denise Garth, Partner
- Guy Fraker, Guest Author
- Publication Date:
- February 19, 2015
- Number of Pages:
- 14
- Price:
- $995.00 USD
This report provides a framework to help insurers assess their current innovation maturity level compared to where they want to be. more >
Policy Administration: P&C Plans and Priorities
- Author(s):
- Karen Furtado, Partner
- Publication Date:
- February 10, 2015
- Number of Pages:
- 24
- Price:
- $1,495.00 USD
This report, part of SMA's series on policy administration trends in the insurance industry, highlights both the progress that insurers have made toward modern PAS solutions and the lessons learned... more >
The Changing Auto Insurance Landscape: Influencers Driving Disruption and Change
- Author(s):
- Denise Garth, Partner
- Publication Date:
- January 29, 2015
- Number of Pages:
- 14
- Price:
- $995.00 USD
This research looks at the change and disruption that is greatly affecting auto insurance due to the convergence of multiple influencers, including the shared economy, connected cars, Google and Apple... more >
MGA Market Sizing Report:US Commercial Lines Program Business
- Author(s):
- Deborah M. Smallwood, Senior Partner
- Publication Date:
- January 27, 2015
- Number of Pages:
- 47
- Price:
- $4,500.00 USD
Historically, research on MGAs has not been widely undertaken, yet both MGAs and program business serve critical roles in the P&C industry. more >
2015 Strategic Initiatives: Making sense of the shifts
- Author(s):
- Deborah M. Smallwood, Senior Partner
- Karen Furtado, Partner
- Denise Garth, Partner
- Monique Hesseling, Partner
- Publication Date:
- January 15, 2015
- Number of Pages:
- 11
- Price:
- $995.00 USD
The insurance industry has been investing in strategic initiatives for decades. For the past six years, SMA has been tracking and supporting the industry’s evolving maturity in our research and... more >
The Digital Insurer: A Framework for Enterprise Capabilities in the Digital Age
- Author(s):
- Mark A. Breading, Partner
- Monique Hesseling, Partner
- Publication Date:
- December 17, 2014
- Number of Pages:
- 13
- Price:
- $995.00 USD
Insurers are striving to develop digital enterprise capabilities. The imperative today is to bring together all the individual digital capabilities into a unifying framework, resulting in a holistic approach to... more >
Innovation in Insurance: Expanding Focus and Growing Momentum
- Author(s):
- Deborah M. Smallwood, Senior Partner
- Denise Garth, Partner
- Publication Date:
- November 12, 2014
- Number of Pages:
- 16
- Price:
- $995.00 USD
This research takes a new look at the continuing progress in and around innovation, highlighting an expanding focus and accelerating momentum. more >
Customer Acquisition in Life and Annuities: Enabling Producers with Advanced Technology Solutions
- Author(s):
- Mark A. Breading, Partner
- Publication Date:
- November 3, 2014
- Number of Pages:
- 26
- Price:
- $1,495.00 USD
This SMA report assesses how L&A insurers are enhancing their technology capabilities to improve customer acquisition. more >
Crowdsourcing and Open Innovation: Powering the Sharing Economy
- Author(s):
- Denise Garth, Partner
- Publication Date:
- October 31, 2014
- Number of Pages:
- 12
- Price:
- $995.00 USD
The evolution of mankind and society has always been based on knowledge, expertise, collaboration, and good ideas. more >
Data and Analytics in Insurance: L&A Insurer Strategic Priorities and Operational Plans Through 2016
- Author(s):
- Mark A. Breading, Partner
- Denise Garth, Partner
- Publication Date:
- October 23, 2014
- Number of Pages:
- 25
- Price:
- $995.00 USD
This SMA report explores both the current state and future plans for data and analytics in the life and annuity industry in North America. more >
Emerging Technologies: Reshaping the Next-Gen Insurer
- Author(s):
- Denise Garth, Partner
- Publication Date:
- October 14, 2014
- Number of Pages:
- 30
- Price:
- $1,495.00 USD
Current technologies, along with the growing proliferation of emerging technologies, are now considered some of the greatest agents of change since the introduction of the Internet. more >
2014 SMA Summit Recap
- Author(s):
