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Innovation is Mandatory, No Longer an Option in Insurance

January 17 2018 | Deb Smallwood

Every year, for the last six years, SMA has completed its Innovation in Insurance research report. Our insights are based on targeted research, experience in the industry, and insights from our customers. It is with our unique lens that we investigate and analyze innovation in insurance to share trends and...

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Top 10 Lists from CES2018

January 15 2018 | Mark Breading

CES (formerly known as the Consumer Electronics Show), has become the biggest tech event in the world. CES2018 is so massive that there could probably be fifty different Top 10 lists. Here are just a few of mine that I hope you will find interesting and useful. 

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CES2018: Perspectives on the Future of Mobility

January 12 2018 | Mark Breading

The way that people and goods move around in the future will be very different from what we are used to today. In fact, a number of technologies and demographic/sociological factors are going to converge to create a new era of mobility.

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CES2018: The User Interface Is Front and Center

January 10 2018 | Mark Breading

This year’s CES is no less mind-boggling than prior years. With 2.7 million square feet of exhibition space, about 4,000 exhibitors, hundreds of sessions, and 180,000 people, it is virtually impossible to take it all in.

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InsurTech: Where’s the Beef?

January 03 2018 | Mark Breading

In 1984, Wendy’s introduced a new ad campaign with the tag line “Where’s the Beef?” The campaign was so successful that the phrase “Where’s the Beef” made it into the popular vernacular as a way to question whether there was any substance or any tangible result from an activity.

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Emerging Tech in P&C Insurance: It’s Not About the Technology

December 06 2017 | Mark Breading

Insurers are acutely aware that a whole host of emerging technologies are poised to change the industry, in some cases, very dramatically. It is both exciting and scary for industry executives to contemplate the implications of driverless vehicles, artificial intelligence, the Internet of Things, wearables, and many other important technologies.

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Here, There, and Everywhere: AI in P&C Insurance

November 14 2017 | Mark Breading

Artificial intelligence (AI) is a term for a very broad array of technologies that mimic human cognition and activities; they can also discover patterns and relationships that go beyond anything humans are capable of. Depending on your view, AI will either be a great boon to human society and business,...

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The Life Insurance Claims Experience: Room for Improvement

November 01 2017 | Mark Breading

Recently, I assisted a relative after the passing of her spouse. There were four life insurance policies from three different companies – with claims to file and distribution options to evaluate. Understanding the terms of the policies and the possible distribution choices was a challenge and required advice from a...

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Blockchain in Insurance: What’s the Real Story?

October 31 2017 | Mark Breading

“Blockchain will transform the world” ... “Distributed Ledger Technology represents the biggest change to the business world since the adoption of double-entry accounting centuries ago” ... “Every industry will experience upheaval as blockchain becomes the foundation of the new business environment.” This type of hyperbole is common today when discussing...

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Will Bots Take Over My Insurance Job?

October 24 2017 | Mark Breading

As artificial intelligence advances by leaps and bounds, one of the prominent questions in insurance and other industries is: Will bots take over my job? The fear of an AI revolution is growing and is real.

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