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10 Essential Actions for Your Digital Success

May 17 2018 | Deb Smallwood

Becoming a digital insurer is an essential requirement for being competitive in insurance today – but even more so for the future. Your digital strategy becomes the framework from which to leverage all other transformational initiatives, not only for the customer experience but for the employee and operational experiences as well.

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Convergence in Action: InsurTechs Meet Tech Incumbents in Core

May 15 2018 | Karen Furtado

One of the most pressing questions that has arisen from the InsurTech movement is this: Will InsurTech startups have a need to utilize the incumbent tech market’s capabilities? In the past three years, startups have been actively partnering with other startups, insurers, and tech incumbents.

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A Tale of Three Industries: Profiles in the Customer Experience

May 08 2018 | Mark Breading

Every industry wants to improve the experiences they provide to their customers. And perhaps more than any other area of business, companies are looking to other industries for examples, case studies, and lessons learned. Recent personal experiences with three industries highlighted how experiences have changed and how different they can be.

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Looking at the Insurance World Through Digital Transformation Glasses

April 26 2018 | Deb Smallwood

Extraordinary change is taking place throughout the insurance industry and everything that surrounds it. The whole world is going digital. It’s the new reality, and there is no getting around it. But just the word or even the idea of digital has many people, insurers included, pondering the basic and...

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Innovation, Optional? Not Anymore

April 24 2018 | Karen Furtado

Innovation was not a word commonly used within insurance companies seven years ago. The good news – the world has changed! Innovation is now flourishing throughout the insurance industry. Since Strategy Meets Action founded the SMA Innovation in Action Awards for insurers and solution providers in 2012, innovation has assumed...

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Top Tech Mega-Trends With Big Implications for Insurance

April 12 2018 | Mark Breading

It used to be common to say that “technology is marching forward, improving business and society.” But today, it would be more accurate to say that technology is sprinting forward – with progress at breakneck speed and breakthroughs happening in multiple fields on a regular basis.

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Is the InsurTech Movement Maturing?

April 05 2018 | Mark Breading

The investment and activity related to the InsurTech movement that began about 4-5 years ago show few signs of abating. If anything, the movement is transitioning into a new phase. But before even evaluating whether InsurTech is maturing, it is important to set some definitions and boundaries.

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Three Ways L&A Insurers Are Smarter Than P&C Insurers

April 03 2018 | Karen Pauli

In many quarters, the above title could be fighting words! Since I can’t even watch an Olympic boxing match, much less an all-out fight, let me explain.

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2018 Commercial Lines Projects: Top 5 Themes

March 27 2018 | Deb Smallwood

SMA has tracked the changing course of business and technology projects in the insurance industry for nine years. Our recent research study for our Strategic Initiatives in Insurance series and our work with insurers shows that the P&C commercial lines industry is going through change – change that is having...

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2018 Personal Lines: Top Business and Technology Projects

March 22 2018 | Deb Smallwood

SMA has tracked the changing course of business and technology projects in the insurance industry for nine years. Our recent research for the Strategic Initiatives in Insurance series and our work with insurers clearly support the fact that the P&C industry is changing, especially in the personal lines arena.

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