- Deborah M. Smallwood, Senior Partner
- Publication Date:
- October 1, 2014
- Number of Pages:
- 7
- Price:
- $95.00 USD
The theme for the 2014 SMA Summit was The Innovation Journey: cultivate – activate – accelerate. more >
2014 Innovation in Action ... Insurer Highlights
- Author(s):
- Karen Furtado, Partner
- Publication Date:
- September 29, 2014
- Number of Pages:
- 35
- Price:
- $4,500.00 USD
Each year SMA recognizes several insurers and solution providers that demonstrate real progress in transforming and deploying next-generation technology for advantage. more >
Big Data in Insurance: Insurer Priorities, Projects, and Investment Plans for 2014 and Beyond
- Author(s):
- Mark A. Breading, Partner
- Denise Garth, Partner
- Publication Date:
- September 10, 2014
- Number of Pages:
- 31
- Price:
- $1,495.00 USD
Big data is clearly a hot topic in insurance, but how far along is the industry in capitalizing on this technology approach? This SMA research report evaluates the current state... more >
Big Data in Insurance: Emerging Trends in Organization and Technology
- Author(s):
- Denise Garth, Partner
- Mark A. Breading, Partner
- Publication Date:
- September 10, 2014
- Number of Pages:
- 13
- Price:
- $995.00 USD
Many insurers have invested in data, business intelligence, and analytics – and have had success with different initiatives that touch different areas of the business. more >
The Shifting Competitive Landscape: A New Breed of Industry Challengers
- Author(s):
- Denise Garth, Partner
- Publication Date:
- August 28, 2014
- Number of Pages:
- 15
- Price:
- $995.00 USD
Historically, the insurance industry has assessed its competition by looking at those companies within the industry that directly compete and sell in the same market segments, offer similar products, use... more >
Managing Policy Documents: Trends in Using Policy Administration Systems (PAS) and Customer Communications Management (CCM)
- Author(s):
- Mark A. Breading, Partner
- Karen Furtado, Partner
- Publication Date:
- August 6, 2014
- Number of Pages:
- 8
- Price:
- $395.00 USD
Many insurers are faced with determining the best approach for producing and delivering policy related documents to customers. more >
The Internet of Things: Creating a Connected World
- Author(s):
- Denise Garth, Partner
- Publication Date:
- July 31, 2014
- Number of Pages:
- 15
- Price:
- $995.00 USD
The future will be the cloud of things, the cloud of everything. The Internet of Things is transforming our digital environment from static and point-in-time to a dynamic, real-time, actionable... more >
Data and Analytics in Insurance: P&C Insurer Strategic Priorities and Operational Plans for 2014 and Beyond
- Author(s):
- Mark A. Breading, Partner
- Denise Garth, Partner
- Publication Date:
- June 18, 2014
- Number of Pages:
- 26
- Price:
- $995.00 USD
This SMA report explores both the current state and future plans for data and analytics in the property and casualty industry in North America. more >
Improving the Customer Experience Through Communications and Document Management
- Author(s):
- Mark A. Breading, Partner
- Publication Date:
- May 29, 2014
- Number of Pages:
- 24
- Price:
- $995.00 USD
This SMA research report assesses how P&C and L&A insurers in North America are leveraging customer communications and document management to enhance the customer experience. more >
SMA 2014 Insurance Ecosystem: P&C Insurer Business Applications and Technology Projects
- Author(s):
- Karen Furtado, Partner
- Deborah M. Smallwood, Senior Partner
- Publication Date:
- April 25, 2014
- Number of Pages:
- 25
- Price:
- $995.00 USD
This report, part of SMA’s annual Insurance Ecosystem Research Series, highlights key project priorities for property and casualty insurers in North America. more >
The Next-Gen Insurer: Fueled by Innovation
- Author(s):
- Deborah M. Smallwood, Senior Partner
- Denise Garth, Partner
- Publication Date:
- April 11, 2014
- Number of Pages:
- 22
- Price:
- $2,495.00 USD
Innovation is no longer just a nice-to-have initiative. It has become a must-have, strategic, core mandate that will define a new era of winners (and losers). more >
