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How Connected will the Connected World Be?

May 18 2016 | Mark Breading

The idea of a fully connected world has become quite popular in the press and is driving much of the innovation and startup activity these days. At SMA, we continue to articulate the fact that there will be many different ecosystems in the connected world, such as smart homes, connected...

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Glass half full-Half empty-Or even virtual reality enabled

May 16 2016 | Monique Hesseling

Over the last few months, SMA partners have facilitated regional round tables for insurers. Attendance was good, food was good, and the conversations were inspirational and passionate. We all kept excellent company, which definitely paid tribute to the "glass half full" part of our industry.

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Glueten Free Underwriting

May 12 2016 | Deb Smallwood

It is no secret that I am a proud Greek American. And as any Greek can tell you, I love the three Fs: family, friends, and food. As such, I am fortunate to have recipes for Greek delicacies that have been handed down in my family for generations: baklava, spanakopita,...

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Impact of Private Equity in Insurance: The Accenture and Apax Partners Transaction

April 19 2016 | Karen Furtado

The insurance industry is abuzz with the recent announcement of a joint venture between Accenture and Apax Partners, a private equity group, to further develop Duck Creek solutions into end-to-end, cloud-based core systems. Significant outside capital has become a game changer in the industry in general, but this is a...

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Tech Advancement, Quality, and the Customer Experience

April 06 2016 | Mark Breading

We are surrounded by amazing technology that permeates almost every facet of life and business. Fifty-plus years into the information age, our world is fundamentally different from the mid-20th century. The way we communicate, learn, travel, and plan is aided by a wide variety of technologies.

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Innovation and Transformation – What’s the Difference Anyway?

March 31 2016 | Deb Smallwood

We often use innovation and transformation synonymously. Both words evoke thoughts of change and modernization. Both innovation and transformation are important outcomes of the change management life cycle. We know that innovation is occurring all around us, and in simple terms, it is finding new ways to improve or change...

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Post-Primary Perspectives for Insurers - Insights Into Interacting With Modern Insurance Customers

March 02 2016 | Deb Smallwood

Having just come through the Super Tuesday's Presidential Primaries and all of the associated media coverage, it made me reflect on how candidates interact with their constituencies and the lessons insurers can learn.

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Placing Bets on the Next Big Thing in Insurance

March 01 2016 | Deb Smallwood

Change is coming from all directions and with it comes both opportunity and peril. Companies outside the insurance industry are placing their bets on what they believe will be "the next big thing" that will be a success and revolutionize the industry (and make them fortunes).

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Connected World and Emerging Tech Adoption: The Insurer’s Dilemma

February 29 2016 | Mark Breading

If you’ve been following the developments in wearables, smart homes, connected cars, and many other emerging technologies and trends, your head is probably spinning. There are so many new companies, new products, new data sources, and new business models that the potential for industry transformation is huge.

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Google Pivots, Shuts Down Google Compare—New Doors Open

February 24 2016 | Deb Smallwood

"The Google Compare service itself hasn’t driven the success we hoped for." Google Compare announced in an email to its partners that it would be shutting down its insurance and financial products comparison service tools in the US and UK as of March 23.

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