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Core Systems Buying Game: Are We in the Late Innings of Yesterday’s Game or in a Brand New Digital Game?

May 30 2019 | Karen Furtado

Of all the software sold within the insurance industry, core systems continue to be the dominant purchase for hundreds of insurers. And just when you think it might slow down – that every last insurer has bought the system that they will need to support their business – we see...

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Thinking Big for True Transformation

May 22 2019 | Deb Smallwood

An insurance transformation journey is a required trajectory for every company within our industry’s ecosystem that wants to remain relevant beyond 2030.

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Accelerating the Transformational Journey: Future-State Vision Imperative

May 14 2019 | Deb Smallwood

I am so excited to share our latest research report, “Bringing New Focus to the Transformation Journey: Accelerating Transformation with a New Lens.”  This report highlights much of what we have been talking about at our client engagements and various speaking opportunities over the past year.

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So, Who Is Your Customer and How Is the Experience?

April 24 2019 | Deb Smallwood

In today’s digital world, it has become a mandate to focus on the customer and their experience. No longer is it just about optimizing the business and processing the transaction; it is also the overall experience that matters for retention, renewal, and even loyalty.

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Google and Applied: Six Months In

April 19 2019 | Mark Breading

The insurance world was caught by surprise last October when Google’s Capital G investment arm announced a substantial investment in Applied Systems (north of $100M). It was seen by many as an endorsement of the independent agent (IA) channel.

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Musings on the Future of Autonomous Vehicles – And Practical Implications for Today

April 03 2019 | Mark Breading

What might a future world look like where all transportation is via autonomous vehicles? Although we might be decades away from this vision, there are useful insights to be gained for today’s strategies in thinking through the possibilities.

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Perspectives From a Smart Home Owner: How Insurers Can Help

February 21 2019 | Karen Furtado

There are so many great advances in the area of smart homes and buildings, it makes me wonder what the actual impact has been, or what I might have had to deal with, without all the smart features.

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P&C Personal Lines Insurers Focus on Transformational Initiatives

February 14 2019 | Mark Breading

Transformation in the property/casualty personal lines segment has been underway for some time as insurers position for success in the digital age. SMA has been tracking and supporting this transformation over the last decade and now observes an important shift in strategy.

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How Amazon and Netflix Solved the Digital Challenges That Insurers Face Today

February 12 2019 | Karen Furtado

What insurers face now, digital giants like Amazon and Netflix faced when they moved to operate exclusively in the digital marketplace … transactions increasingly shifting to digital ... operations impacted by an unprecedented wave of automation.

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