State of Commercial Markets Underwriting Automation
- Author(s):
- Deborah M. Smallwood, Senior Partner
- Publication Date:
- March 18, 2014
- Number of Pages:
- 24
- Price:
- $995.00 USD
This research report investigates the state of commercial markets underwriting automation in the insurance industry. It examines the understanding and attitudes in all segments of the commercial lines business, ranging... more >
2014 Insurance Ecosystem: L&A Insurer Business Applications and Technology Projects
- Author(s):
- Mark A. Breading, Partner
- Publication Date:
- March 7, 2014
- Number of Pages:
- 16
- Price:
- $995.00 USD
This report, part of SMA’s annual Insurance Ecosystem Research Series, highlights key project priorities for life and annuity insurers in North America. more >
The New Face of M&A: Dawn of Next-Gen Insurer Business Models
- Author(s):
- Denise Garth, Partner
- Publication Date:
- March 2, 2014
- Number of Pages:
- 9
- Price:
- $995.00 USD
There is a new trend in M&A in the industry, and technology companies are becoming a part of the M&A fabric. more >
Google and Insurance: Far Reaching Implications
- Author(s):
- Denise Garth, Partner
- Publication Date:
- January 31, 2014
- Number of Pages:
- 8
- Price:
- $995.00 USD
Google has really ratcheted up the innovation momentum they started 2-3 years ago by broadening their digital, mobile, and data presence, and in doing so has raised the potential impact... more >
2014 Insurance Ecosystem: Insurer Technology Spending, Drivers, and Projects
- Author(s):
- Deborah M. Smallwood, Senior Partner
- Karen Furtado, Partner
- Mark A. Breading, Partner
- Mary Ann Garwood, Partner
- Publication Date:
- January 23, 2014
- Number of Pages:
- 13
- Price:
- $1,495.00 USD
This report, part of SMA’s annual Insurance Ecosystem Research Series, addresses IT spending patterns in the North American property and casualty and life and annuities insurance industry. more >
Policy Administration: L&A Plans and Priorities
- Author(s):
- Karen Furtado, Partner
- Publication Date:
- December 30, 2013
- Number of Pages:
- 25
- Price:
- $1,495.00 USD
This SMA research report, Policy Administration: L&A Plans and Priorities, explores the current state of PAS systems, looks at what is influencing buying criteria, and examines the status of PAS implementations. more >
SMA Top 10 Imperatives for Insurers – 2014
- Author(s):
- Deborah M. Smallwood, Senior Partner
- Karen Furtado, Partner
- Mark A. Breading, Partner
- Mary Ann Garwood, Partner
- Publication Date:
- December 19, 2013
- Number of Pages:
- 13
- Price:
- $95.00 USD
This research report presents SMA’s fifth annual look at the Top 10 Imperatives for Insurers. This year we’ve not only closely scrutinized and updated each of the Top 10, we’ve... more >
Next-Gen Technology Trends: New Opportunities and Challenges for Insurers
- Author(s):
- Deborah M. Smallwood, Senior Partner
- Karen Furtado, Partner
- Mark A. Breading, Partner
- Mary Ann Garwood, Partner
- Publication Date:
- November 29, 2013
- Number of Pages:
- 8
- Price:
- $395.00 USD
This research brief identifies five next generation technologies that are currently having the greatest impact on the insurance industry. more >
IT Budget and Spending Realities and Trends in the North American P&C Insurance Industry
- Author(s):
- Deborah M. Smallwood, Senior Partner
- Publication Date:
- November 14, 2013
- Number of Pages:
- 17
- Price:
- $995.00 USD
Spending on information technology-based solutions in the insurance industry is healthy. Insurers are exploiting technology for market advantage and addressing the modernization of existing systems and architectures. more >
Innovation in Insurance: From Strategy to Execution
- Author(s):
- Deborah M. Smallwood, Senior Partner
- Publication Date:
- October 15, 2013
- Number of Pages:
- 7
- Price:
- $395.00 USD
This research brief highlights how 2013 has been a breakthrough year for innovation in the insurance industry. more >
Innovation in the Insurance Customer Experience: Examples and Guiding Principles
- Author(s):
- Mark A. Breading, Partner
- Publication Date:
- October 7, 2013
- Number of Pages:
- 5
- Price:
- $395.00 USD
