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CRM in Insurance: New Opportunities in the Digital Age

September 24 2015

SMA Research Series Highlights Insurer Plans for Advanced Technologies

August 04 2015

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Customer Service Evolved: The Death of Average Handle Time

July 21 2015

Insurers Accelerate Plans to Improve the Customer Experience

April 23 2015

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New SMA Report Tracks Insurer Tech Spending in 2015

March 02 2015

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New SMA Report Introduces a Digital Insurer Framework

December 17 2014

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L&A Insurers Expand Analytics into New Business Areas

October 23 2014

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Big Data Ramps Up in Insurance with Projects Across the Enterprise

September 10 2014

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Insurers Begin to Shift Approaches to Producing Policy Documents

August 06 2014

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P&C Insurers Expand Analytics into New Business Areas

June 19 2014

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