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Viewing entries written by Deb Smallwood

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Is the InsurTech Wave Hitting a Riptide?

January 22 2019 | Deb Smallwood

Has the InsurTech wave hit a riptide? At Strategy Meets Action, we think it has.

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2019 Will Be the Year That Customer Experience Meets Digital Transformation

December 12 2018 | Deb Smallwood

The one prediction that will hold true for 2019 is that it will be the year that Customer Experience Meets Digital Transformation.

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Innovation in Action: John Hancock’s Vitality Program

June 26 2018 | Deb Smallwood

There’s more to staying healthy than eating your fruits and vegetables – and John Hancock Insurance Company knows it.

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10 Essential Actions for Your Digital Success

May 17 2018 | Deb Smallwood

Becoming a digital insurer is an essential requirement for being competitive in insurance today – but even more so for the future. Your digital strategy becomes the framework from which to leverage all other transformational initiatives, not only for the customer experience but for the employee and operational experiences as well.

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Looking at the Insurance World Through Digital Transformation Glasses

April 26 2018 | Deb Smallwood

Extraordinary change is taking place throughout the insurance industry and everything that surrounds it. The whole world is going digital. It’s the new reality, and there is no getting around it. But just the word or even the idea of digital has many people, insurers included, pondering the basic and...

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2018 Commercial Lines Projects: Top 5 Themes

March 27 2018 | Deb Smallwood

SMA has tracked the changing course of business and technology projects in the insurance industry for nine years. Our recent research study for our Strategic Initiatives in Insurance series and our work with insurers shows that the P&C commercial lines industry is going through change – change that is having...

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2018 Personal Lines: Top Business and Technology Projects

March 22 2018 | Deb Smallwood

SMA has tracked the changing course of business and technology projects in the insurance industry for nine years. Our recent research for the Strategic Initiatives in Insurance series and our work with insurers clearly support the fact that the P&C industry is changing, especially in the personal lines arena.

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Liberty Mutual’s Bold Strategic Decision Comes With a Price

March 21 2018 | Deb Smallwood

As originally published in Insurance Innovation Reporter

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The 5 Big Initiatives in Commercial Lines: Big Shifts in Priority = Transformation in Action

February 12 2018 | Deb Smallwood

Transformation is underway in P&C commercial lines – finally! The nature and speed of the transformation will play out quite differently for small/medium/large commercial, workers’ comp, and specialty lines. And the stage of the transformation journey may be very different based on business strategies, the appetite for innovation, emerging technologies,...

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Innovation Is Really Happening in Insurance

February 08 2018 | Deb Smallwood

We talk about innovation all time. Yes, it is mandatory. Yes, your competitors are doing it. Yes, it means fundamental changes within an organization. But what does innovation really mean, and where do you start?

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