Transforming the customer experience is one of the top imperatives insurers are pursuing to create differentiating strategies. more >
2013 SMA Summit Recap
- Author(s):
- Deborah M. Smallwood, Senior Partner
- Publication Date:
- October 3, 2013
- Number of Pages:
- 3
- Price:
- $95.00 USD
“What is innovative today will be expected tomorrow,” is a powerful insight, quoted from one of the roundtable breakout groups during the 2013 SMA Summit at the Mandarin Oriental in... more >
2013 Innovation in Action … Insurer Highlights
- Author(s):
- Karen Furtado, Partner
- Publication Date:
- September 18, 2013
- Number of Pages:
- 46
- Price:
- $4,500.00 USD
Each year SMA recognizes several insurers and solution providers that demonstrate real progress in deploying next-generation technology for advantage. more >
Innovation in the Insurance Customer Experience: Strategic Considerations for Insurers
- Author(s):
- Mark A. Breading, Partner
- Publication Date:
- August 26, 2013
- Number of Pages:
- 6
- Price:
- $395.00 USD
Many insurers are making improved customer experiences a centerpiece of their strategy, and are discovering that innovation plays a key role in their transformation to a customer-centric enterprise. more >
Policy Administration: P&C Plans and Priorities
- Author(s):
- Karen Furtado, Partner
- Publication Date:
- July 26, 2013
- Number of Pages:
- 30
- Price:
- $1,495.00 USD
This SMA research report, Policy Administration: P&C Plans and Priorities, explores the current state of PAS systems, looks at what is influencing buying criteria, and examines the status of PAS implementations. more >
MarketIntel Series: 3Q2013 WatchPoint Report
- Author(s):
- Neil Rekhi, Guest Author
- Deborah M. Smallwood, Senior Partner
- Publication Date:
- July 24, 2013
- Number of Pages:
- 20
- Price:
- $1,495.00 USD
SMA believes that market intelligence is critical for both insurers and solution providers. These insights are essential for strategy and planning. more >
Product Development: Insurer Plans and Priorities
- Author(s):
- Karen Furtado, Partner
- Publication Date:
- July 15, 2013
- Number of Pages:
- 28
- Price:
- $1,495.00 USD
The pressure is on. Now more than ever, insurers are focusing on improving their capabilities for implementing new products and product changes. more >
Data and Analytics in Insurance: L&A Plans & Priorities for 2013 and Beyond
- Author(s):
- Mark A. Breading, Partner
- Publication Date:
- June 17, 2013
- Number of Pages:
- 26
- Price:
- $995.00 USD
This SMA report explores both the current state and future plans for data and analytics in the life and annuity industry, highlighting meaningful differences between individual and group, and differences... more >
Telematics/Usage-Based Insurance: Implications for Agents
- Author(s):
- Mark A. Breading, Partner
- Richard Welch, Guest Author
- Publication Date:
- June 12, 2013
- Number of Pages:
- 7
- Price:
- $995.00 USD
Much has been written about the implications of usage-based insurance for insurance companies and consumers, but little attention has been paid to the implications for agents. more >
Distribution Management: Portal Insights
- Author(s):
- Deborah M. Smallwood, Senior Partner
- Mary Ann Garwood, Partner
- Publication Date:
- May 22, 2013
- Number of Pages:
- 9
- Price:
- $995.00 USD
Agility is the watchword for the next decade. There is no question that portals are playing a key role in distinguishing the leaders and driving competitive advantage. more >
Data and Analytics in Insurance: P&C Plans and Priorities for 2013 and Beyond
- Author(s):
- Mark A. Breading, Partner
- Publication Date:
- May 3, 2013
- Number of Pages:
- 26
- Price:
- $995.00 USD
This SMA report explores both the current state and future plans for data and analytics in the property and casualty industry, highlighting meaningful differences between personal and commercial lines, and... more >
Distribution Management: Connectivity Plans and Priorities
- Author(s):
- Deborah M. Smallwood, Senior Partner
- Mary Ann Garwood, Partner
- Publication Date:
- March 6, 2013
- Number of Pages:
- 24
- Price:
- $995.00 USD
