| Contact Us

Viewing entries written by Mark Breading

< Show all Articles

A Provocative View on the Future of P&C Claims

December 05 2018 | Mark Breading

Property/casualty claims is destined to transform more than any other area of the insurance business over the next decade.

Read the full post »

Broad Implications, Significant Activity for Emerging Tech in Personal Lines

October 31 2018 | Mark Breading

Personal lines insurers are actively investigating emerging technologies and developing strategies and plans related to individual new technologies. Technology is advancing so rapidly that it is even difficult to define what should be considered an emerging technology.

Read the full post »

New Entrants in Insurance: Industry Transformation Accelerates

October 18 2018 | Mark Breading

New entrants seem to be coming out of the woodwork in insurance. And it is not necessarily a bad thing. The InsurTech movement, the advance of emerging technologies, and the appetite of the global tech titans are all contributing to new entrants, new partnerships, and new business models.

Read the full post »

Live From Las Vegas! It’s InsureTech Connect 2018!

October 02 2018 | Mark Breading

No doubt about it. InsureTech Connect has become the biggest and most influential tech event in the insurance industry. The entire ecosystem of insurance is well represented: insurers, InsurTech startups, incumbent tech companies, venture capitalists, industry associations, consultants – you name it. They are here.

Read the full post »

Insurer Communications with Customers: A Whole New World

September 27 2018 | Mark Breading

Common things we hear these days: “If you really want to reach me, text me.” “Send that file to me via Slack.” “I live on Facebook so send me a message on Facebook Messenger.”

Read the full post »

What’s in a Name? The Art of InsurTech Naming

September 12 2018 | Mark Breading

What is it with InsurTech brand names? Among the InsurTechs SMA is tracking (well over 1,000) are a wide range of names ranging from the clever to the practical to the bizarre. Having personal experience with naming, I can understand the challenges of finding something memorable, not already used, and...

Read the full post »

GIS: The Most Important Technology for Insurance That No One Talks About

July 19 2018 | Mark Breading

Geographic Information Systems (GIS) may conjure up images among insurers of an old technology that tends to be used by a few passionate specialists at their company. It is true that the technologies for mapping and visualization have been around for decades.

Read the full post »

The Future of P&C Insurance Distribution

July 12 2018 | Mark Breading

How much will the distribution of P&C insurance change in the next five years? This is anything but an academic question. Insurers, agents/brokers, and tech companies are all trying to read the tea leaves to position for success in a changing environment.

Read the full post »

An Omni-Channel Disaster: A Cautionary Tale

June 05 2018 | Mark Breading

The case for omni-channel capabilities is compelling. We are in an age where customers have many options for communicating. And the companies that can best provide them with capabilities to connect anytime, anywhere, via any method will increasingly be the winners.

Read the full post »

A Tale of Three Industries: Profiles in the Customer Experience

May 08 2018 | Mark Breading

Every industry wants to improve the experiences they provide to their customers. And perhaps more than any other area of business, companies are looking to other industries for examples, case studies, and lessons learned. Recent personal experiences with three industries highlighted how experiences have changed and how different they can be.

Read the full post »

1 2 3 4 510