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Micro or Macro-Insurance: What’s It Going to Be?

May 24 2017 | Mark Breading

The concept of micro-insurance has been around for a long time, and the activity in that area is now increasing rapidly, especially due to the InsurTech movement. Pervasive mobile and digital capabilities along with cloud computing have made it much easier to insure a wide range of individual events, activities,...

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Telematics: A Claims Adjuster’s New BFF

May 23 2017 | Karen Pauli

Nobody can have too many BFF’s (that’s best friends forever in today’s texting-driven vernacular).  That statement goes double for claims adjusters who are frequently seen as “bad guys” because of all the difficult-to-understand complexities of the adjusting process.

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The Allure of an Un-Connected World: What It Means for Insurers

May 01 2017 | Mark Breading

Late in the 18th century, at the dawn of the Industrial Revolution, a young mechanic named Ned Ludd became famous for destroying two machines. His actions spawned an anti-technology movement that lasted into the early 19th century.

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Global Insurance Symposium Observations: A Model for Collaboration

April 27 2017 | Mark Breading

The Global Insurance Accelerator, based in Des Moines, Iowa, has just participated in the fourth Global Insurance Symposium. Two of the big takeaways are that the InsurTech movement is maturing, and there is indeed convergence happening between the traditional industry and the entrepreneurial startups that have new ideas and business models.

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E-Commerce Transforms Retail … and Risks

April 27 2017 | Mark Breading

The April 2017 issue of Business Insurance Magazine features a cover story on the retail industry, and how the move to e-commerce is changing the risks faced by the insurance industry. The articles include “Retail caught flat footed by e-commerce,” and “Web revolution creates new era for retail risk management.”...

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What Does Innovation in Action Look Like? The Opening of SMA’s Annual Awards Program

April 24 2017 | Karen Furtado

If you were trying to communicate “innovation” in a game of charades, how would you do it? What would it look like? We talk a lot about innovation throughout our industry and across the wider digital world, but do you have an example that insurers are doing right now that...

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Completing the Digital Customer Experience

April 19 2017 | Deb Smallwood

We talk a lot about the digital customer experience, not just in insurance, but everywhere in the world around us. Every aspect of the way we interact with goods and service providers is becoming digitized. As we start to work out what it means to become fully digital, we are...

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Smart Things and the Customer Experience

April 12 2017 | Mark Breading

The inanimate world around us is coming alive, powered by smart things and AI. It is difficult to name an object for which there is no a smart version. Garage doors, thermostats, doorbells, appliances? Check. Shoes, belts, hats, shirts? Check. Cars, trucks, boats, drones? Check.

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AI/Machine Learning in Insurance: A Force to be Reckoned With

April 11 2017 | Mark Breading

A Google search on AI yields about 2.1 billion results. It is difficult to scan the news of any industry without tripping across articles on AI and machine learning. Philosophers wonder about how AI will change the nature of human existence.

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Are Core Systems in the Seventh Inning Stretch? Is It Time for a New Game?

April 10 2017 | Karen Furtado

After Opening Day of baseball season last week and the release of SMA’s new report on core systems buying trends, I realized that you could equate the progress being made in core modernization with that of a baseball game.

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