The effectiveness of connectivity between insurers and their distribution partners continues to be a critical factor for competitive advantage. more >
Top 10 Mobile Trends in Insurance 2013
- Author(s):
- Mark A. Breading, Partner
- Publication Date:
- February 28, 2013
- Number of Pages:
- 6
- Price:
- $395.00 USD
SMA research finds that mobile technologies are one of the hottest areas of investment for insurers in 2013. more >
Telematics/Usage-Based Insurance: Progressive’s Licensing Announcement
- Author(s):
- Mark A. Breading, Partner
- Richard Welch, Guest Author
- Publication Date:
- February 26, 2013
- Number of Pages:
- 5
- Price:
- $995.00 USD
This research brief, the third in SMA’s Telematics/Usage-Based Insurance Series, presents SMA’s insights on the recent licensing announcement by Progressive Insurance. more >
Telematics/Usage-Based Insurance: Insurer Priorities and Plans
- Author(s):
- Richard Welch, Guest Author
- Mark A. Breading, Partner
- Publication Date:
- February 15, 2013
- Number of Pages:
- 23
- Price:
- $1,495.00 USD
Usage-based insurance (UBI) is poised to transform the personal auto insurance market over the next 5-10 years. more >
Investing for Advantage: 2013 Insurance Ecosystem
- Author(s):
- Deborah M. Smallwood, Senior Partner
- Karen Furtado, Partner
- Mark A. Breading, Partner
- Mary Ann Garwood, Partner
- Publication Date:
- January 31, 2013
- Number of Pages:
- 13
- Price:
- $1,495.00 USD
This report, part of SMA’s annual Insurance Ecosystem Research Series, addresses IT spending patterns in the North American property and casualty and life and annuities insurance industry. more >
SMA Top 10 Imperatives for Insurers - 2013
- Author(s):
- Deborah M. Smallwood, Senior Partner
- Karen Furtado, Partner
- Mark A. Breading, Partner
- Mary Ann Garwood, Partner
- Publication Date:
- January 23, 2013
- Number of Pages:
- 7
- Price:
- $95.00 USD
This research report presents SMA’s annual look at the Top 10 Imperatives for Insurers. These imperatives have been defined using SMA’s research and analysis as well as the insight gained... more >
Telematics/Usage-Based Insurance
- Author(s):
- Richard Welch, Guest Author
- Mark A. Breading, Partner
- Publication Date:
- November 30, 2012
- Number of Pages:
- 11
- Price:
- $995.00 USD
Any company with a stake in the personal auto insurance business must recognize that usage-based insurance (UBI) is a market disrupting force that will have a major impact over the... more >
Data and Analytics in Insurance
- Author(s):
- Mark A. Breading, Partner
- Publication Date:
- October 1, 2012
- Number of Pages:
- 27
- Price:
- $995.00 USD
This SMA report explores both the current state and future plans for data and analytics in the life and annuity industry, highlighting meaningful differences between individual and group lines, and... more >
Innovation in Insurance
- Author(s):
- Deborah M. Smallwood, Senior Partner
- Publication Date:
- September 24, 2012
- Number of Pages:
- 7
- Price:
- $395.00 USD
Is innovation really happening in insurance? This SMA Research Brief tackles that question head on, based on a recent SMA survey and innovation discussions with insurers. more >
Data and Analytics in Insurance
- Author(s):
- Mark A. Breading, Partner
- Publication Date:
- September 10, 2012
- Number of Pages:
- 26
- Price:
- $995.00 USD
This SMA report explores both the current state and future plans for data and analytics in the property and casualty industry, highlighting meaningful differences between personal and commercial lines, and... more >
Ideation and Crowdsourcing Power
- Author(s):
- Karen Furtado, Partner
- Publication Date:
- July 27, 2012
- Number of Pages:
- 5
- Price:
- $395.00 USD
In today’s supercharged competitive world, it is critically important for insurers to find a way to capitalize on the expertise and creativity of their employees and the external market. more >
Data and Analytics in Insurance
- Author(s):
- Mark A. Breading, Partner
- Publication Date:
- July 17, 2012
- Number of Pages:
- 27
- Price:
- $1,495.00 USD
Data and analytics are taking center stage in insurance with the potential to reshape the industry. more >
The Management of Policy Documents: What Software Option is Best for Your Company?
