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Viewing entries written by Karen Furtado

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Core Systems Buying Game: Are We in the Late Innings of Yesterday’s Game or in a Brand New Digital Game?

May 30 2019 | Karen Furtado

Of all the software sold within the insurance industry, core systems continue to be the dominant purchase for hundreds of insurers. And just when you think it might slow down – that every last insurer has bought the system that they will need to support their business – we see...

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Perspectives From a Smart Home Owner: How Insurers Can Help

February 21 2019 | Karen Furtado

There are so many great advances in the area of smart homes and buildings, it makes me wonder what the actual impact has been, or what I might have had to deal with, without all the smart features.

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How Amazon and Netflix Solved the Digital Challenges That Insurers Face Today

February 12 2019 | Karen Furtado

What insurers face now, digital giants like Amazon and Netflix faced when they moved to operate exclusively in the digital marketplace … transactions increasingly shifting to digital ... operations impacted by an unprecedented wave of automation.

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Paper Checks – Here Today, Gone Tomorrow?

January 28 2019 | Karen Furtado

Insurers are becoming more digitally-based, data-driven organizations that are investing in the customer experience to address the new expectations of today’s consumer. But at the same time, there are always some old habits that die hard – habits that need to change but somehow remain the same.

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2019 Will Be the Year of the Agile Mandate

December 13 2018 | Karen Furtado

In 2018, insurers transformed in many ways, with wide spread progress being made in the areas of innovation. We have seen a collaborative mindset resulting in the conjoinment of the rich expertise of incumbent technology with the speed and agility associated with InsurTechs.

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Quest for the Holy Grail – Data and Analytics Driving New User Experiences in Workers’ Comp

October 23 2018 | Karen Furtado

Quotes from only five data points, or even fewer? Name your number, and you can find an insurer looking to transform the sales experience to match. We have seen a great deal of this momentum in personal lines with increasing attention in small commercial lines.

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And the Winner Is…Artificial Intelligence! The 2018 SMA Innovation in Action Awards

October 11 2018 | Karen Furtado

Artificial intelligence or AI stands out as one of the hottest technologies in the insurance industry in 2018. We are seeing more insurers identifying use cases, partnering, and investing in AI. 85% of insurers are investing time, money, and effort into exploring the AI family of technologies.

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The Impact of One Word on the Industry: Transformation

June 14 2018 | Karen Furtado

Have you ever found yourself hearing a word so frequently that it begins to lose its meaning? At SMA, we find this to be true with the word “transformation.” It is often used interchangeably with modernization, but in reality, they mean two very different things.

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Cloud Takes a Starring Role in the New Core Systems Paradigm

May 31 2018 | Karen Furtado

Eight years ago, I was giving a talk on cloud at a conference. The first thing I had to do was explain what the cloud is. It’s a new world, isn’t it? Cloud is no longer for the digital giants, the InsurTechs, and the early adopters.

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When “Modern” Isn’t Enough: Personal Lines Core Systems for the Digitally Native

May 22 2018 | Karen Furtado

Insurers, I have some good news and some bad news. Insurers have made tremendous progress in core modernization, actively purchasing and implementing new core systems and beginning to adapt their businesses to take full advantage of modern core systems’ capabilities.

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