SMA offers an array of consulting services to guide you in your transformation journey. With deep insurance knowledge, real-world experience, and proprietary frameworks and approaches, we help your company accelerate its pace of change, augment your business and technology strategies, and make the right strategic technology investments. Consulting services are tailored to each individual customer, project, and need.



Executive and Board Presentations

SMA partners provide executive-level education and awareness presentations and workshops focused on bridging the gap from today to tomorrow. We have the experience and expertise to provide your audience with thought leadership, strategic competitive intelligence, and SMA research insights. We assist leadership in understanding the impact and adoption of emerging technologies and InsurTech supported by evidence from insurer use cases. These sessions are tailored to your business needs and can range from one hour to a full day.


Transformational Workshops 

In a full day workshop setting, SMA presents emerging trends that are relevant to the company’s strategies and brings focus to the possibilities of change. Using scenario planning exercises, SMA facilitates group discussions to promote an understanding of the alignment and gaps between current and future possibilities. Leadership will gain an understanding of the magnitude of possibilities and identify strategic insights and watchpoints for the company’s strategies and plans.


Digital Strategy and Assessment

SMA can help you evaluate your digital strategy and current capabilities by conducting an assessment against market leader/best practices that will lead to the development of a digital strategy, including a strategic roadmap and plan. We focus on your current and future business and technology capabilities and leverage SMA’s strategic insights and research to determine baseline and transformational capabilities. Our approach is uniquely designed to deliver high-value business outcomes – the right priorities aligned to the right strategies. 


Customer Experience Workshops and Assessments

SMA offers a variety of consulting services related to the customer experience that provide education and help launch customer experience initiatives designed to identify and address pain points and opportunities. SMA will assist insurers on the customer experience journey – from educational workshops to launching design thinking principles in journey mapping and creating a service blueprint to drive customer experience and operational optimization.


Digital Underwriting Transformation

SMA offers a set of specific transformational services that will guide an insurer to create a roadmap to holistic underwriting transformation and bridge today's gaps. This offering helps drive the digital transformation of underwriting by unleashing the power of culture readiness and effective change management. We will work with your organization to flip the traditional lens on strategic planning in silos, and instead, articulate your vision of the future. We will then create a precise plan to accelerate the delivery of that vision, leading with the customer, culture, and people, enabled by the right technology investments. Engagements are tailored for your needs and budget, and we will help you build the plane while you fly it.


Vendor Selection – RFI/RFP

When you need to update or replace your solution and technology stack, SMA can support the full cycle of vendor selection – from clarifying your guiding principles, prioritizing the required capabilities, and sending out and RFIs or RFPs, all the way through guiding the evaluation process, onsite demos, and final decision. Our proven methodology reduces time, effort, costs, and risks to ensure you make the best technology decisions that align to your needs and strategies. We tailor our approach from an accelerated short list with scripted demos to a formal RFP process – whatever best suits the needs of your company.


Project Risk Management

By bringing you an outside perspective, SMA can help you keep your projects on track and delivered as promised. We provide you with guidance and advice to support new core system implementations or other large-scale initiatives to help minimize risks. Our direct expertise and extensive research allow SMA partners to assist in risk management and identify and fix problems before they happen.