- Author(s):
- Mark A. Breading, Partner
- Karen Furtado, Partner
- Publication Date:
- July 12, 2012
- Number of Pages:
- 8
- Price:
- $395.00 USD
Next generation technology advancements have ushered in a wave of new distribution and interaction channels, creating requirements for e-delivery that further complicate the already complex world of forms and document management. more >
Claims Transformation
- Author(s):
- Karen Furtado, Partner
- Publication Date:
- June 11, 2012
- Number of Pages:
- 32
- Price:
- $1,495.00 USD
The transformation of claims operations is well underway in some insurance organizations and just getting started in others. more >
The Paper to Digital Transformation in Insurance
- Author(s):
- Mark A. Breading, Partner
- Publication Date:
- April 13, 2012
- Number of Pages:
- 29
- Price:
- $995.00 USD
The paper-intensive insurance industry is undergoing a long transition to digital. This research report investigates which areas of the insurance business have made the most progress in reducing paper and... more >
Mobile and Social for Insurance: The Buzz to Bizz Gap
- Author(s):
- Mark A. Breading, Partner
- Publication Date:
- April 5, 2012
- Number of Pages:
- 6
- Price:
- $95.00 USD
While social media and mobile are two very different ‘animals’, they frequently get lumped into the same conversational bucket. more >
SMA 2012 Top 10 Imperatives
- Author(s):
- Deborah M. Smallwood, Senior Partner
- Karen Furtado, Partner
- Mark A. Breading, Partner
- Mary Ann Garwood, Partner
- Publication Date:
- March 30, 2012
- Number of Pages:
- 15
- Price:
- $95.00 USD
This research report presents SMA’s annual look at the Top 10 Imperatives for Insurers. These imperatives have been defined using SMA’s research and analysis as well as the insight gained... more >
New Perspectives on Mobile Technologies for Insurance
- Author(s):
- Mark A. Breading, Partner
- Publication Date:
- February 29, 2012
- Number of Pages:
- 4
- Price:
- $95.00 USD
This SMA Research Brief takes a concise look at the status of mobile apps in the insurance industry. more >
Underwriting Automation
- Author(s):
- Deborah M. Smallwood, Senior Partner
- Publication Date:
- February 20, 2012
- Number of Pages:
- 30
- Price:
- $1,495.00 USD
This report is part of a series of SMA research reports on specific insurance capability areas in the North American insurance industry. more >
2012 Insurance Ecosystem: Positioning for Growth
- Author(s):
- Deborah M. Smallwood, Senior Partner
- Karen Furtado, Partner
- Mark A. Breading, Partner
- Mary Ann Garwood, Partner
- Publication Date:
- January 31, 2012
- Number of Pages:
- 13
- Price:
- $1,495.00 USD
This report, part of SMA's annual Insurance Ecosystem Research Series, addresses IT spending patterns in the North American property and casualty and life and annuities insurance industry. more >
The Mobile Technology Universe
- Author(s):
- Mark A. Breading, Partner
- Publication Date:
- December 6, 2011
- Number of Pages:
- 13
- Price:
- $995.00 USD
Insurers were early adopters of mobile technologies for basic communications, but what is the current state of the art in the industry? This research report addresses that question, assessing the... more >
The Role of Social Media in Insurance
- Author(s):
- Karen Furtado, Partner
- Publication Date:
- October 7, 2011
- Number of Pages:
- 16
- Price:
- $995.00 USD
Social media is a pervasive movement that is reshaping society and business – but does it really matter to insurers? This research report offers a different view than many by... more >
CCM & ECM: Insurer Capabilities and Solution Provider Alignment
- Author(s):
- Mark A. Breading, Partner
- Publication Date:
