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2018 Commercial Lines Projects: Top 5 Themes

March 27 2018 | Deb Smallwood

SMA has tracked the changing course of business and technology projects in the insurance industry for nine years. Our recent research study for our Strategic Initiatives in Insurance series and our work with insurers shows that the P&C commercial lines industry is going through change – change that is having...

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2018 Personal Lines: Top Business and Technology Projects

March 22 2018 | Deb Smallwood

SMA has tracked the changing course of business and technology projects in the insurance industry for nine years. Our recent research for the Strategic Initiatives in Insurance series and our work with insurers clearly support the fact that the P&C industry is changing, especially in the personal lines arena.

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Liberty Mutual’s Bold Strategic Decision Comes With a Price

March 21 2018 | Deb Smallwood

As originally published in Insurance Innovation Reporter

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Key Strategic Initiatives Are Transforming P&C Personal Lines

February 28 2018 | Mark Breading

Property/casualty personal lines are under pressure unlike any other time in history. The risk landscape is evolving as some circumstances result in increased losses (distracted driving, increased CATs), while others hold the promise to dramatically reduce risk (autonomous vehicles, the IoT). Customer expectations and demands continue to change.

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The 5 Big Initiatives in Commercial Lines: Big Shifts in Priority = Transformation in Action

February 12 2018 | Deb Smallwood

Transformation is underway in P&C commercial lines – finally! The nature and speed of the transformation will play out quite differently for small/medium/large commercial, workers’ comp, and specialty lines. And the stage of the transformation journey may be very different based on business strategies, the appetite for innovation, emerging technologies,...

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Innovation Is Really Happening in Insurance

February 08 2018 | Deb Smallwood

We talk about innovation all time. Yes, it is mandatory. Yes, your competitors are doing it. Yes, it means fundamental changes within an organization. But what does innovation really mean, and where do you start?

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Insurer Strategies in 2018: The New Balancing Act

February 05 2018 | Mark Breading

Senior executives at insurance companies, like their peers in other industries, are charged with developing and executing the right set of strategies that will lead to success. In years past, strategists at insurance companies have had at their disposal a relatively standard array of strategies to choose from, their job...

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SMA 2018 Predictions: A Year of Shifts, Pivots, and Turns

February 01 2018 | Deb Smallwood

It’s an amazing time to be in insurance. Our industry is responding to external influencers, the possibilities of emerging technologies, and the explosion of InsurTech. 2018 is shaping up to be a year filled with more shifts, pivots, and turns … and the needle will move towards progress.

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Distracted Living: What It Means for Insurance

January 29 2018 | Mark Breading

One important trend in society over the past decade is our increasing ability to create and consume a seemingly unlimited amount of digital content. Whether the content is for information, entertainment, or commerce, the result is that most people are staring at screens of various sizes and swiping, typing, pinching,...

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Agents and Brokers are Dead: Wait - Not So Fast!

January 23 2018 | Karen Pauli

For the past several years, a significant number of individuals and new-breed companies have emphatically stated that independent agents and brokers are dead. They don’t serve the needs of today’s consumers. They are behind the times from a technology standpoint. They are difficult to deal with.

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