- August 31, 2011
- Number of Pages:
- 23
- Price:
- $995.00 USD
The insurance industry in North America invests significant resources and IT spending on improving customer communications and better managing documents and information content. more >
Policy Administration Systems: Positioning for the Future
- Author(s):
- Karen Furtado, Partner
- Publication Date:
- July 8, 2011
- Number of Pages:
- 28
- Price:
- $1,495.00 USD
Policy Administrations System (PAS) implementations and conversions are expensive, resource intensive, and time consuming. Increasing competitive pressures and continuing economic challenges are prompting many P&C and L&A insurers to look... more >
CCM & ECM: Agent Priorities and Plans
- Author(s):
- Deborah M. Smallwood, Senior Partner
- Mark A. Breading, Partner
- Publication Date:
- January 21, 2011
- Number of Pages:
- 30
- Price:
- $995.00 USD
This report addresses the business drivers, priorities, and IT spending plans of agents and brokers for CCM and ECM. more >
Mastering Commercial Lines Automation
- Author(s):
- Deborah M. Smallwood, Senior Partner
- Publication Date:
- January 10, 2011
- Number of Pages:
- 8
- Price:
- $95.00 USD
This SMA Insights Research Brief looks at advances that are being made in the automation of commercial lines. more >
Next Generation Technology Trends
- Author(s):
- Deborah M. Smallwood, Senior Partner
- Publication Date:
- January 3, 2011
- Number of Pages:
- 8
- Price:
- $95.00 USD
This SMA Insights Research Brief looks at the five next generation technology trends that are now having the most impact on the insurance industry and will continue to be of... more >
CCM & ECM: Insurer Buying Behavior
- Author(s):
- Deborah M. Smallwood, Senior Partner
- Mark A. Breading, Partner
- Publication Date:
- January 3, 2011
- Number of Pages:
- 46
- Price:
- $1,495.00 USD
Business drivers and IT solution implementation for CCM and ECM solutions varies considerably by insurer size (tier) and major line of business. more >
CCM & ECM: Insurer Priorities and Plans
- Author(s):
- Deborah M. Smallwood, Senior Partner
- Mark A. Breading, Partner
- Publication Date:
- January 3, 2011
- Number of Pages:
- 28
- Price:
- $995.00 USD
Insurers in North America spend $7 Billion per year on the inter-related areas of customer communications management (CCM) and enterprise content management (ECM). more >
Life and Annuity Ecosystem: Riding the Wave
- Author(s):
- Deborah M. Smallwood, Senior Partner
- Mark A. Breading, Partner
- Mary Ann Garwood, Partner
- Publication Date:
- November 11, 2010
- Number of Pages:
- 19
- Price:
- $995.00 USD
As part of the SMA Insurance Ecosystem Research Series, this report is a first-of-a-kind detailed analysis of IT spending patterns in the North American life and annuity insurer environment. more >
Social Media in Insurance
- Author(s):
- Timothy Radwanski, Guest Author
- Karen Furtado, Partner
- Publication Date:
- August 16, 2010
- Number of Pages:
- 14
- Price:
- $995.00 USD
Social Media in Insurance provides a fresh, different perspective on this sizzling topic. The report explores how and where social media fits in insurance and presents guidelines for planning and... more >
Insight on the Future of Insurance
- Author(s):
- Mark A. Breading, Partner
- Publication Date:
- July 13, 2010
- Number of Pages:
- 18
- Price:
- $995.00 USD
Insight on the Future of Insurance provides a visionary view, using a 10-year time horizon, of how advances in information & communication technology (I&CT) will alter the landscape, and describes... more >
Distribution Pathways
- Author(s):
- Karen Furtado, Partner
- Mark A. Breading, Partner
- Publication Date:
- June 9, 2010
- Number of Pages:
- 19
- Price:
- $1,495.00 USD
Distribution Pathways reports on the business and technology capabilities and discusses solution options for the distribution capability in the property and casualty insurance industry. more >
Distribution Dynamics
- Author(s):
- Karen Furtado, Partner
- Mark A. Breading, Partner
- Publication Date:
- May 24, 2010
- Number of Pages:
- 17
- Price:
- $1,495.00 USD
Distribution Dynamics reports on the current state of insurance distribution and discusses functional maturity and IT investment. more >
Insurance Ecosystem: Fronting the Wave
- Author(s):
- Karen Furtado, Partner
- Mark A. Breading, Partner
- Publication Date:
- April 23, 2010
- Number of Pages:
- 13
- Price:
- $995.00 USD
This research report assesses the business drivers, IT spending patterns and IT approaches of insurance agencies in North America. more >
SMA Top 10 Imperatives
- Author(s):
- Deborah M. Smallwood, Senior Partner
- Karen Furtado, Partner
- Mark A. Breading, Partner
- Mary Ann Garwood, Partner
- Publication Date:
- March 15, 2010
- Number of Pages:
- 16
- Price:
- $95.00 USD
This research report presents srategic insights on the key initiatives all insurers should be considering - the "must haves" for charting a course to recovery. more >
Insurance Ecosystem: Supporting the Wave
- Author(s):
- Karen Furtado, Partner
- Mark A. Breading, Partner
- Publication Date:
- February 11, 2010
- Number of Pages:
- 19
- Price:
- $1,495.00 USD
This report profiles the North American IT solution provider marketplace to assess how it is evolving to meet the needs of property and casualty insurers. more >
Insurance Ecosystem: Catching the Wave
- Author(s):
- Deborah M. Smallwood, Senior Partner
- Mary Ann Garwood, Partner
- Publication Date:
- January 25, 2010
- Number of Pages:
- 24
- Price:
- $1,495.00 USD
Part of the SMA Insurance Ecosystem Research Series, this landmark report profiles the IT buying behaviors of North American property and casualty insurance companies. more >
Insurance Ecosystem: Managing the Wave
- Author(s):
- Karen Furtado, Partner
- Mark A. Breading, Partner
- Publication Date:
- November 12, 2009
- Number of Pages:
- 30
- Price:
- $1,495.00 USD
This ground-breaking research report looks at how well insurance solution offerings meet the needs and wants of insurers by analyzing where there is alignment and where gaps exist, identifying opportunities... more >
Insurance Ecosystem: Riding the Wave
- Author(s):
- Mary Ann Garwood, Partner
- Deborah M. Smallwood, Senior Partner
- Publication Date:
- October 21, 2009
- Number of Pages:
- 27
- Price:
- $1,495.00 USD
As part of the SMA Insurance Ecosystem Research Series, this report is a first-of-a-kind detailed analysis of IT spending patterns in the North American property and casualty insurer environment. more >
Insurance Ecosystem: Guide to the Marketplace
- Author(s):
- Mark A. Breading, Partner
- Deborah M. Smallwood, Senior Partner
- Publication Date:
- October 20, 2009
- Number of Pages:
- 15
- Price:
- $1,495.00 USD
The Marketplace Guide for Insurance is the foundational report in the SMA Insurance Ecosystem Research Series, providing baseline information about the insurance industry in a comprehensive yet concise manner. more >
Agency Management Systems: Marketplace and Vendor Analysis
- Author(s):
- Deborah M. Smallwood, Senior Partner
- Karen Furtado, Partner
- Publication Date:
- August 4, 2009
- Number of Pages:
- 38
- Price:
- $1,495.00 USD
The Agency Management Systems: Marketplace and Vendor Analysis research report focuses on the business environment in the insurance agency marketplace and specifically explores the current and potential/future use of agency... more >